Support for Oracle Field Service (formerly TOA)

As of March 6, 2023, support for the Oracle Fusion Cloud Field Service (also known as Oracle Field Service (TOA)) product transitioned to My Oracle Support and the Oracle support hotlines and is no longer provided through the B2C Service Support portal or the B2C Service Support phone numbers.

The same support team who supported Oracle Fusion Cloud Field Service continues to do so today.

Support Requests

Logon to My Oracle Support to open and track new service requests.

To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory. Reference the list of phone numbers by region or country.

Resources

• Support Assistance Matrix (PDF)—used to determine which Oracle group to contact for assistance based on the request type
• Support Process Guide for Oracle Cloud Customers (PDF)—contains brief instructions for Oracle account creation, My Oracle Support portal registration and service request creation

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