Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

PeopleSoft Enterprise Interaction Hub (June 2020 revision) 9.1x

Product Description:

PeopleSoft Interaction Hub Applications are a suite of web-based enterprise software business products that provide comprehensive, core, and strategic portal features. The suite of products are designed to support portal(web) requirements and can be deployed either on-premise or in the cloud.  PeopleSoft Interaction Hub includes both a Classic/Classic Plus UI which is non-responsive and Fluid UI which is based on responsive as well as adaptive design. This VPAT covers both the Classic/Classic Plus and Fluid forms of the UI.  This VPAT summarizes the PeopleSoft Enterprise Interaction Hub Applications version 9.1x and is dependent on the PeopleSoft Enterprise PeopleTools VPAT.

Date:

07-Dec-2020

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

  • Theme builder is a guided process built using the PeopleSoft Fluid framework where a customer can create branding for Interaction Hub (IH) and specific roles. Alternate mechanisms exist through classic functionality where a customer can achieve an equivalent level of branding.
  • Guest and IH Administrator Landing pages are alternative versions of Classic PIA pages.  The Classic PIA pages provide equivalent functionality in comparison to the landing pages, however the Classic PIA pages provide an alternative accessible means of identical content and functionality.  The Guest and IH Administrator Landing pages are not covered by this VPAT. 
  • Oracle Help Center, Library Version.
  • Product Documentation in PDF format.

Screen Reader Mode is configured in PeopleSoft products on a per user basis. With PeopleTools, there are a variety of methods which can be used to enable Screen Reader Mode. The first method is at sign-on, where the user can select a checkbox directly on the sign-on page to enable Screen Reader Mode. The second method allows each individual user to configure the User Interface (UI) mode in which they operate, whether it is Standard User Mode or Screen Reader Mode. The UI mode is set via the user preferences in PeopleTools Personalizations. To set Screen Reader Mode user preferences, the user navigates to 'My Personalizations' and then selects 'Personalize General Options.' The next step is to set the Accessibility Features Personalization Option to 'Use Screen Reader Mode'.

There is a section in the document "Enterprise PeopleTools 8.56 PeopleBook: PeopleSoft Accessibility Guide" titled "Setting Up PeopleSoft Accessibility Features" that further explains the steps to configure Screen Reader mode in the application.

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports The product does not utilize the following:  
  • Time-based media.
  • CAPTCHA.
  • Tests that contain non-textual content.
  The product was tested for:  
  • Non-text content that is presented to the user has a text alternative.
  • Controls that accept user input have meaningful labels and describes its purpose.
  • Non-text content that is for presentation purposes only is implemented in a way that it can be ignored by an AT.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Supports

The product was tested for:

  • Column and Row headers on data tables.
  • No information is solely conveyed through the style sheet.
  • Tables (Grids and Group Boxes) used for layout purposes.
1.3.2 Meaningful Sequence(Level A)Partially Supports

The product was tested to ensure that the sequence in which content is presented is in a logical tab order. The customer implementing the Interaction Hub will determine the sequence in which content is read in most cases.

Exceptions to the above are as follows:

  • During testing a small number of logical tab order issues were discovered in the application on the Survey and Poll Functionalities. Bug Numbers 21634358,21639763 and 21569049.
1.3.3 Sensory Characteristics(Level A)Supports

The product does not use color, shape,  physical location, or any other sensory characteristics as the only means of conveying content or guidance to the user.

1.3.4 Orientation (Level AA)Partially Supports

The product was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text in some of the fluid functionality.
1.3.5 Identify Input Purpose (Level AA)Not Supported

The product has not yet been evaluated for this criteria. 

1.4.1 Use of Color(Level A)Supports

The product does not use color or visual presentation as the only means of conveying information to the user.

1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product was tested for visual presentation of text to ensure that  a contrast ratio of at least 4.5:1 is applicable.   Images of text are not utilized in the product.

The visual presentation of the product is delivered using a specific PeopleTool's style sheet, "Tangerine" which has been tested to conform to these contrast requirements.   The settings in the delivered style sheet can be overridden by the user, the browser settings, or the operating system.

Note: Customers can apply their own styles and branding.  In those cases, the customer must insure that contrast standards are met.

1.4.4 Resize text(Level AA)Partially Supports

The product was tested for browser zoom.

Exceptions to the above are as follows:

During testing a small number of  resize text issue was discovered in the application. Bug number 21520261.

1.4.5 Images of Text(Level AA)Supports

The product is not delivered with images of text.  If the customer includes text images, they must adhere to standards to make such images accessible to assistive technology. 

1.4.10 Reflow (Level AA)Not Supported

The product has not yet been evaluated for this criteria.  Bug 31632612.

1.4.11 Non-text Contrast (Level AA)Not Supported

The product has not yet been evaluated for this criteria.  Bug 31632612.

1.4.12 Text Spacing (Level AA)Not Supported

The product has not yet been evaluated for this criteria.  Bug 31632612.

1.4.13 Content on Hover or Focus (Level AA)Supports

The product was tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus.
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing.
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)Supports

The product does not disrupt the features related to accessibility on the end users platform.   Hotkeys/keyboard shortcuts are available for certain functions of the product.

The product was tested for:

  • Consistent use of keyboard keys to perform selection and action.
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through each control can be done using only the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)Supports

The product was tested for:

  • There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)Supports

The product was tested for:

  • Inactivity timeout options to continue or exit.
  • Inactivity timeout length is configurable by the Administrator.
2.2.2 Pause, Stop, Hide (Level A)Not Applicable

The product does not contain animation and does not utilize auto-updating that starts automatically or auto-updating that is presented in parallel with other content.

