Oracle Customer Experience (CX)—Service Products

Modern Service Products
Enable Outstanding Customer Service

Oracle Service Cloud

Oracle RightNow Web

Web Customer Service

Customer Service via the Web Delivers the Right Answers at the Right Time

Effectively engage with customers over more channels and with more choices—anywhere, on any device.

 
Oracle RightNow Contact Center Experience

Cross-Channel Contact Center

Use Cross-Channel Service to Deliver More-Consistent Customer Experiences

Move customer engagements and interactions across multiple channels and devices for consistent experiences.

E-book
Next Generation Contact Center

Build A Next Generation Contact Center

Oracle Knowledge for Contact Center

Knowledge Management

Provide Knowledge On Demand to Resolve Issues Faster

Get more insight into interactions, bring together disparate data and content sources, and leverage data from across the enterprise and ecosystem.

Oracle 政策自动化

政策自动化

通过明确、个性化的解释提高忠诚度并赢得客户信赖

提供能够反映新情况的一致的建议,解释每个个性化决策的由来,并快速、可靠地更新和完善政策。

白皮书
精心设计的政策管理

精心设计的政策管理

现场服务管理

现场服务管理

将卓越服务延伸到现场,并培养更高效的现场服务团队

针对从客户事件管理到产能规划、工序制定、调度和执行的整个过程,建立自动化和优化的现场服务流程。

白皮书
现场服务管理的决胜之道

现场服务管理的决胜之道

Service Cloud

Service Cloud Platform

Have Peace of Mind with Secure Data and Interactions

Leverage a cloud platform that adapts to your changing business needs—with proven, reliable delivery from one of the largest online services.

Video Overview
Why Deliver Customer Service in the Cloud

Why Deliver Customer Service in the Cloud?


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