Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle CX Sales Mobile App 11.13.22.01.0

Product Description:

Oracle CX Sales Mobile app is part of the Oracle Customer Experience (CX) Solutions. Using the Oracle CX Sales Mobile app, sales reps and sales managers can now access their Oracle CX Sales data on the move, manage their customer records, take workflow based actions, log sales activities and view interactive charts all within the same app. It helps them effectively manage their day and nurture customer relationships using a smart phone while on the go.

It also integrates mobile specific functionality like the ability to view account address on a map, contact customers from the app, use voice to request sales information and record data using the phone’s native features. The app also features a conversational user interface that connects to a chatbot in Oracle Digital Assistant. The app also allows offline usage in case of poor network connectivity

This app is available on 2 platforms: iOS and Android.

The responses to many of the technical standards are based on functionality provided by underlying technologies; please see the Oracle JavaScript Extension Toolkit (JET) VPAT listed in the Dependent Products section for more information.

Date:

10-Nov-2021

Contact Information:

accessible_ww@oracle.com

Notes:

Accessibility modes specific to iOS and Android can be configured by the user. 

  1. iOS accessibility guide: https://support.apple.com/en-in/HT204390
  2. Android accessibility guide: https://support.google.com/accessibility/android/answer/6006564?hl=en&ref_topic=6007234

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports

The product was tested for:

  • Images that convey information have meaningful alternative text using the appropriate platform-specific technique for ALT text
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Data tables include a summary or caption, programmatically connected with the table using the appropriate platform-specific technique for this
  • Controls have an associated name
  • Non-text characters are not used or have meaningful alternative text
  • CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling using the appropriate platform-specific technique for this
  • Headings are marked as such using the appropriate platform-specific technique for this
  • Groups of components are marked as such, with a description for the group using the appropriate platform-specific technique for this

Exceptions:

Bug 31901745 - In all textboxes, the back navigation and close icons are missing meaningful labels and are read out as ' unpronounceable'.

Bug 32860918 - Business Intelligence Reports: when Voiceover is turned on, tapping on visualization elements does not reveal expected analysis detail data on-screen or through Voiceover audio.

Bugs 31011108 and 31011158 - When user interacts with a single-select picklist, focus stays on previous page rather than providing Voiceover for choices.

1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:  

  • The platform's built-in AT reading/presentation sequence matches the logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)Partially Supports

The product was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.

Exception: 

Bug 31637193 - The product is designed to work primarily in portrait mode by default. The product does not allow for landscape orientation in the homepage, list or detail pages.

1.3.5 Identify Input Purpose (Level AA)Supports

The product was tested for 

  • There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)Supports

The product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product was tested for:  

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • All other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality using the appropriate mechanism of the platform
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are not used
1.4.10 Reflow (Level AA)Supports

Due to mobile devices not supporting reflow, this criteria is always met

1.4.11 Non-text Contrast (Level AA)Supports

The product was tested for:

  • Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)Supports

The product was tested for:

  • When the following attributes and no others are modified there is no loss in functionality or content:
    • Line height (line spacing) to at least 1.5 times the font size
    • Spacing following paragraphs to at least 2 times the font size
    • Letter spacing (tracking) to at least 0.12 times the font size
    • Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)Not Applicable

The product was tested for:

  • There is no content that appears on hover or focus.
2.1.1 Keyboard(Level A)Supports

The product is composed of components that have full keyboard operation implemented as documented in the appropriate platform keyboard operation specification, cited here.

The product was tested for:

  • Ability to perform functions from the keyboard only using the appropriate platform-specific technique for this, e.g. via a connected Bluetooth keyboard for touch devices
  • Logical movement of focus through the controls using the appropriate platform-specific technique for this, e.g. swiping on touch devices with the built-in screen reader
  • Proper operation of unique keystrokes, including those listed in the product documentation
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control using the appropriate platform-specific technique for focus movement, e.g. via commands to the built-in AT of touch devices
2.1.4 Character Key Shortcuts (Level A)Supports

The product was tested for:

  • There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)Not Applicable

The product was tested for:

  • Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)Supports

The product was tested for:

  • There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports

Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.

2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • The name of the software application is meaningful.
2.4.3 Focus Order(Level A)Partially Supports

The product was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence using the appropriate platform-specific technique for this, e.g. via a connected Bluetooth keyboard for touch devices, along with the built-in screen reader

Exception:

Bug 31011108 - When creating a new opportunity, task, or appointment, whenever using a picker, which in itself opens a separate view, the focus stays on Edit/Create view. Only after scrolling down a few times does focus come to the picker view. Focus should move over to the picker as soon as the user selects it.

2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Supports

Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.

2.4.6 Headings and Labels(Level AA)Partially Supports

The product was tested for:

  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

Exceptions:

Bug 31901745 - In all textboxes, the back navigation and close icons are missing meaningful labels and are read out as ' unpronounceable'.

Bug 32433970 - In Oracle Sales Assistant, user command is followed by a read out 'Clear Text' rather than the command itself, followed by options to confirm or cancel 

Bug 32429861 - When entering a command into Oracle Sales Assistant textbox, the delete icon is incorrectly read as 'button' and the 'x' icon to clear the command is being read as 'unpronounceable'.

2.4.7 Focus Visible(Level AA)Supports

The product was tested for:

  • Visual indication of the location of the focus using the appropriate platform-specific technique for this, e.g. using the built-in screen reader
2.5.1 Pointer Gestures (Level A)Not Applicable

The product was tested for:

  • There are no multipoint or path-based gesture actions
2.5.2 Pointer Cancellation (Level A)Supports

The product was tested for:

  • When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion
2.5.3 Label in Name (Level A)Supports

The product has been tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually
2.5.4 Motion Actuation (Level A)Not Applicable

The product was tested for:

  • There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Application is in the locale/language of the underlying platform
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the software using the appropriate platform-specific technique for this
3.2.1 On Focus(Level A)Partially Supports

The product was tested for:

  • When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window

Exception:

Bug 30916559 - In Task Summary, Appointment Summary, Opportunity Summary views, the back button focus should be but is not at the top left of the view

3.2.2 On Input(Level A)Supports

The product was tested for:

  • In circumstances where changing the value of the components causes a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window, warning is given prior to the user interacting with those user-interface components
3.2.3 Consistent Navigation(Level AA)Supports

Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.

3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are used and identified consistently throughout the product

 

3.3.1 Error Identification(Level A)Supports

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for :

  • Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Markup elements have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
  • Markup languages are used internally in ways never available to assistive technology or to a user agent
4.1.2 Name, Role, Value (Level A)Supports

The product was tested for:

  • User interface components have a programmatically associated name and role using the appropriate platform-specific technique for this
  • State information, properties, and values are programmatically exposed for user interface components using the appropriate platform-specific technique for this
4.1.3 Status Messages (Level AA)Supports

The product was tested for:

  • Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus

back to top

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

back to top

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesSupports

The product was tested for:

  • Mobile app uses the assistive technology provided by the platform and does not disrupt the platform features that are defined in the platform documentation as accessibility features.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesSupports

The product was tested for:

  • The app responds to user settings for color, contrast, font type, font size, and focus cursor.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

back to top

Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Applicable

This is handled by iOS and Android device documentation.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

back to top

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.