Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Student Financial Planning Cloud Service rel 20.8.0.0

Product Description:

Part of Oracle Student Cloud, Oracle Student Financial Planning Cloud Service empowers financial aid professionals to manage their student population's financial plan individually, automatically, and in real time, thereby providing visibility into a student's entire program and supporting better-informed financial aid decisions and optimized outcomes.

This VPAT only includes the Student Portal module. Through a series of browser based UI pages and components, the Student Portal module allows applicants and admitted students to interact with their financial aid process at every step in their educational lifecycle, not only for the current academic year but for all years in which the student is in attendance. The Student Portal provides them (a) a summary dashboard highlighting eligibility, awards, and receipt of funds, (b) required and received documents, (c) notifications, (d) financial details, and (e) messages.

Date:

02-Sep-2020

Contact Information:

accessible_ww@oracle.com

Notes:

  1. This VPAT excludes the Advisor module (the financial aid professionals' administrative module) which is currently not accessible as well as mobile applications.
  2. The Student Portal product is using 3rd Party Software (CKEditor).  There are no claims to its accessibility.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports

The product was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Controls have an associated name
  • CAPTCHAs are not used

Exceptions:

  • Bug SFP-63941:  Configurable Content section - Tabbing issues and 13 Images missing text (User is unable to tab into any options in the CKEditor menu bar)
  • Bug SFP-64884:  Image: Awarding bar Text Indicates the graphics's purpose (text is repetitive in correctly indicating the graphics purpose)
  • Bug SFP-65082:  Image Elements on College Financial Plan page do not contain alternate text
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION
  • Layout tables use appropriate markup
  • Groups of components are marked up with their description
  • Style sheets are used only to change the layout and presentation on the screen

Exceptions:

  • Bug SFP-63936:  Font size variance in header levels - In the Portal Settings page, Configurable Content section, each Level 3 Heading has a different size font (HeadingLevel3FontSize.png)
  • Bug SFP-64633:  Dashboard - manual inspection: tables/column headings required - The three sections are not defined as tables and there are no column headings that define what these columns represent
  • Bug SFP-64925:  On Financial page, Awarding bar Text is not visible on Firefox (works on Chrome)
  • Bug SFP-65032:  Structure: Error Ensure Lists are Structured on steps on Accept your Funds page
  • Bug SFP-65054:  Visual cue and tooltips missing on main Links on Confirm Awards Selection page - 
    There's no indication that the user can engage with these links
  • Bug SFP-65089:  Future Disbursements and Received Disbursements table - screen reader unable to read Scheduled Disbursement Date and Amount columns correctly or as intended
  • Bug SFP-65095:  Problems with the Living Expenses Calculator Tables - Each of the first three tables has an empty table header and Each of the first three tables doesn't have a unique table name
  • Bug SFP-65111:  Screen reader: College Financing Plan items - Various screen reader issues around the date field, the graduation rate group box, the GR bar and the Median borrowing group box
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Partially Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic

Exception:

  • Bug SFP-63941: In the Student UI Settings Configurable content the edit window contains a toolbar with icons to format the text. The user is unable to use the keyboard to navigate and select different format options such as bold and underline.
1.3.4 Orientation (Level AA)Supports

The product was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)Supports

The product was tested for:

  • There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)Partially Supports

The product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1

Exception:

  • Bug SFP-63982:  In Portal the Financial Page Awarding bar is using color as the sole means of communication to determine each fund and percentages.
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Partially Supports

The product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1

Exceptions:

  • Bug SFP-65094:  Visual cue on the Main 3 Links on Financial page in the Firefox browser only, are not passing the Contrast Ratio requirements
  • Bug SFP-65101:  Sign & Finish button on Manually Accept Funds popup in the Firefox browser only are not passing the Contrast Ratio requirements
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are not used
1.4.10 Reflow (Level AA)Supports

The product was tested for:

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.
  • Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content.
1.4.11 Non-text Contrast (Level AA)Supports

The product was tested for:

  • Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)Partially Supports

The product was tested for:

  • When the following attributes and no others are modified there is no loss in functionality or content:
    • Line height (line spacing) to 1.5 times the font size
    • Spacing following paragraphs to 2 times the font size
    • Letter spacing (tracking) to at 0.12 times the font size
    • Word spacing to 0.16 times the font size

Exceptions:

  • Bug SFP-64297:  Family Educational Rights and Privacy Act (FERPA) page:  Text spacing: Radio button should be adjacent to the corresponding text field
  • Bug SFP-64350:  Financial page - On the Accept Loans tab, text spacing is needed
  • Bug SFP-64883:  Text spacing: Cost amount and arrow on the Total Award Breakdown bar are overlapped
  • Bug SFP-65085:  Text spacing: Loss of content and wrapping issues on College Financial Plan page for the Work Options Section, Other Options and Grant Options
1.4.13 Content on Hover or Focus (Level AA)Partially Supports

The product was tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.

