Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Utilities Customer to Meter (C2M) 2.7.0.3 (Updated)

Product Description:

Oracle Utilities Customer to Meter is a browser based Customer Information System, complete with meter data management and operational device management capabilities, for managing critical customer, metering, and financial information allowing utilities to improve customer service, enhance financial performance and adapt to a changing industry.

Date:

09-Dec-2019

Contact Information:

accessible_ww@oracle.com

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports

The product was tested for:

Controls, Input: 

  • Images that convey information have meaningful alternative text.
  • Images that are decorative are marked up using ALT=”” or CSS background images.
  • Information shown in complex images such as charts is also available in alternative text.
  • Titles for Objects and Applets are provided.
  • Controls have an associated name.

The following features are not being used in product:

  • Time-Based Media
  • Test
  • Sensory
  • CAPTCHA
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling.
  • Headings are encoded with HTML heading tags.
  • List markup is used for marking up lists.
  • Table markup is used for marking up data tables including row and column headers and table captions/summaries where appropriate.
  • Data tables specify SUMMARY.
  • Layout tables use appropriate markup.

Exceptions: 

  • Bug 28405785 - On the Service Point Type - Main page, one of the row header labels in the Characteristics section may be incorrectly interpreted by screen readers when a field is empty.  On the Extendable Lookup page for C2M Mapping Field List, five values have columns with no header labels so may be incorrectly interpreted by screen readers.  On the Measuring Component - Main page, tables have missing row headers so may be incorrectly interpreted by screen readers.
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The sequence of elements in the Document Object Model (DOM) matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:
 

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.
1.3.4 Orientation (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.3.5 Identify Input Purpose (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.1 Use of Color(Level A)Supports

The product was tested for:
 

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight.
  • Information conveyed by color has a contrast ratio of at least 3:1.
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality.
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential (Oracle logo).
1.4.10 Reflow (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.11 Non-text Contrast (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.12 Text Spacing (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.13 Content on Hover or Focus (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
2.1.1 Keyboard(Level A)Supports

The product was tested for:

  • Ability to perform functions from keyboard only.
  • Proper operation of unique keystrokes and access keys including those listed in the product documentation.
  • The ability to use the product with OS keyboard aids: Sticky Keys and Filter Keys.
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through control only using the keyboard with no keyboard traps that prevent focus from moving from any control.

 

2.1.4 Character Key Shortcuts (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.2.1 Timing Adjustable(Level A)Supports

The product was tested for:

  • Before the session expires User is given a warning message and is able to extend the time limit by clicking on OK button.
2.2.2 Pause, Stop, Hide (Level A)Not Applicable

The product does not include any information that moves, blinks, scrolls or auto-updates.

2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)Not Applicable

The product does not include repeated content.

2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • Pages have a meaningful title specified in the Title element.
2.4.3 Focus Order(Level A)Partially Supports

The product was tested for:

  • Logical movement through the focusable component using only the keyboard in an order that follows a meaningful sequence.

Exceptions:

  • Bug 30064943 - On nine pages, the focus does not always go to the correct field when tabbing out of a field or away from an action button.
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose.
2.4.5 Multiple Ways(Level AA)Supports

The product was tested for:

  • Web pages accessible from Menu
  • Pages can also be found using a 'search' function.
2.4.6 Headings and Labels(Level AA)Supports

The product was tested for proper headings and labels

  • Headings describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field.
2.4.7 Focus Visible(Level AA)Partially Supports

The product was tested for:

  • Visual indication of the location of the focus.

Exceptions:

  • Bug 30061717 - On the Extendable Lookup page for C2M Mapping Field List, sixteen values are impacted where the keyboard focus indicator is not visible on the Close icon.
2.5.1 Pointer Gestures (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.2 Pointer Cancellation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.3 Label in Name (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.4 Motion Actuation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Properly set lang attribute for each page.
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page. English language only pages were tested for this release
3.2.1 On Focus(Level A)Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus or the spawning of a pop-up window.
3.2.2 On Input(Level A)Supports

The product was tested for:

  • Changes in the value of user interface components does not result in a substantial change in the page, an additional change of keyboard focus or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product.
3.3.1 Error Identification(Level A)Partially Supports

The product was tested for :

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred.

Exceptions:

  • Bug 28400041 - Two pages (Service Point Type - Main and Service Point - Main) do not visually highlight a field in error for easy identification.
3.3.2 Labels or Instructions (Level A)Partially Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input.

Exceptions:

  • Bug 30061650 - Two pages (Service Point Type - Main, Service Point - Main) and the Dashboard Alerts zone have a small number of form elements missing labels so may be incorrectly interpreted by screen readers.
3.3.3 Error Suggestion (Level AA)Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • Data is checked for input errors with an opportunity for the user to correct them.
4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested and do not contain duplicate attributes.
4.1.2 Name, Role, Value (Level A)Supports

The product was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls such as whether a field is 'required'
  • Custom controls have appropriate roles specified using role attribute.

 

4.1.3 Status Messages (Level AA)Not SupportedThis product has not yet been evaluated for this criteria

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Applicable

The Oracle Utilities Product Documentation uses standard web browsing techniques and does not contain accessibility or compatibility features.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.