Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Utilities Opower Digital Self Service, Energy Management Cloud Service (updated3.1) 19.4

Product Description:

Digital Self Service - Energy Management offers utilities a flexible and seamlessly integrated web experience, and provides utility customers with a consistent visual theme and personalized energy data, insights, and recommendations through individual products and widgets.

Date:

20-Dec-2019

Contact Information:

accessible_ww@oracle.com

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports

The product does not use CAPTCHAs.

The product was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT="" or CSS background images
  • The information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)

Exceptions:

  • VoiceOver reads part of dropdown element as separate element (WP-6360)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling.
  • Headings are encoded with HTML heading tags.
  • Table markup is used for marking up data tables including row and column headers and table captions/summaries where appropriate.

Exceptions:

  • Time Period and Format are header level 3 elements. User can be confused and doesn't understand that these texts were assigned to following groups (WP-6356)
  • Widget doesn't contain a heading level and as result, a user can't navigate by the heading menu on the page with several widgets (WP-6864)
  • Non-inline configured view selector does not have a label but has a title (WP-7048)
  • Broken Heading Level numbering sequence can mislead the user when working with a deeply structured document (WP-6652)
1.3.2 Meaningful Sequence(Level A)Partially Supports

The product was tested for:

  • The sequence of elements in the Document Object Model (DOM) matches a logical reading sequence

Exceptions:

  • NVDA focuses on the "cancel" button instead of the "export" button. User must switch to focus mode and press tab to select the "export" button. Otherwise, the next read element will be a list of footer links (WP-6363)
  • If we only compare neighbor for the most recent year in the neighbor view, the left arrow and right arrow should be hidden. Otherwise, it would be read in the screenreader and does not serve a meaningful sequence (WP-7049)
1.3.3 Sensory Characteristics(Level A)Partially Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound

Exceptions:

  • Left/Right arrows shape are served as the only indications for browsing old and new energy/cost usages (WP-7050)
1.3.4 Orientation (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.3.5 Identify Input Purpose (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.1 Use of Color(Level A)Supports

The product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, and font weight
  • Information conveyed by color has a contrast ratio of at least 3:1

 

1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Partially Supports

The product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1

Exceptions:

  • Low contrast in 'Count of therms for row YOU; Link text See your energy bill details; Who are your neighbors?' (WP-6479)
  • Low contrast between the bar color and temperature value color when the temperature value happens to appear inside the bar and the bar read is estimated, and low contrast for texts on solar banner (WP-7051)
  • Low contrast in dimmed 'save' button (WP-8006)
  • Low contrast in dimmed 'sign in' button (WP-7970)
  • Low contrast in dimmed 'send link' button (WP-7955)
  • Low contrast in dimmed 'next'/'create login' buttons (WP-7950)
  • Low contrast in dimmed 'reset password' button (WP-7944)
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality.
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential.
1.4.10 Reflow (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.11 Non-text Contrast (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.12 Text Spacing (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
1.4.13 Content on Hover or Focus (Level AA)Not SupportedThis product has not yet been evaluated for this criteria
2.1.1 Keyboard(Level A)Partially Supports

The product was tested for:

  • Ability to perform functions from keyboard only.

Exceptions:

  • The "Show" button in the password input field is not accessible using keyboard (WP-7951)
  • Redirect to energy-use-details by keyboard is not working (WP-7973)
  • Unable to tab to CTA in Neighbor view in Firefox/Safari/Edge (WP-7052)
  • Unable to tab to empty bars with values read (WP-7053)
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through each control only using the keyboard, with no keyboard trap that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.2.1 Timing Adjustable(Level A)Supports

There are no time limits set by the content.

2.2.2 Pause, Stop, Hide (Level A)Supports

The product was tested for:

  • There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)Supports

The product was tested for:

  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
  • WAI-ARIA Landmark elements are used outside of repetitive navigation links
2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • Pages have a meaningful title specified in the Title element.
2.4.3 Focus Order(Level A)Partially Supports

The product was tested for:

  • Logical movement through the focusable component using only the keyboard in an order that follows a meaningful sequence.

