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Deliver Service That Meets the Moment

A peer learning event for customer service professionals, where leading CXOs share experiences, tips and advice on transforming Service to be digital first.

27 January, 2022 | Original broadcast

Learn how you can transform your service organization to make every customer interaction matter—across digital, self-service, and assisted channels. Meet the service needs of customers throughout the lifecycle with connected data sets.

Enable service as a driver of brand experience through innovation

Enable service as a driver of brand experience through innovation

Deliver holistic brand experiences across all digital channels and engage with your customers in their channel of choice. Annette shares how you too can create a market-leading culture and attitude towards providing superior customer service.

Annette Franz, Founder and CEO, CX Journey

How to use data and automation

How to use data and automation to deliver outstanding service

Connect with customers in familiar ways using applied data. See how modern service solutions and digital technologies can better position your organizations to establish a competitive advantage in the service environment.

Alice Park, Senior Product Manager, Oracle
Daniel Foppen, Director Product Strategy, Oracle

Service leaders that are driving change and business results

Service leaders that are driving change and business results

Provide great service to every customer today, and be ready for whatever comes tomorrow. Join business leaders as they share their customer service journeys and strategies to enable success across the organization.

Jeff Wartgow, Vice President, Product Management, Oracle
Johnny Barton, Head of Journey, Experience, and Strategic Solutions, Turning Point
Nik Tran, Senior Manager Online Services, Razer
Johnathon White, B2C Oracle Engineer, Razer

Analyst Insights

Transition your service teams to be digital- and customer-focused

Transition your service teams to be digital- and customer-focused

Kate Leggett, Principal Analyst at Forrester describes, in detail, how to broaden the digital service footprint that you're offering to your customers. She notes how to transition your customer service to digital by taking these small steps.

Kate Leggett, Principal Analyst

How to reinvent customer service to be digital first

How to reinvent customer service to be digital first (Highlights)

Kate Leggett, Principal Analyst at Forrester helps you broaden the digital service footprint that you're offering to your customers. She walks you through how to transition your customer service to digital engagement in detail.

Kate Leggett, Principal Analyst

Partners’ perspectives

Solve business challenges with Apex IT and Oracle Service

Solve business challenges with Apex IT and Oracle Service

Create business solutions and improve customer service experiences throughout the entire lifecycle by combining your applications and technologies.

Bryan Hinz, Executive Vice President APEX IT

Reimagine your end-to-end customer service with Five9 and Oracle Service

Reimagine your end-to-end customer service with Five9 and Oracle Service

Provide your agents with real-time, intelligent data to deliver a smoother customer experience by integrating your contact center software solutions with omnichannel routing from Oracle Service and Five9.

Nick Delis, SVP, Global Enterprise Sales FIVE9

Automate service processes using OpenMethods and Oracle Service

Automate service processes using OpenMethods and Oracle Service

Empower your contact center with centralized processes so they can offer efficient and effective customer service support, across channels.

Gerrit Lydecker Jr., CEO OpenMethods

Proactively service digital channels with Sprinklr and Oracle Service

Proactively service digital channels with Sprinklr and Oracle Service

Listen to all your social channels using a unified platform to proactively solve customer service needs.

Jay Vigeland, Global Technology and Care Ecosystem Alliances Leader SPRINKLR

Introduction to Oracle Service

Know your customers, predict their needs, and give them the service they expect.

Deliver service that meets the moment

Optimize your CX by delivering intelligent service that’s proactive, contextual, and personalized across all channels in real-time.