Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Video Chat Shared Service V4 October 2017

Product Description:

Video Chat Shared Service is a WebRTC application providing video and audio communication via browser;  it allows a Visitor to see and talk to an Agent.

  

Date:

16-Oct-2017

Contact Information:

accessible_ww@oracle.com

Notes:

 

 

 

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/us/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/Level A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports Video Chat Shared Service product was tested for:
  • There are custom video controls and each control has an alternative text.
  • There is no use of CAPTCHAs
 
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not Applicable There is no prerecorded media
1.2.2 Captions (Prerecorded) (Level A)Not Applicable There is no prerecorded synchronized media
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not Applicable

There is no prerecorded synchronized media

1.2.4 Captions (Live) (Level AA)Supports

Video Chat Shared Service product was tested for:

  • No captions provided in real time during Video Chat Shared Service session because it is a video chat call between two individuals through a web application that does not require real time captions. 
  • It is the web page where Video Chat Shared Service will be embedded that might need to address that issue, as explained on  https://www.w3.org/TR/UNDERSTANDING-WCAG20/media-equiv-real-time-captions.html:  

This is not intended to require that two-way multimedia calls between two or more individuals through web apps must be captioned regardless of the needs of users. Responsibility for providing captions would fall to the content providers (the callers) or the “host” caller, and not the application.

1.2.5 Audio Description (Prerecorded) (Level AA)Not Applicable

There are no prerecorded synchronized media

1.3.1 Info and Relationships (Level A)Supports

Video Chat Shared Service product was tested for:

  • Video controls are grouped
  • Style sheets are used only to change the layout and presentation on the screen
1.3.2 Meaningful Sequence(Level A)Supports

Video Chat Shared Service product was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports

Video Chat Shared Service product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.4.1 Use of Color(Level A)Supports

Video Chat Shared Service product was tested for:

  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1
1.4.2 Audio Control(Level A)Supports Video Chat Shared Service product was tested for:
  • There's no audio other than agent and visitor voices.
  • No automatically playing audio is used.
 
1.4.3 Contrast (Minimum) (Level AA)Supports

Video Chat Shared Service product was tested for:

  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • All other text and images of text have a contrast ratio of at least 4.5:1
     

 

1.4.4 Resize text(Level AA)Supports

Video Chat Shared Service product was tested for:

  • Custom controls and text can be resized up to 200% without loss of content or functionality.
1.4.5 Images of Text(Level AA)Not Applicable

Images of text are not used.

2.1.1 Keyboard(Level A)Supports

Video Chat Shared Service product was tested for:

  • Ability to perform functions from the keyboard only
  • Logical movement of focus through the controls
  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)
2.1.2 No Keyboard Trap (Level A)Supports

Video Chat Shared Service product was tested for:

  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.2.1 Timing Adjustable(Level A)Not Applicable

Time limits are not used.

2.2.2 Pause, Stop, Hide (Level A)Not Applicable

There is no moving, blinking or scrolling content.

2.3.1 Three Flashes or Below Threshold(Level A)Supports

Video Chat Shared Service product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)Not Applicable

Video Chat Shared Service product does not have repetitive content.

2.4.2 Page Titled(Level A)Supports

Though this widget doesn't use any titles, it is still identified to the user of assistive technology when it receives focus.

2.4.3 Focus Order(Level A)Supports

Video Chat Shared Service product was tested for:

  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)Not Applicable

No links are used.

2.4.5 Multiple Ways(Level AA)Not Applicable

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.

It has one screen only and there are no links to other Web Pages.

2.4.6 Headings and Labels(Level AA)Not Applicable

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.  

There are no headings or labels used.

2.4.7 Focus Visible(Level AA)Supports

Video Chat Shared Service product was tested for:

  • Visual indication of the location of the focus
3.1.1 Language of Page(Level A)Not Applicable

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.

The customer will be responsible for ensuring that the default human language of each web page can be programmatically determined.

3.1.2 Language of Parts(Level AA)Supports

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.  

The language of the widget is the same as the language of the web-site it is integrated with.

3.2.1 On Focus(Level A)Supports

Video Chat Shared Service product was tested for:

  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports

Video Chat Shared Service product was tested for:

  • The user interface Cotrols such as mute/unmute and stop/start video produce changes expected by a customer.
  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)Supports

Video Chat Shared Service product was tested for:

  • There are no multiple pages, Video Chat Shared Service product is an HTML widget that is integrated into a web page
  • There are no navigational mechanisms that are repeated.
3.2.4 Consistent Identification(Level AA)Supports Video Chat Shared Service product was tested for:
  • Controls are used and identified consistently throughout the product.
3.3.1 Error Identification(Level A)Not Applicable

The user interface of Video Chat Shared Service product involves custom controls only,  and there is no user input, so user is unable to make an error.

3.3.2 Labels or Instructions (Level A)Not Applicable

The user interface of Video Chat Shared Service product involves custom controls only,  and there is no user input.

3.3.3 Error Suggestion (Level AA)Not Applicable

The user interface of Video Chat Shared Service product involves custom controls only,  and there is no user input, so user is unable to make an error.

3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Not Applicable

In the Video Chat Shared Service product, there is no customer data and no customer information is transferred or stored anywhere.

4.1.1 Parsing(Level A)Supports

Video Chat Shared Service product was tested for:

  • Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)Supports

Video Chat Shared Service product does not use HTML controls, instead, it uses custom Video controls that:

  • have appropriate roles specified using the role attribute
  • have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
  • have a meaningful programatically exposed name
  • there are no frames used

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2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot Applicable

The product does not contain user controls for volume adjustment.

503.4.2 Audio Description ControlsNot Applicable

The product does not contain controls for program selection.

 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesNot Applicable

The product is not available to the general public, and does not yet contain user documentation.  The product will contain documentation when made available to the public.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupports

Oracle Service Cloud Support can provide information about accessibility features of the product.

603.3 Accommodation of Communication NeedsSupports

Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592.  Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS).  Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory.  International hearing-impaired customers should use the TRS at +1.605.224.1837.  An Oracle Support Engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at http://www.oracle.com/us/corporate/accessibility/oracle-accessibility-program-173235.html) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.