Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Virtual Storage Manager 7.1.2

Product Description:

VSM (Virtual Storage Manager) is an MVS FICON attached virtual tape solution for the IBM mainframe customer base. As a storage appliance, VSM 7 uses existing Oracle Solaris OS, ZFS, Oracle Servers, Oracle disk arrays, Oracle switches, and supporting cables and other hardware technology.  VSM 7 provides a single user interface (UI's) - a Command Line (CLI) UI.  The CLI UI will only be used by Oracle Service Engineers to administer this product and is not intended for actual end-user (customer) usage.

Date:

28-Sep-2017

Contact Information:

accessible_ww@oracle.com

Notes:

VPAT applies to HTML versions of the customer documentation only, and excludes the Product Safety Guide.

PDF, mobi, ePub, and print versions of the product documentation are excluded.

Oracle Help Center, Library Version 3.0.0.0.0

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/us/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/Level A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports

The product was tested for:

  • Images are not used
  • Non-text characters are not used
  • CAPTCHAs are not used

Product documentation was tested for:

  • Images that convey information have meaningful alternate text using ALT.
  • Images that are decorative are marked up using ALT=”” or CSS background images.
  • Controls have an associated name.
  • Non-text characters are not used or have meaningful alternative text.
  • CAPTCHAs are not used.
  • Does not include client-side image maps.
  • Does not include time-based media
 

 

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Supports

The product was tested for:

  • No pre-recorded audio-only or video-only content is being used.
1.2.2 Captions (Prerecorded) (Level A)Supports

The product was tested for:

  • No pre-recorded video content is being used.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Supports

The product was tested for:

  • No pre-recorded video content is being used

1.2.4 Captions (Live) (Level AA)Supports

The product was tested for:

  • No live audio content in video is being used

1.2.5 Audio Description (Prerecorded) (Level AA)Supports

The product was tested for:

  • No pre-recorded video is being used

1.3.1 Info and Relationships (Level A)Supports

The product was tested for:

  • Headings follow standard text patterns for rendering headings
  • Lists follow standard text patterns for rendering lists
  • Paragraphs follow standard text patterns for rendering paragraphs
  • Tables follow standard text patterns for rendering tables

Product documentation was tested for:

  • User interface component labels are associated with the fields they label.
  • Data tables specify SUMMARY or CAPTION.
  • Style sheets are used only to change the layout and presentation on the screen.
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate.
  • Layout tables use appropriate markup.
  • Headings are encoded with HTML heading tags.
  • List markup is used for marking up lists.
 
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The correct reading sequence I discernible when output is rendered to a file.

Product documentation was tested for:

  • HTML markup and coding of text provides a correct and logical reading sequence.
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.

Product documentation was tested for:

  • Instructions do not refer to things based solely on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.
1.4.1 Use of Color(Level A)Supports

The product was tested for:

  • Information is not conveyed using color.

Product documentation was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight.
1.4.2 Audio Control(Level A)Supports

 

The product was tested for:

  • No automatically playing audio is used.
1.4.3 Contrast (Minimum) (Level AA)Supports

The product was tested for:

  • Text has a contrast ratio of at least 4.5:1.

Product documentation was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1.
  • Other text and images of text have a contrast ratio of at least 4.5:1.
1.4.4 Resize text(Level AA)Supports

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality when rendered in a GUI-based terminal application that supports text rendering sizes up to 200% larger than normal

Product documentation was tested for:

  • Text can be resized up to 200% with no loss of content or functionality.
1.4.5 Images of Text(Level AA)Supports

The product was tested for:

  • Images of text are not used.

Product documentation was tested for:

  • Images of text are not used.
2.1.1 Keyboard(Level A)Supports

The product is explicitly designed to be used entirely through a keyboard interface.

The product was tested for:

  • ability to perform functions from keyboard only
  • proper operation of unique keystrokes, including those listed in the product documentation.

Product documentation was tested for:

  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes.
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation.
  • The ability to use the product with OS keyboard aids:StickyKeys and FilterKeys (feature names may be different on different platforms).
2.1.2 No Keyboard Trap (Level A)Supports

The product was tested for:

  • Keyboard focus is not used.

Product documentation was tested for:

  • Movement of focus through controls only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.2.1 Timing Adjustable(Level A)Not Applicable

The product was tested for:

  • Time limits are not used

Time limits are not used with the documentation.

2.2.2 Pause, Stop, Hide (Level A)Not Applicable

The product was tested for:

  • There is no moving, blinking or scrolling content.

Moving, blinking or scrolling text is not used with the documentation.

2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.

Product documentation was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
  • No component of the content flashes or flickers for more than three times in any one-second period.
2.4.1 Bypass Blocks(Level A)Supports

Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.

