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Sell more effectively to your C&I customers

Simplify account management, increase sales of new products and services, and deliver more value to your Commercial & Industrial (C&I) customers. Oracle gives commercial teams a complete picture of their customers’ billing, usage, and service information so they can recommend the right offers, resolve issues faster, and spend more time selling.

Take a journey through Oracle Customer Experience for Utilities.

The benefits of Oracle sales solutions for utilities

01Boost sales performance with commercial account management tools

Help your sellers prioritize high-value accounts and recommend the best rates, programs, products, and services to generate sales. Enhance collaboration across your teams, automate manual tasks, and give your key account managers the visibility they need to support their customers more effectively.

Explore commercial account management

02Easily configure complex quotes

Streamline the process for preparing energy and non-energy quotes for single and multisite customers. Use Oracle Configure, Price, Quote to automate eligibility, negotiation, and approval processes.

Explore Oracle Configure, Price, Quote

03Engage business accounts with better sales intelligence

Enrich and update account records with extensive, up-to-date, and accurate market and organizational data points to help sellers improve commercial engagements.

Explore Oracle DataFox

04Build personalized, online buyer experiences to generate sales

Deliver complete, self-service digital commerce experiences for energy and non-energy products and services. Scale online revenue quickly and cost effectively.

Explore ecommerce

Oracle helps American Electric Power boost customer service and satisfaction.
Celsia partners with Oracle to deliver new products and services.
Evergy uses Oracle to deliver new rate plans and programs to customers.
Exelon consolidates customer platforms using Oracle.
Southern Company transforms customer operations with Oracle.

“We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Our legacy system had many challenges and we wanted to provide customers and clients with reliable information, along with personalized offerings. Oracle is the best long-term partner to help solve our toughest problems.”

Customer success

NRGi sets a gold standard in customer experience

Ania Costin, Sr. Product Marketing Manager, Oracle

Five years on from a mold-breaking, six-month implementation of Oracle’s metering, billing and customer experience solution for utilities, Danish retailer NRGi is still pushing itself and the market to reduce cost to serve and increase value to its customers. Learn how NRGi continues to evolve and thrive in an open and competitive market.

Read the complete post

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