Customers have the option of implementing things like carousels, where different links, typically displayed with images rotate automatically.  In these cases PeopleTools supports the ability to make these carousels conform to standards. 

2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

The product provides HTML headers which enable the user to bypass blocks of content.   Headers are provided for Page Titles.

2.4.2 Page Titled(Level A)Supports

The product has meaningful page titles specified in the TITLE element.

2.4.3 Focus Order(Level A)Partially Supports

The product  was tested for:

  • Logical tab order through the product controls and selectable elements.
  • Consistent use of keyboard keys to perform selection and action.

Note:  Hub designs typically are composed of numerous pagelets and navigational elements.  These are created by the customer, who is responsible for determining the focus order.  There is seldom a prescribed sequence to the elements on the Hub home pages, and users can navigate around in any order.

Exceptions to the above are as follows:

  • During testing a small number of logical tab order issues were discovered in the application on the Survey and Poll Functionalities. Bug Numbers 21634358, 21639763 and 21569049.
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested to ensure that the purpose of each link can be understood, its label is meaningful,  and that labels are not vaguely worded.

2.4.5 Multiple Ways(Level AA)Supports

The product provides multiple methods to navigate to a page including:

  • Drop down menu.
  • Navigation menu ("NavBar").
  • Related Actions.
  • Links on a page.
  • Tiles (buttons) on a homepage.
  • Button bars (radio buttons).
  • Global search feature to find a page.
2.4.6 Headings and Labels(Level AA)Supports

The product was tested to insure that structure and hierarchy conveys meaningful text in header elements on pages.

2.4.7 Focus Visible(Level AA)Supports

The product was tested for:

  • Visual cues or feedback to the position of the cursor within the product.
  • AT product successfully tracks cursor focus
2.5.1 Pointer Gestures (Level A)Supports

The product was tested for:

  • There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)Supports

Product was tested for:

  • When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function
  • When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion.
  • When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event.
2.5.3 Label in Name (Level A)Not Supported

The product has not yet been evaluated for this criteria.

2.5.4 Motion Actuation (Level A)Supports

The product was tested for:

  • There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)Supports

The product was tested to ensure the language of the page can be determined.

3.1.2 Language of Parts(Level AA)Supports

The product was tested to ensure the language of the page can be determined.

3.2.1 On Focus(Level A)Supports

When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.

3.2.2 On Input(Level A)Supports

Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.

3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for consistent navigation and order across pages.

Note:  In most Hub designs the customer determines the navigation order among pagelets and other features of home pages.

3.2.4 Consistent Identification(Level AA)Supports

The product has been tested to ensure a consistent User Interface.

Note:

  • Customers are responsible for consistency among pages in their designs.  We provide the ability to conform to this standard.
  • UI for Classic versus Fluid transactions is different since Fluid transactions are a replacement for the legacy Classic transactions.
3.3.1 Error Identification(Level A)Supports

When input errors are detected, they are described to the user in text, including the identification of the item where the error occurred.

3.3.2 Labels or Instructions (Level A)Supports

The product was tested for meaningful labels, instructions where applicable, and ALT text.

3.3.3 Error Suggestion (Level AA)Supports

The product provides messages for input when input errors are automatically detected.   The error messages contain information indicating what the error is and instructions on how to correct the error when known.

3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports The product was tested to ensure that when legal commitments or financial transactions occur that modify or delete user-controllable data that one or more of the following is true:
  • Data that is entered by the user is validated for input errors and the user is provided an opportunity to correct the errors before submission.
  • Confirmation pages are available for reviewing, confirming, and correcting input before finalizing the submission of data.
  • Submissions are reversible or can be re-entered by the user.

Note: Transactions of this sort are typically conducted within other applications, though those applications may be exposed through the Hub.  The applications pages are responsible for conforming to this requirement.

4.1.1 Parsing(Level A)Partially Supports The application was tested for:  
  • Duplicate IDs in the HTML.
  • Elements in the HTML have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs.
  • Pages validate to the HTML specification.
Exceptions to the above are as follows:  
  • Duplicate IDs exist where application tabs are present as well as an application toolbar.  Although these duplicates exist, they do not disrupt the usage of an AT within the application.  Bug number 19180549.
4.1.2 Name, Role, Value (Level A)Supports The product was tested in accessible mode for:
  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Custom controls have appropriate roles specified using the ROLE attribute.
  • Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes.
  • Frames have a meaningful title specified in the TITLE attribute.
4.1.3 Status Messages (Level AA)Not Supported

The product has not yet been evaluated for this criteria.

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingSupports

See WCAG 2.0 Section.

504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot Applicable

The product does not include authoring tools that provide format conversions or saving content in multiple formats.

504.2.2 PDF ExportNot Applicable

The product does not provide the ability to export to PDF.

504.3 PromptsNot Supported

The product does not prompt authors to create accessible content.   Bug 27665668.

504.4 TemplatesNot Applicable

The product does not provide templates.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The product documentation describes:

  • Screen Reader mode user preferences and runtime.
  • Special keystrokes needed to operate controls.
  • Workarounds.

Accessibility-related documentation can be found in the Enterprise PeopleTools 8.58 PeopleBook: PeopleSoft Accessibility Guide which describes screen reader mode and common accessibility related issues and how to prevent them when authoring content.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.