Product documentation was tested for:

  • A "Go to Main Content" link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with Header elements outside of repetitive navigation links.
2.4.2 Page Titled(Level A)Supports

The product was tested for:

  • The name of the software application is meaningful.

Product documentation was tested for:

  • Pages have meaningful titles specified with the TITLE element.
2.4.3 Focus Order(Level A)Supports

The product was tested for:

  • Keyboard focus is not used.

Product documentation was tested for:

  • Logical movement through the focusable components can be accomplished using only the keyboard, and in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)Supports

The product was tested for:

  • Links are not used in the product.

Product documentation was tested for:

  • The tested links and their surrounding paragraph, list. or table cell (with marked up table headers) are sufficient to describe their content.
2.4.5 Multiple Ways(Level AA)Supports

Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.

Product documentation was tested for:

  • Pages can be found using the provided "Search" function.
  • Pages are in a site table of contents.
  • Pages are fully inter-linked to one another.
  • Pages contain controls that enable reaching other pages.
2.4.6 Headings and Labels(Level AA)Supports

The product was tested for:

  • The application does not provide electronic forms or headings.

Product documentation was tested for:

  • Headers describe the topic or purpose of the content below them.
  • Labels describe the purpose of the associated field.
2.4.7 Focus Visible(Level AA)Supports

The product was tested for:

  • Keyboard focus is not used

Product documentation was tested for:

  • Visual indication of the location of the focus.
3.1.1 Language of Page(Level A)Supports

The product was tested for:

  • Application is in the locale/language of the underlying platform.

Product documentation was tested for:

  • Properly set "lang" attribute for each page.
3.1.2 Language of Parts(Level AA)Supports

The product was tested for:

  • Text passages generated by the application are in the locale/language of the underlying platform

Product documentation was tested for:

  • Proper use of the "lang" attribute for text passages that are in a different language than that of the page.
3.2.1 On Focus(Level A)Supports

The product was tested for:

  • Keyboard focus is not used

Product documentation was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.2 On Input(Level A)Supports

The product was tested for:

  • User interface components are not used.

Product documentation was tested for:

  • Changes in the value of user interface components do not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)Supports

Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.

Product documentation was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism use that mechanism in the same manner, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)Supports

The product was tested for:

  • Images and controls are not used.

Product documentation was tested for:

  • Images and controls are used and identified consistently throughout the documentation.
3.3.1 Error Identification(Level A)Supports

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred.

The documentation does not have input fields, except for the Search field.

3.3.2 Labels or Instructions (Level A)Supports

The product was tested for:

  • Labels or instructions are provided when the product requires user input.

Product documentation does not require user input.

3.3.3 Error Suggestion (Level AA)Supports

The product was tested for:

  • Where suggestions for fixing an input error are known, they are provided to the user.

Product documentation does not require user input.

3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product was tested for:

  • Submissions are reversible.

There are no legal commitments or financial transactions required to view the product documentation.

4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Markup languages aren't used to generate the user interface.

Product documentation was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs.
  • Pages validate to the HTML specification.
4.1.2 Name, Role, Value (Level A)Supports

The product was tested for:

  • User interface components are not used.

Product documentation was tested for:

  • HTML controls have a programmatically associated name derived from the appropriate HTML elements and attributes, including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is "required".
  • Custom controls have appropriate roles specified using the ROLE attribute.
  • Custom controls have a meaningful programmatically exposed name.
  • Frames have a meaningful title specified in the TITLE attribute.

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2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

Criteria
Conformance Level
Remarks and Explanations
 402 Closed FunctionalityHeading cell - no response requiredHeading cell - no response required
 402.2 GeneralHeading cell - no response requiredHeading cell - no response required
 402.2 Speech-Output EnabledHeading cell - no response requiredHeading cell - no response required
402.2.1 Information Displayed On-ScreenNot ApplicableThe product is not closed hardware.
402.2.2 Transactional OutputsNot ApplicableThe product is not closed hardware.
402.2.3 Speech Delivery Type and CoordinationNot ApplicableThe product is not closed hardware.
402.2.4 User ControlNot ApplicableThe product is not closed hardware.
402.2.5 Braille InstructionsNot ApplicableThe product is not closed hardware.
 402.3 VolumeHeading cell - no response requiredHeading cell - no response required
402.3.1 Private ListeningNot ApplicableThe product is not closed hardware.
402.3.2 Non-private ListeningNot ApplicableThe product is not closed hardware.
402.4 Characters on Display ScreensNot ApplicableThe product is not closed hardware.
402.5 Characters on Variable Message SignsNot ApplicableThe product is not closed hardware.
 403 BiometricsHeading cell - no response requiredHeading cell - no response required
403.1 GeneralNot Supported

Biometrics are not used.

