Utilities Field Service

Schedule, route, and equip utility field operations to complete service activities—including planned appointments, emergency responses, and more—at a customer’s home, office, or any installed asset location.

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2022 Gartner^® Magic Quadrant^™ for Field Service Management

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Digital-first field service tools for the unique needs of today’s utility customers

Get your crews where they need to be

Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day with an AI-driven scheduling and routing engine.

Optimize day-to-day field operations

Manage your teams from a single user interface with multiple real-time views of all field activities. Reassign jobs, set rules for scheduling segments in long-cycle activities, and share reports that capture important metrics and KPIs.

Scale your service best practices

Deliver consistent outcomes with prebuilt workflows for new service connections, outage restoration, gas leaks, emergency response calls, daily maintenance and asset inspection, mutual aid agreements, and more.

Improve first-time resolution rates

Give your teams powerful mobile tools for completing service activities, including access to knowledge articles and video collaboration with expert support, plus digital assistants that help mobile workers order, receive, transfer, and reserve parts and tools.

Keep your customers informed

Send notifications to customers via email or SMS, and give them real-time visibility of mobile worker arrival status with options for rescheduling service activities with Where’s My Technician.

Monitor network assets and proactively address issues

Track the real-time location, health, and use of your Internet of Things connected assets, and automatically initiate self-healing routines and schedule field service activities if an issue arises.

“We were looking for a specific solution to enable us to compete in this market and wanted a strong partner committed to innovation. Our legacy system had many challenges, and we wanted to provide customers and clients with reliable information, along with personalized offerings. Oracle is the best long-term partner to help solve our toughest problems.”

Ricardo Sierra

Chief Executive Officer, Celsia

See how our utility customers use field service solutions

Explore more customer stories

Light
Celsia
Anglian Water
Northumbrian Water

Light gains over 70% in data consistency and accuracy with Oracle Field Service

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Celsia expands energy products and enhances customer experience with Oracle

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Anglian Water increases daily job completion rates with Oracle Field Service

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Northumbrian Water completes field work more efficiently for better customer service

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Smarter tools will give your scheduler freedom to roam

Graeme Egan, Regional Sales Director, Oracle

For more than a decade, UK utilities have done the hard work of wringing out efficiencies and changing behavior in field services. They have optimized routes and utilized flexible work arrangements, achieving the bigger benefits, but the savings are mostly maximized. It’s time to lead the industry into the next phase: scheduling the scheduler.

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