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Oracle Advanced Customer Services for SaaS

From user adoption and technical optimization to business continuity and security, Oracle Advanced Customer Services offers a targeted and flexible services portfolio to address your key SaaS requirements.

Watch the video (2:30)

SaaS: The road ahead

Companies are moving to cloud solutions such as software as a service (SaaS) at an ever-increasing rate, seeking to gain the speed, flexibility, and security features that their business requires. Yet many of these same businesses may not have the in-house expertise to get the most out of their SaaS applications. Oracle Advanced Customer Services can help.

Top four SaaS business needs

Increased adoption

Need to enable user productivity and satisfaction with application functionality

Business continuity

Need to deliver superior SLAs and ensure business continuity when it matters most

Technical optimization

Need to deliver outstanding operability and performance as the cloud environment evolves along with the business

Security management

Need to better shield applications from unauthorized access and threats

“By adopting Oracle as a single, complete cloud for financials, planning, and HR functions, we saved millions of dollars in upgrade costs—and also expedited maintenance tasks by 400%. Oracle Advanced Customer Services also helped us to ensure system stability and maximize the value of our Oracle investment.”

Adrian Sandrin CIO, Patrick

适合您企业的 SaaS 解决方案

用户采用率

通过了解您业务需求的专家提供的功能和技术帮助台支持,提高用户采用率和生产力。

针对 SaaS 的 Oracle 关键任务支持 (PDF)

业务连续性

通过前瞻性支持、指导和优先问题解决,大幅提升关键业务流程的可用性和性能。

针对 SaaS 的 Oracle 云优先支持服务

Oracle 云解决方案支持中心 (PDF)

技术优化

简化 PaaS for SaaS 扩展和集成,充分利用专家技术指导和问题解决技能,实现高效的变更和发布管理。

Oracle 高级支持工程师 (PDF)

安全性

通过全天候托管安全服务和无缝、用户友好的身份管理来增强安全功能。

Oracle 托管身份云服务 (PDF)

Personal and prioritized support for Oracle Cloud

Make the most of your Oracle Cloud investment with Oracle Cloud Priority Support. Get personal support and guidance as well as fast issue resolution across all Oracle Cloud deployments, ensuring the best customer experience.

Master your SaaS updates with regression testing

Do you need clarity on how quarterly Oracle SaaS updates might impact your business processes? Oracle Regression Testing for SaaS can help. With Oracle Regression Testing for SaaS, you can identify potential issues up front and get ready on time.

Save the Children is working for the children with Oracle Fusion Cloud HCM

Save the Children leverages the expertise of Oracle Advanced Customer Services and Oracle Cloud HCM to improve business processes and further ensure that the world's most vulnerable children receive the help they need.

高级客户支持服务快速入门


赶快行动

您是否准备好采取进一步行动,最大限度发挥 Oracle 云的投资价值?我们将在您前行的每一步中为您提供全方位支持。