Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Health Insurance (OHI) Enterprise Policy Administration 3.20.2

Product Description:

Oracle Health Insurance Policy Administration supports the process to register members of healthcare policies and implement policy updates. Some of the Key features are:

  • Comprehensive product and coverage configuration
  • Individual and group policies management
  • Automated acceptance and adjudication of policies
  • Automated renewals with premium calculation and recalculation
  • Commission calculation based on written premiums
  • Creation of source files for member collateral such as policy sheets and healthcare ID cards

The product UI uses Oracle ADF Faces Rich Client Components 12.2.1.3.0  as well as Oracle JavaScript Extension Toolkit (JET) 8.0.0 .

Date:

21-Jun-2020

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT excludes PDF documentation and MS Excel

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports

The product and documentation were tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Titles for pages are provided
  • CAPTCHAs are not used

Exception:

  • Bug 25173741- No alt text is found for the images in the documents.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product and documentation were tested for:

  • Headings are encoded with HTML heading tags
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION
  • Layout tables use appropriate markup
  • User interface component labels are associated with the fields they are labeling
  • Groups of components are marked up with their description
  • Style sheets are used only to change the layout and presentation on the screen

Exception:

  • Bug 25173763 - Rows without headers are found in the data tables in documents
1.3.2 Meaningful Sequence(Level A)Supports

The product and documentation were tested for:

  • The sequence of elements in the DOM matches a logical reading sequence.
1.3.3 Sensory Characteristics(Level A)Supports

The product and documentation were tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)Partially Supports

The product and documentation were tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.

Exception : Bug 31488557 -  Application is not supporting portrait mode.

1.3.5 Identify Input Purpose (Level AA)Not Applicable

The product and documentation were tested for:

  • There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)Supports

The product and documentation were tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product and documentation were tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)Partially Supports

The product and documentation were tested for:

  • Text can be resized up to 200% without loss of content or functionality

Exception

  • Bug 24345001 - When 200% zoom is applied, no vertical scroll is available in ADF application.
1.4.5 Images of Text(Level AA)Supports

The product and documentation were tested for:

  • Images of text are not used
1.4.10 Reflow (Level AA)Partially Supports

The product and documentation were tested for:

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.

Exception

  • Bug 31386299 : Not able to access menu items with 300% zoom in JET application
1.4.11 Non-text Contrast (Level AA)Supports

The product and documentation were tested for:

  • Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)Supports

The product and documentation were tested for:

When the following attributes and no others are modified there is no loss in functionality or content:

  • Line height (line spacing) to 1.5 times the font size
  • Spacing following paragraphs to 2 times the font size
  • Letter spacing (tracking) to at 0.12 times the font size
  • Word spacing to 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)Partially Supports

The product and documentation were tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.

Exception

  • Bug 31386285: Additional information which comes from hovering over links is not accessible.
2.1.1 Keyboard(Level A)Partially Supports

The product and documentation were tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation
  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

Exception

  • Bug 24345062: The close tab ‘x’ icon for individual tabs is not accessible by tabbing. Work around is 'Close all tab icon' which is accessible. 
  • Bug 25173787: Jump to line functionality with the screen reader does not work with click of J command
  • Bug 25173841:  The keys ctrl+ins+i with screen reader should show the list items present in the page but it does not happen.
  • Bug 30055390: Advanced Search Box is not reachable through keyboard in Firefox browser.
  • Bug 31390497: Not able to access gear icon with LOV using keyboard on create group client page
2.1.2 No Keyboard Trap (Level A)Supports

The product and documentation were tested for:

  • Movement of focus through various controls only by using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)Not Applicable

The product does not have character key shortcuts.

2.2.1 Timing Adjustable(Level A)Supports

The product and documentation were tested for:

  • Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)Supports

The product and documentation were tested for:

  • There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product and documentation were tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

The product and documentation were tested for:

  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
2.4.2 Page Titled(Level A)Supports

The product and documentation were tested for:

  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Supports

The product and documentation were tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)Supports

The product and documentation were tested for:

  • The text of links is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Supports

The product and documentation were tested for:

  • Pages can be found using the provided "search" function
  • Pages are fully inter-linked
  • Page contains controls that enable reaching pages
2.4.6 Headings and Labels(Level AA)Partially Supports

The product and documentation were tested for:

  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

Exception:

  • Bug 25173763 - Rows without headers are found in the data tables in documents
2.4.7 Focus Visible(Level AA)Partially Supports

The product and documentation were tested for:

  • Visual indication of the location of the focus

Exceptions:

  • Bug 24345143 - The focus should first come to left hand side first menu when user logs in to the application, which is not happening as it goes to right side menu
2.5.1 Pointer Gestures (Level A)Not Applicable

The product and documentation were tested for:

  • There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)Supports

The product and documentation were tested for:

  • Mechanism to abort the selection through holding down the mouse and dragging it away from the selection.
2.5.3 Label in Name (Level A)Supports

The product and documentation were tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)Not Applicable

The product and documentation were tested for:

  • There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)Supports

The product and documentation were tested for:

  • Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)Supports

The product and documentation were tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)Supports

The product and documentation were tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports

The product and documentation were tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)Supports

The product and documentation were tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order
3.2.4 Consistent Identification(Level AA)Supports

The product and documentation were tested for:

  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Supports

The product and documentation were tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports

The product and documentation were tested for:

  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Supports

The product and documentation were tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product and documentation were tested for:

  • Submissions can be reversed by the user
  • Data is checked for input errors with an opportunity for the user to correct them
  • Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)Partially Supports

The product and documentation were tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs

Exception

  • Bug 29941980: Document has multiple elements with the same id attribute
  • Bug 31390487: Id attribute value should be unique on search page
4.1.2 Name, Role, Value (Level A)Partially Supports

The product and documentation were tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Custom controls have appropriate roles specified using the role attribute
  • No frames are used in the application

Exception

  • Bug 31390490-  Landmarks must have a unique role or role/label/title combination
4.1.3 Status Messages (Level AA)Not Supported

The product and documentation were tested for:

  • Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus.

Exception

  • Bug 31386237- Save status messages are not conveyed through screen reader

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Supported

No turning on/off modes is needed as the application has inbuilt accessibility features.

Exception:

  • Bug 29945042 -No documentation to define accessibility and compatibility features
602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.