Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Communications Security Shield 22.0.0.0.0

Product Description:

Oracle Communications Security Shield (OCSS) is a cloud based SaaS service. It is an enterprise call center security solution which is in the customer's network and in the Oracle cloud. The solution evaluates the identity and trust level of calling parties and provides threat detection and call action enforcement based on risk scores calculated from data analytics.

The OCSS provides a web interface where the customer can configure custom enforcement actions and modify risk score and call characteristic thresholds tailored to their network traffic profile to stop fraud in their network and manage network traffic.

Date:

12-Apr-2022

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following aspects of this product:

  • PDF customer documentation

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.1Level A - Yes
Level AA - Yes
Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Partially Supports

The product was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Titles for Objects and Applets are provided
  • Controls have an associated name
  • CAPTCHAs are not used

The documentation was tested for:

  • Images that convey information have meaningful alternative test using ALT.
  • CAPTCHAs are not used.

Exceptions:

  • OCSSA-3568 - Oracle logo in the header does not provide alternative textual form
  • OCSSA-3626 - device status expanded tile does not provide alternative textual form for icons
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Partially Supports

The product was tested for:

  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION
  • Layout tables use appropriate markup
  • Groups of components are marked up with their description
  • Style sheets are used only to change the layout and presentation on the screen

The documentation was tested for:

  • Headings are encoded with HTML heading tags
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate

Exceptions:

  • OCSSA-3708 - on the "Access Control Lists" page multiple buttons for add functionality have the same label
  • OCSSA-4074 - on the "Activity Log" page, there are missing headers and headers that do not have the appropriate header level
  • OCSSA-5769 - on the "Outbound Call Validation" and "Lookup Number" pages, headers do not have the appropriate header level
1.3.2 Meaningful Sequence(Level A)Partially Supports

The product and documentation was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence

Exception:

  • OCSSA-3718 - on the "Access Control Lists" page, keyboard navigation for the edit (pencil) and delete (trash can) elements, which are in the reverse order from the visual representation
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound

The documentation was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
  • Instructions provided which refer to graphics include a reference to the text alternative of the graphic
1.3.4 Orientation (Level AA)Supports

The product was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.
  • A fixed display orientation is required for essential functionality

The documentation was tested for:

  • Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)Supports

The product was tested for:

  • There are no text fields that collect information about the user.

The documentation was tested for:

  • There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)Supports

The product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1

The documentation was tested for:

  • Information is not conveyed using color.
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product and documentation were tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • All other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)Partially Supports

The product and documentation was tested for:

  • Text can be resized up to 200% without loss of content or functionality

Exception:

  • OCSSA-3724 - On the "Autonomous Threat Protection" settings page, when zooming to 200%, depending on the width of the window, the right-most selectors for sub-sections of the page are not visible and can not be clicked
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are not used

The documentation was tested for:

  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)Not Supported

The product was tested for:

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.
  • Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content.

The documentation was tested for:

  • Text information reflows so that only one direction of scrolling is required while at 400% zoom.

Exceptions:

  • OCSSA-4040 - "Dashboard" page is not aligned to a single column; and both horizontal and vertical scrollbars of the page are required
  • OCSSA-3724 - "Autonmous Threat Protection" settings page requires both horizontal and vertical scrollbars on the page and right-most selectors for sub-sections of this page are truncated and can not be clicked
  • OCSSA-3673 - "Call Type Classification" and "Number Normalization" settings pages require both horizontal and vertical scrollbars on the page
  • OCSSA-3674 - "Configuration Wizard" settings page (accessed from automatic launch, "Settings" page or "Autonomous Threat Protection" expanded tile) requires both horizontal and vertical scrollbars on the page
  • OCSSA-3723 - "Reputation Score Classification" settings page requires both horizontal and vertical scrollbars on the page
  • OCSSA-3722 - "CCS Configuration" settings page requires both horizontal and vertical scrollbars on the page
  • OCSSA-3739 - "Access Control Lists" page requires both horizontal and vertical scrollbars on the page and in the number list table
  • OCSSA-4048 - "Activity Log" page requires both horizontal and vertical scrollbars on the page
  • OCSSA-5771 - the "Outbound Call Validation" and "Number Lookup" pages require both horizontal and vertical scrollbars on the page
1.4.11 Non-text Contrast (Level AA)Partially Supports

The product and documentation was tested for:

  • Non-text items have a contrast ratio of at least 3:1

Exceptions:

