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热门问题
Intelligent B2B service
Take the first step toward service symbiosis
B2B service-seekers expect to be seen—at any time, through any channel. We get it. We’re service pros, too. Our tools can help you craft connected service experiences that mean as much to your customers as their business means to you.
It should be simple to serve
High-value customers deserve service that sees them—as if it were an extension of their own team. Oracle CX Service solutions deliver a 360-degree customer view complete with collaboration tools, to help you serve smarter.
Smart service in the Experience Economy
Build B2B service experiences that customers can’t work without
Today, brand loyalty starts with service—because how you show up for your customers is as valuable as what you sell. See how to build a B2B customer service experience that "sells" for you.
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How to consumerize B2B service
Deliver consumer-style service to business customers
The digital ease of B2C raises customers’ expectations when it comes to B2B service. Learn how to improve customer service with tips and tricks borrowed from the consumer side.
Learn the tricks
5 tips for remote service excellence
Serve agents and service-seekers with a work from home strategy
Remote workers dig the stay-at-home setup—and 85% of companies say flexibility makes it easier to get more done. Deliver smart customer service experiences from anywhere with these quick tips.
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Join us for the most inspiring CX event of the year
Oracle Cloud CX Virtual Summit