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热门问题

Contactless journey touchpoints

Contactless Check-In

Mobile, curbside check-in, kiosks, guest devices. We provide numerous options to streamline check-in.


Room assignment

PURPOSE: DISTANCING • SANITIZATION

Business case

Assign rooms based on guest preferences and ensure rooms are rotated to avoid renting the same rooms repeatedly.

Available with:

OPERA CLOUD • OPERA 5

How OPERA can help:

With enhanced room assignments, OPERA makes sure rooms are assigned to guests based on preferences, stay patterns, and loyalty. It can also be used for advanced room rotation and selects least used rooms, giving other rooms an opportunity to rest. Rooms can be assigned in batch and based on groups or other filters.

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: KIOSK/MOBILE

Extend it via integrations:

Kiosk and mobile vendors can present guests with a list of rooms, a floor plan, or system-generated room based on their preferences and requests.


ID scanning

PURPOSE: CONTACTLESS • DISTANCING

Business case

Improve data quality by capturing guest details directly from their ID. Comply with local regulations mandating a copy/scan of guest ID. Avoid unnecessary contact by scanning the ID with a mobile device.

Available with:

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: KIOSK

Kiosk:

Many kiosk vendors offer the ability to scan ID documents. Comply with health safety standards by sanitizing kiosks after each use.

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: ID SCAN (PDF)

Mobile:

OPERA Cloud’s mobile-first design simplifies scanning. Some vendors provide the link to capture right from the tablet running OPERA Cloud. The ID image can then be stored in OPERA.


Secure payment

PURPOSE: CONTACTLESS

Business case

  • Focus on digital payments
  • Faster transaction times with single point of entry
  • Stronger payment data security
  • Easier reconciliation and accounting processes
  • Lower administration costs
  • Streamline operations

Available with:

OPERA CLOUD • OPERA 5 • HOTEL MOBILE • SIMPHONY + PARTNER INTEGRATION: CASHLESS

How we can help:

Oracle Payment Interface (OPI) provides a standard interface for partners to collect credit card data and process payments, using secure EMV (chip and pin)-enabled terminals. With OPI, sensitive cardholder data is tokenized and can be sent securely.

Secure payment is paramount today, and our OPI-validated partner network is committed to providing solutions which reduce exposure to PCI security standards. Our partners provide the means for conventional and contactless payments through secure EMV terminals.


Mobile keys

PURPOSE: CONTACTLESS

Business case

Help guests use personal devices to access their rooms. Eliminate waiting at the front desk for key pickup.

Available with:

OPERA CLOUD • HOTEL MOBILE

How OPERA can help:

During check-in, OPERA provides a mechanism for generating keys directly from OPERA Cloud or hotel mobile. Many of our door-locking solution partners have the ability to accommodate mobile-key requests.

OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: KIOSK/MOBILE

Extend it via integrations:

Mobile keys are best supported through guest-facing applications in which the app developer communicates directly with OPERA door-locking partners to update guests’ phones with mobile keys. Guests use a hotel guest-facing app or an app provided by one of our kiosk-type vendors. Many key vendors provide this service in their base offering.



Next: Stay