Exceptions:

  • Bug SFP-64308:   In the Portal Messages page, Right-most envelope icon should always be displayed in UI, and should have hovertext
  • Bug SFP-64598:  In the Portal Manage Users page, The Next Last and Previous buttons do not have hovertext
  • Bug SFP-65004:  In the Portal Financial page, the Adjust my Funding button, Help me calculate my living expense button and the Complete Loan Entrance Counseling button do not have Hover text 
2.1.1 Keyboard(Level A)Partially Supports

The product was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes

Exceptions

  • Bug SFP-64599:  In the Manage Users page the Tab Key focus on Pagination buttons is not occurring in sequential order
  • Bug SFP-64942:  In the Student Financial page : User is unable to set the focus on the enter student ID textbox
  • Bug SFP-65033:  On Profile page, Keyboard navigation issues on Edit buttons when user logins as Parent
  • Bug SFP-65068:  Dashboard page - Screen reader:  Skip To Content link on the Dashboard homepage does not take user to the Main section of the page 
  • Bug SFP-65072:  Screen reader: On the Dashboard page, when a user clicks on the Review/Accept Awards Link , the browser Tab crashes
  • Bug SFP-65091:  Keyboard: On the Financials page in the Accept Funds tab, the navigation to the summary section is not available for selection
  • Bug SFP-65096:  On the Financials Page, Accept Your Funds tab the screen reader is not reading MIN $0 - MAX Amounts on "Help me figure out my living expense" radio button
  • Bug SFP-65073:  On Dashboard > Authorization to Hold Elections, User is unable to check "I Accept" Button to Select your Authorization to Hold Elections Page (only works with mouse)
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)Supports

The product was tested for:

  • There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)Supports

The product was tested for:

  • Time limits in the product can be extended with at least 20 seconds warning up to 10 times
2.2.2 Pause, Stop, Hide (Level A)Supports

The product was tested for:

  • There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Partially Supports

The product was tested for:

  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
  • WAI-ARIA Landmark elements are used outside of repetitive navigation links

Exceptions:

  • Bug SFP-65068:  Dashboard page - Screen reader:  Skip To Content link does not take user to the Main section of the page
2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Partially Supports

The product was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence

Exceptions:

  • Bug SFP-64118:  Documents: User should be able to upload the document on the same page without navigating through all the header tab menus.
  • Bug SFP-64811:  Focus moving away when User is done with FERPA Consent Form
  • Bug SFP-64886:  Focus moving away when User moves to next/prior Steps on Adjust my Funding pages
2.4.4 Link Purpose (In Context)(Level A)Partially Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose

Exceptions:

  • Bug SFP-64926:  On Financial page > Accept your Funds tab, E-Sign Link should have the link purpose defined (currently it is just reading as E-Sign)
  • Bug SFP-65040:  On the Message page, when the user has multiple award letters, the envelope icon should have unique Link and Link Text values
  • Bug SFP-65071:  On Dashboard page > when there is an Announcement > "x"close button is not labelled and missing visible text
  • Bug SFP-65084:  On Financial page > College Financial Plan, Student Repay Loan Link is missing tooltip and discernible text
2.4.5 Multiple Ways(Level AA)Supports

The product was tested for:

  • Pages are fully inter-linked to each other
  • Page contains controls that enable reaching all pages
2.4.6 Headings and Labels(Level AA)Partially Supports

The product was tested for:

  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

Exceptions:

  • Bug SFP-63780:  On the Documents page > Heading Level 5 structure is incorrect for "Re-Upload an existing Document"
  • Bug SFP-63821:  On the Documents page > Screen reader:  All the pages missing H1 Headers (Hierarchy needs to possibly be adjusted to incorporate H1 Header)
  • Bug SFP-63939:  On the Financial page> Headings start with H3 (should be consistent with other pages)
  • Bug SFP-64130:  On Financial > Accept your Funds tab - Incorrect Heading Level 1 on Accept Awards page
  • Bug SFP-64360:  On Financial page > Incorrect Heading Level 5 defined for Paragraphs 
  • Bug SFP-64882:  On Financial page > College Financial Plan page > Ensure sections have correct and unique Headings
  • Bug SFP-65097:  Dashboard Headings should not have colon at the end and should just have discernible Text (Screen reader is picking up a colon at the end however there is no colon displayed in the UI)
  • Bug SFP-65112:  On Financial page > Accept Your Funds Flow - Screen reader is picking up the paragraphs as H5 headers when these are not supposed to be headings
2.4.7 Focus Visible(Level AA)Partially Supports

