The COVID-19 pandemic and international volatility and uncertainty increased pressure on senior civil servants to do things differently and meet elevated citizens expectations. This has caused several new digital trends to emerge. Governments must now undertake the digital transformation of back-office operations to turn data into intelligent insights, increase operational efficiency and resilience, and share data across departments for improved outcomes.
Senior civil servants are driving digital transformation (DX) to use data intelligently, improve operational efficiency, and collaborate to deliver citizen-centric services. To realise the benefits of DX, they need next-generation enterprise applications that bring together intelligent automation with resource planning and performance management best practices.
Governments need to modernize back‐office operations by turning data into intelligent insights, sharing data across departments, and improving operational efficiency.
How the UK government embraced a digital transformation with the Oracle Cloud to leverage innovation and new technologies for the greater good of public services.
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