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Oracle Digital Assistant for ERP and SCM

Increase employee productivity by automating customer and employee support tasks. Provide instant responses, guide users with recommendations, and deliver faster analysis.

How AI is helping both consumers and companies manage their finances better How AI is helping both consumers and companies manage their finances better

A recent survey found that the COVID-19 pandemic has increased finance-related stress at home and in business, and people around the world are looking to AI-enabled robots and digital assistants for help. Read “Money and Machines: A 2021 Global Study” to find out more.

Product features


  • Guide employees through complete expense workflow
  • Submit expenses on the fly
  • Enforce compliance to expense policies
  • Automatically submit expenses for approval

Project Management

  • Capture project time entries
  • Manage the status of deliverables, tasks, and project issues
  • Provides project managers with the latest project information, general execution tasks, and financial status


  • Gain easy access to order and shipment information on mobile devices
  • Instant access to an overview of all in-transit orders
  • Drill down to see order and shipment details
  • View the latest status and location based on GPS updates sent to Oracle Transportation and Global Trade Management Cloud

Key benefits

  • Simplify how ERP interacts with many systems

    As the system of record, your ERP needs to interact with many other systems in your organization. But connecting data, processes, and user interfaces from different applications can create bottlenecks, putting critical, time-sensitive deadlines in jeopardy. A single, digital assistant seamlessly guides and routes users across your enterprise applications to access data and complete tasks faster, increasing your overall efficiency.

    Watch the Finance Chatbot video (4:53)

  • Automate mundane tasks with artificial intelligence

    Focus your limited time and resources on strategic initiatives instead of navigating your financial systems. Oracle Digital Assistant quickly guides users through expense submission workflow, automatically enforcing policies, and giving your users convenience on the fly. With it, project managers are freed from tactical project management work to focus on project results that deliver business value and align with strategic objectives.

    Read the blog

  • Streamline access to real-time, intelligent data

    Legacy systems and poor visibility make it challenging for stakeholders to collaborate, and share resources, responsibilities, and performance metrics to satisfy demanding customers. Oracle Digital Assistant gives authorized users easy access to back-office information and reduces support team workload. Using an intelligent voice assistant, your customers and employees can monitor complex, dynamic, supply chain activities—such as orders and shipments—all in real time. Even on the go.

    Watch the Oracle Digital Assistant: Supply Chain in Action video (1:57)

  • Choose from pre-built to custom-built features

    Get up and running fast with prebuilt skills available with Oracle Cloud ERP and Oracle Cloud SCM. For Oracle on-premises systems, PeopleSoft offers prebuilt bot templates and JD Edwards EnterpriseOne has sample templates for rapid adoption. These skills can be easily extended and are upgrade safe.

    If your business needs further modifications, you can build your own custom skills with the same Oracle Digital Assistant platform used to deliver the prebuilt skills. The platform is built on Oracle Cloud Infrastructure, ensuring your security and privacy.

    Explore Chatbots

October 1, 2020

6 powerful reasons why Oracle Digital Assistant is a must-have

Emma Hitzke, Sr. Product Marketing Director, Emerging Technology

As organizations rethink how they operate, many are experimenting with emerging technology to fill new needs. They’re deploying digital assistants to help remote employees with policy questions, health and safety concerns, and self-service requests.

Read the complete post



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