The product was tested for:

  • Visual indication of the location of the focus

Exceptions:

  • Bug SFP-63843:  On Student Lookup popup > Student ID TextBox is Highlighted with Visible Set Focus indicator and it should be removed
  • Bug SFP-64941:  On Financial page > Focus missing on E-Sign Link on Accept Funds page when User navigates using Tab key
2.5.1 Pointer Gestures (Level A)Supports

The product was tested for:

  • There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)Supports

The product was tested for:

  • There are no single pointer operations
2.5.3 Label in Name (Level A)Supports

The product has been tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)Supports

The product was tested for:

  • There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports

The product was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)Partially Supports

The product was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time

Exception:

  • Bug SFP-65090:  On Financial page > Complete Loan Entrance Counseling button is not active/cannot be selected
3.2.4 Consistent Identification(Level AA)Partially Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product

Exceptions:

  • Bug SFP-64117:  On FERPA page > Required fields should be marked with a asterisk symbol(*) on the consent form
  • Bug SFP-64902:  On Financial page > Adjust My Funding tab - Paragraphs should not be defined as Headings
  • Bug SFP-65070:  Dashboard page - the screen Reader reads the navigation bar multiple times in a loop
  • Bug SFP-65087:  On Financial page > Screen reader not reading second and subsequent rows for a fund on Future Disbursements and Received Disbursements tables
3.3.1 Error Identification(Level A)Supports

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Partially Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input

Exceptions:

  • Bug SFP-64922:  On Financial page > Content with images must be Labelled on Awarding bar
  • Bug SFP-64927:  On Financial page > Accept your Funds tab - Help calculate Living Expenses table should have unique Labels
3.3.3 Error Suggestion (Level AA)Partially Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user

Exceptions:

  • Bug SFP-64127:  On the Change Password page - The error message needs a to be more descriptive
  • Bug SFP-64158:  On the FERPA page - Error message displays before user enters the complete Student ID and Last Name (Text validation is happening before the user is fully able to input all the information)
  • Bug SFP-64951:  On the Manage Users page -  using a screen reader the alerts displayed  are being read differently on different browsers when clicking Add User button
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • Submissions can be reversed by the user
  • Data is checked for input errors with an opportunity for the user to correct them
  • Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
  • Pages validate to the HTML specification
4.1.2 Name, Role, Value (Level A)Partially Supports

The product was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Custom controls have appropriate roles specified using the role attribute
  • Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
  • Custom controls have a meaningful programmatically exposed name
  • Frames have a meaningful title specified in the title attribute

Exception:

  • Bug SFP-64807:  On Student Lookup popup, Screen reader fails to read Pop Up Header "Lookup Student"
  • Bug SFP-64810:  On Profile page, Screen reader should read correctly when a Valid guest email address is entered (it was reading Type in text required)
  • Bug SFP-64940:  On Dashboard and Financial pages, Screen Reader should read "Academic Year" prior to ACY (Academic Year) dates (it just reads dates)
  • Bug SFP-65003:  On Financial page, Main 3 Buttons are labelled as Duplicate (fails 2 different WCAG criteria)
  • Bug SFP-65061:  On Financial page, Update Acceptance Links are labelled as Duplicate when student fund acceptance is pending for DSub and Dunsub
  • Bug SFP-65062:  On Financial page, Confirm Awards Selection page - Cancel buttons should be labeled uniquely
  • Bug SFP-65093:  On Financial page, Manually Accept your Funds popup should have Headers defined for all tables (Header cell is empty and not scoped)
  • Bug SFP-65113:  On Financial page, Screen Reader is reading section divider image as "Teardrop spoke asterisk" and the identifiying text should be changed to specify a section divider

     

4.1.3 Status Messages (Level AA)Supports

The product was tested for:

  • Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus.

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The product documentation describes:

  • Accessibility modes, either at installation or runtime

Accessibility-related documentation can be found at: https://docs.oracle.com/en/cloud/saas/student-management/20c/favsf/preface.html

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

The product tested for:

The product documentation is provided in electronic format

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.