  • OCSSA-3656 - On the "Dashboard" page, the color contrast between tiles and the page background is too low
  • OCSSA-3657 - On the "Dashboard" page, the color contrast between adjoining colors and between the foreground and background colors for the graphs is too low
  • OCSSA-3659 - On the "Dashboard" page, the color contrast in the "Call History" tile between the background and the line graph fill is too low
  • OCSSA-3671 - On the "Call Type Classification" settings page, the color contrast between the border line of the list item and its background is too low; also the color contrast between the border of the dropdown menu box and its background is too low.
  • OCSSA-3672 - On the "Config Wizard" settings page, the color contrast between border of input boxes and their background color is too low
  • OCSSA-3729 - On the "Reputation Score Classification" settings page, the color contrast for the border between rows and its background is too low
  • OCSSA-3707 - On the "CCS Configuration" settings page, the color contrast for the border between rows and its background is too low
  • OCSSA-4075 - On the "Activity Log", "Outbound Call Validation" and "Number Lookup" pages, the color contrast for the border between rows and its background is too low
1.4.12 Text Spacing (Level AA)Supports

The product and documentation was tested for:

  • When the following attributes and no others are modified there is no loss in functionality or content:
    • Line height (line spacing) to at least 1.5 times the font size
    • Spacing following paragraphs to at least 2 times the font size
    • Letter spacing (tracking) to at least 0.12 times the font size
    • Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)Partially Supports

The product was tested for:

  • Dismissable -The content can be dismissed without moving the pointer or keyboard focus
  • Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing
  • Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.

The documentation was tested for:

  • There is no additional content that appears on hover or focus.

Exceptions:

  • OCSSA-3721 - On the "Reputation Score Classification" and "Number Normalization" settings pages, when the mouse pointer hover triggers additional content for the question mark element and the mouse pointer is moved over the additional content, the additional content disappears. 
  • OCSSA-3725 - On the "Autonomous Theat Protection" settings page, when the mouse pointer hover triggers additional content for the question mark element and the mouse pointer is moved over the additional content, the additional content disappears. 
  • OCSSA-4049 - On the "Activity Log" page when the mouse pointer hover triggers additional content for the "i" (information) element.and the mouse pointer is moved over the additional content, the additional content disappears
  • OCSSA-5772 - On the "Outbound Call Validation" and "Number Lookup" pages when the mouse pointer hover triggers additional content for the "i" (information) element.and the mouse pointer is moved over the additional content, the additional content disappears
2.1.1 Keyboard(Level A)Partially Supports

The product was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation
  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

The documentation was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes

Exceptions:

  • OCSSA-6007 - On the "Outbound Call Validation" page, although keyboard navigation can be used to reach the information ("i") element it is not possible to open the text using the keyboard.
2.1.2 No Keyboard Trap (Level A)Supports

The product and documentation was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)Supports

The product and documentation was tested for:

  • There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)Supports

The product was tested for:

  • Time limits are longer than 20 hours

The documentation was tested for:

  • Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)Supports

The product and documentation was tested for:

  • There is no moving, blinking or scrolling content 
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product and documentation was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Partially Supports

The product was tested for:

  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
  • WAI-ARIA Landmark elements are used outside of repetitive navigation links

The documentation was tested for:

  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links

Exceptions:

  • OCSSA-3669 - bypass block mechanisms are not provided for "Config Wizard" and "Call Type Classification" pages
  • OCSSA-3706 - bypass block mechanisms are not provided for "Reputation Score Classification", "CCS Configuration" or "Number Normalization" settngs pages
  • OCSSA-3726 - bypass block mechanisms are not provided for "Autonomous Threat Protection" settings page
  • OCSSA-4015 - bypass block mechanisms are not provided for "Activity Log" page
  • OCSSA-5774 - bypass block mechanisms are not provided for "Outbound Call Validation" and "Number Lookup" pages
2.4.2 Page Titled(Level A)Partially Supports

The product and documentation was tested for:

  • Pages have a meaningful title specified in the TITLE element

Exceptions:

  • OCSSA-3727 - On the "Autonomous Threat Protection" settings page, the title is the same regardless of which page within these settings is selected
  • OCSSA-3752 - The same title is used for the "CCS Configuration", "Reputation Score Classification" and "Number Normalization" settings pages
  • OCSSA-3748 - The same title is used for the "Call Type Classification" and "Configuration Wizard" settings pages.
2.4.3 Focus Order(Level A)Supports

The product and documentation was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)Supports

The product and documentation was tested for:

  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Partially Supports

The product was tested for:

  • Pages are contained in a "site map"
  • Pages can be found using the provided "search" function
  • Pages are in a site table of contents
  • Pages are fully inter-linked to each other
  • Page contains controls that enable reaching all pages