 404 Preservation of Information Provided for AccessibilityHeading cell - no response requiredHeading cell - no response required
404.1 GeneralSupports

The product's UI does not remove or manipulate accessibility information.

 405 PrivacyHeading cell - no response requiredHeading cell - no response required
405.1 GeneralSupports

The platform UI provides text  based output to a standard terminal session such as xterm or VT100 and does not control or modify these values.

 406 Standard ConnectionsHeading cell - no response requiredHeading cell - no response required
406.1 GeneralSupports

The platform UI provides text  based output to a standard terminal session such as xterm or VT100.

 407 Operable PartsHeading cell - no response requiredHeading cell - no response required
407.2 ContrastNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
 407.3 Input ControlsHeading cell - no response requiredHeading cell - no response required
407.3.1 Tactilely DiscernibleNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.3.2 Alphabetic KeysNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.3.3 Numeric KeysNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.4 Key RepeatNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.5 Timed ResponseNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.6 OperationNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.7 Tickets, Fare Cards, and KeycardsNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
 407.8 Reach Height and DepthHeading cell - no response requiredHeading cell - no response required
407.8.1 Vertical Reference PlaneNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.1.1 Vertical Plane for Side ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.1.2 Vertical Plane for Forward ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.2 Side ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.2.1 Unobstructed Side ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.2.2 Obstructed Side ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.3 Forward ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.3.1 Unobstructed Forward ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.3.2 Obstructed Forward ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.3.2.1 Operable Part height for ICT with Obstructive Forward ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward ReachNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
 408 Display ScreensHeading cell - no response requiredHeading cell - no response required
408.2 VisibilityNot Applicable

There is no fixed display screen for this product.

408.3 FlashingSupports

Activity indicators do flash and those flashes have meaning as listed in the product documentation, but none of them flash more than three times in 1 second.

 409 Status IndicatorsHeading cell - no response requiredHeading cell - no response required
409.1 GeneralNot ApplicableThe product has functions intended to be located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment.
 410 Color CodingHeading cell - no response requiredHeading cell - no response required
410.1 GeneralSupports

Hardware components that use LED emitted colored lights also have available text based reporting that convey equivalent information

 411 Audible SignalsHeading cell - no response requiredHeading cell - no response required
411.1 GeneralNot Applicable

There are no audible signals used in the product.

 41ICT with Two-Way Voice CommunicationHeading cell - no response requiredHeading cell - no response required
412.2.1 Volume Gain for Wireline TelephonesNot ApplicableThe product does not have Two-Way Voice Communication
412.2.2 Volume Gain for Non-Wireline ICTNot ApplicableThe product does not have Two-Way Voice Communication
 412.3 Interference Reduction and Magnetic CouplingHeading cell - no response requiredHeading cell - no response required
412.3.1 Wireless HandsetsNot ApplicableThe product does not have Two-Way Voice Communication
412.3.2 Wireline handsetsNot ApplicableThe product does not have Two-Way Voice Communication
412.4 Digital Encoding of SpeechNot ApplicableThe product does not have Two-Way Voice Communication
 412.5 Real-Time Text Functionality [Reserved]Heading cell - no response requiredHeading cell - no response required
412.6 Caller IDNot ApplicableThe product does not have Two-Way Voice Communication
412.7 Video CommunicationNot ApplicableThe product does not have Two-Way Voice Communication
 413 Closed Caption Processing TechnologiesHeading cell - no response requiredHeading cell - no response required
413.1.1 Decoding and Display of Closed CaptionsNot ApplicableThe product has no multimedia.
413.1.2 Pass-Through of Closed Caption DataNot ApplicableThe product has no multimedia.
 414 Audio Description Processing TechnologiesHeading cell - no response requiredHeading cell - no response required
414.1.1 Digital Television TunerNot ApplicableThe product has no multimedia.
414.1.2 Other ICTNot ApplicableThe product has no multimedia.
 415 User Controls for Captions and Audio DescriptionsHeading cell - no response requiredHeading cell - no response required
415.1.1 Caption ControlsNot ApplicableThe product has no multimedia.
415.1.2 Audio Description ControlsNot ApplicableThe product has no multimedia.

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Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesSupports

The product was tested for:

  • Does not disrupt platform accessibility features such as Sticky Keys, High Contrast and Large Fonts.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesSupports

The platform UI provides text  based output to a standard terminal session such as xterm or VT100 and does not control or modify these values.

503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

Product documentation was tested for:

  • Describes special keystrokes needed to operate controls.
  • Describes workarounds.
  • Describes how to use hardware and software accessibility features that are part of the product and that provide compatibility with assistive technology.
  • Accessibility related documentation can be found within the product documentation.
602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at http://www.oracle.com/us/corporate/accessibility/oracle-accessibility-program-173235.html) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.