Exceptions:

  • Instead of focus placed on the next element, focus is placed on an empty area (WP-7975)
  • User can't skip input fields for inactive time period (WP-6344)
  • Focusable components are not in a meaningful order when navigating (e.g., using a mouse click or a keyboard tab). The focus stays on the hidden element (WP-6354)
  • System: Win10+NVDA+Firefox(52ESR)    NVDA reads link cancel button export with focus on Cancel. Reproduced in browser mode. For select Export button user should switch to focus mode and press tab. Otherwise, next read element will be list of footer links (WP-6363)
  • If the number of columns are smaller, the "EXPLORE IN DETAIL" button is focused first followed by the columns. In opposite, if we have 13 columns, the columns are tabbed first followed by the CTA button (Widget content looks like a two columns content. We have focus ordering issue, when link from right column selected before link from left column. This issue does not affect meaning (If the number of columns are smaller, the "EXPLORE IN DETAIL" button is focused first followed by the columns. In opposite, if we have 13 columns, the columns are tabbed first followed by the CTA button (Focus is placed on "." after login link (WP-7979)
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose.
2.4.5 Multiple Ways(Level AA)Supports

The product was tested for:

  • Pages are fully inter-linked to each other
  • Page contains controls that enable reaching all pages
2.4.6 Headings and Labels(Level AA)Partially Supports

The product was tested for:

  • Headings describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field.

Exceptions:

  • Page content on one page only is not defined with semantic markup (WP-8008)
  • NVDA reads one complex element as three separate elements; i.e., Green button and Download my data are read as 3 elements: "Button, Button Green Button, Button Download my data" (WP-6362)
  • Non-inline configured view selector does not have a label but has a title. (Energy Costs, Energy Use, Neighbors) (WP-7048)
  • Heading starts from level 4. Other widgets on the dashboard use aria-level=1 for header (WP-8142)
2.4.7 Focus Visible(Level AA)Partially Supports

The product was tested for:

  • Visual indication of the location of the focus.

Exceptions:

  • Hidden links are given focus. VoiceOver reads a list of links related to highest energy use days instead of focusing on the "Top 5 energy use days" text. (WP-7977)
  • Keyboard only and screen reader users go into content inside collapsed accordion on the Neighbor Comparison page (WP-6482)
2.5.1 Pointer Gestures (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.2 Pointer Cancellation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.3 Label in Name (Level A)Not SupportedThis product has not yet been evaluated for this criteria
2.5.4 Motion Actuation (Level A)Not SupportedThis product has not yet been evaluated for this criteria
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Properly set lang attribute for each page

 

3.1.2 Language of Parts(Level AA)Not Applicable
  • There are no passages with different languages than that of the page
3.2.1 On Focus(Level A)Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus or the spawning of a pop-up window.
  • On moving focus to the next/previous element -  page content is not changed.
3.2.2 On Input(Level A)Partially Supports

The product was tested for:

  • Changes in the value of user interface components does not result in a substantial change in the page, an additional change of keyboard focus or the spawning of a pop-up window.

Exceptions:

  • User should be notified about UI changes before they click on the following buttons: "Green Button Download my data", "Cancel" and "Close" (WP-6361)
3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product.
3.3.1 Error Identification(Level A)Partially Supports

The product was tested for :

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred.

Exceptions:

  • Focus is not moved automatically to the field that has input errors (WP-6648)
  • When an invalid date (e.g. a from date that falls after a to date) is typed into the from and to fields for range of days export, the widget auto-corrects the date field value completely changing it without adequately informing the user (WP-7854)
3.3.2 Labels or Instructions (Level A)Partially Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input.

Exceptions:

  • Input fields do not have instructions for what information to enter in them: Account Number and Full Name (WP-7980), Account Number and Email (WP-7952), Email & Password (WP-7954), Email & Password (WP-7971)
3.3.3 Error Suggestion (Level AA)Partially Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user.

Exceptions:

  • Input error is not detected on initial page load (WP-8004, WP-8005, WP-8007, WP-7959) 

 

3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • Data is checked for input errors with an opportunity for the user to correct them
4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs

 

4.1.2 Name, Role, Value (Level A)Partially Supports

The product was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls such as whether a field is 'required'
  • Custom controls have appropriate roles specified using role attribute.

Exceptions:

  • It is possible to set focus to hidden element (WP-8053)
  • VoiceOver mistakenly determines the number of items in Navigation Landmark - 1 instead of 2 (WP-6619)
  • Hidden elements are available for Assitive Technologies (WP-6620)
  • VoiceOver reads content of all fields under "Edit recipient details" section every time the focus is moved to one of the input fields: Name, Email, SMS or Voice Message (WP-6645)
  • NVDA+Firefox specific issue. SAVE and CANCEL buttons are considered as one element therefore second button is not available for NVDA. Accessible via keyboard (WP-6650)
4.1.3 Status Messages (Level AA)Not SupportedThis product has not yet been evaluated for this criteria

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Applicable

The application does not include specific features for accessibility.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.