The documentation was tested for:

  • Pages can be found using the provided "search" function
  • Pages are in a site table of contents
  • Pages are fully inter-linked to each other

Exceptions:

  • OCSSA-3670 - system does not provide multiple ways to reach the "Configuration Wizard" or "Call Type Classification" pages
  • OCSSA-3728 - system does not provide multiple ways to reach "Autonomous Threat Protection" settings page
  • OCSSA-3738 - system does not provide multiple ways to reach "Reputation Score Classification", "CCS Configuration" or "Number Normalization" settings pages
  • OCSSA-3761 - system does not provide multiple ways to reach "Access Control List" page
  • OCSSA-4024 - system does not provide multiple ways to reach "Activity Log" page
  • OCSSA-3945 - system does not provide multiple ways to reach "Dashboard" page
  • OCSSA-5770 - system does not provide multiple ways to reach "Outbound Call Validation" and "Number Lookup" pages
2.4.6 Headings and Labels(Level AA)Partially Supports

The product and documentation was tested for:

  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

Exceptions:

  • OCSSA-4074 - On the "Activity Log" page, there are sections without headers and headers are not at the correct level
  • OCSSA-3730 - On the "Autonomous Threat Protection" settings pages, there are sections without headers and headers are not at the correct level
  • OCSSA-3946 - On the expanded "Device Status" tile on the "Dashboard" page, the table row labels are not unique 
  • OCSSA-5769 - On the "Outbound Call Validation" and "Number Lookup" pages, headers are not at the correct level
2.4.7 Focus Visible(Level AA)Supports

The product and documentation was tested for:

  • Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)Supports

The product and documentation was tested for:

  • There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)Partially Supports

The product was tested for:

  • When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function
  • When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion
  • When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event

The Documentation was tested for:

  • When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function

Exception:

  • OCSSA-4042 - the "Autonomous Threat Protection" and "Device Status' tiles on the "Dashboard" page do not support abort capability
2.5.3 Label in Name (Level A)Supports

The product and documentation was tested for:

  • User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)Supports

The product and documentation was tested for:

  • There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page

The documentation was tested for:

  • Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page

The documentation was tested for:

  • Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)Supports

The product and documentation was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports

The product was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
  • In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components

The documentation was tested for:

  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)Supports

The product and documentation was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)Supports

The product and documentation was tested for:

  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Supports

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred

The documentation was tested for:

  • The documentation does not have input fields, except for the Search field
3.3.2 Labels or Instructions (Level A)Supports

The product and documentation was tested for:

  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user

The documentation was tested for:

  • Content does not require user input
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • Submissions can be reversed by the user
  • Data is checked for input errors with an opportunity for the user to correct them

The documentation was tested for:

  • The documentation does not require user input that modifies user controllable data.
4.1.1 Parsing(Level A)Partially Supports

The product and documentation was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
  • Pages validate to the HTML specification

Exceptions::

  • OCSSA-3621 - the "Dashboard" pages does no have unique ids
  • OCSSA-3623 - the "Autonomous Threat Protection" expanded tile on the "Dashboard" page does not have unique ids
  • OCSSA-3947 - the "Device Settings" expanded tile on the "Dashboard" page does not have unique labels for the table rows and unique ids
  • OCSSA-3732 - the "Autonomous Threat Protection" settings page has non-unique ids
  • OCSSA-3667 - the "Call Type Classification" settings page has non-unique ids
  • OCSSA-3675 - the "Configuration Wizard" page has non-unique ids, whether accessed from the automatic load, "Autonomous Threat Protection" expand tile settings, or the "Settings" page
  • OCSSA-3655 - the "Reputation Score Classification" settings page has non-unique values
4.1.2 Name, Role, Value (Level A)Partially Supports

The product was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Frames have a meaningful title specified in the title attribute

The documentation was tested for:

  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.

Exceptions:

  • OCSSA-3765 - On the "Reputation Score Classification" settings page, incorrect attribute settings result in the enforcement actions being read twice by a screen reader.
  • OCSSA-3766 - on the "Call Type Classification" settings page, incorrect attribute settings result in the enforcement actions being read twice by a screen reader
  • JET-43183 - On the dashboard page, the ARIA information for the gauges representing the number of devices in service and the amount of subscription used are not updated to match the visual display.
4.1.3 Status Messages (Level AA)Supports

The product was tested for:

  • Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus.

The documentation was tested for:

  • There are no status messages.

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2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Applicable

The product does not have Accessibility Features

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.