Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Health Insurance (OHI) Claims 2.17.3

Product Description:

The Oracle Health Insurance Components suite (OHI) is composed of several applications such as OHI Value Based Payments, OHI Claims Adjudication (Claims), OHI Policies, OHI Authorizations and OHI Product Definition. Claims processing is one of the core processes of a healthcare insurer & Oracle Health Insurance (OHI) Claims Adjudication is an application which supports the claims processing of a healthcare insurer. OHI Claims consists of Oracle Health Insurance Claims Adjudication, Oracle Health Insurance Claims Pricing and Oracle Insurance Claims Management Cloud Service products.

Date:

18-Dec-2017

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT excludes the PDF documentation.

 

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/us/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/Level A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports with Exceptions

The product was tested for:

  • Images that convey information have meaningful alternative text using ALT
  • Images that are decorative are marked up using ALT=”” or CSS background images
  • Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table)
  • Titles for Objects and Applets are provided
  • Controls have an associated name
  • Text summary or alternative is provided for time-based media
  • Client-side image maps specify the ALT attribute on the AREA elements.
  • CAPTCHAs are not used

Exception:

  • Bug 27174346 - No alt text is found for the images in the documents.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Supports with Exceptions  The product was tested for:
  • User interface component labels are associated with the fields they are labeling
  • Headings are encoded with HTML heading tags
  • List markup is used for marking up lists
  • Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate
  • Data tables specify SUMMARY or CAPTION

Exception:

  • Bug 25239860 - Rows without headers are found in the data tables in documents 
  • Bug 27174338 - Error displayed while testing data tables in the documents stating header cell is not the first row and not scoped
  • Bug 27174341 - Error displayed stating no summary defined for data table in the documents.
1.3.2 Meaningful Sequence(Level A)Supports

The product was tested for:

  • The sequence of elements in the DOM matches a logical reading sequence.
1.3.3 Sensory Characteristics(Level A)Supports

The product was tested for:

  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
  • Instructions provided which refer to graphics included a reference to the text alternative of the graphic
1.4.1 Use of Color(Level A)Supports The product was tested for:
  • Information conveyed by color is available in alternative formats, such as shape, text, font weight
  • Information conveyed by color has a contrast ratio of at least 3:1.
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports with Exceptions The product was tested for:  
  • Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
  • Other text and images of text have a contrast ratio of at least 4.5:1.

Exception:

  • Bug 25239162 - The Oracle logo is not visible in firefox browser when the system is put on high contrast theme but works fine in chrome and IE browsers.
1.4.4 Resize text(Level AA)Supports with Exceptions

The product was tested for:

  • Text can be resized up to 200% without loss of content or functionality.

Exception

  • Bug 25238148 -  Vertical/Horizontal scroll is not found on 200% zoom on DPPC page and on View Claims page.
1.4.5 Images of Text(Level AA)Supports The product was tested for:
  • Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
2.1.1 Keyboard(Level A)Supports with Exceptions This product was tested for:
  • Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation
  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)
Exceptions:
  • Bug 25238284 - The close tab ‘x’ icon for individual tabs is not accessible by tabbing. Work around is 'Close all tab icon' which is accessible. 
  • Bug 25239039 - Jump to line functionality with the screen reader does not work with click of J command
  • Bug 25228223 -  The keys ctrl+ins+i with screen reader should show the list items present in the page but it does not happen.
  • Bug 27174344 - Unopened child sections (in case of multiple child sections) are not accessible by keyboard by using tab.
2.1.2 No Keyboard Trap (Level A)Supports The product was tested for:
  • Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.2.1 Timing Adjustable(Level A)Supports The product was tested for:  
  • Product provides option to extend the session with following text after a period of application inactivity. “This page will expire unless a response is received within 2 minutes. Click OK to prevent expiration.”
  • Adjust and Extend is supported.
2.2.2 Pause, Stop, Hide (Level A)Not Supported

There is no moving, blinking or scrolling content

2.3.1 Three Flashes or Below Threshold(Level A)Not Supported

No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz

2.4.1 Bypass Blocks(Level A)Supports with Exceptions

The product was tested for:

  • An ‘Access Key’ link is provided to skip repetitive navigation links at the top of the page.
  • Access key shortcuts are provided for the UI pages,  by clicking on Alt and the specific access key user will be able to navigate to the page or menu item

Exception:

  • Skip to Main Content link is not available in the screens. (Bug 25228615)
2.4.2 Page Titled(Level A)Supports The product was tested for:  
  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Supports The product was tested for:  
  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)Supports The product was tested for:
  • The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)Supports The product was tested for:
  • Pages are fully inter-linked
  • Page contains controls that enable reaching the pages
2.4.6 Headings and Labels(Level AA)Supports with Exceptions The product was tested for:
  • Headers describe the topic or purpose of the content below them
  • Labels describe the purpose of the associated field

Exception:

  • Bug 25239860 - Rows without headers are found in the data tables in documents 
  • Bug 27174338 - Error displayed while testing data tables in the documents stating header cell is not the first row and not scoped
2.4.7 Focus Visible(Level AA)Supports with Exceptions The product was tested for:
  • Visual indication of the location of the focus

Exceptions:

  • Bug 25228067 - The focus should first come to left hand side first menu when user logs in to the application, which is not happening as it goes to right side menu
3.1.1 Language of Page(Level A)Supports with Exceptions

The product was tested for:

  • Properly set lang attribute for each page

Exception:

  • Bug 25651572 - Lang attribute is missing in HTML documents.
3.1.2 Language of Parts(Level AA)Not Supported

The product does not have different languages, single language is used

3.2.1 On Focus(Level A)Supports The product was tested for:
  • When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports The product was tested for:
  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.3 Consistent Navigation(Level AA)Supports The product was tested for:
  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order
3.2.4 Consistent Identification(Level AA)Supports The product was tested for:
  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Supports The product was tested for:
  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports The product was tested for:
  • Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)Supports The product was tested for:
  • Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports The product was tested for:
  • Submissions can be reversed by the user
  • Data is checked for input errors with an opportunity for the user to correct them
  • Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)Supports

The product was tested for:

  • Elements in HTML  content have complete start and end tags, are properly nested, do not  contain duplicate attributes, and have unique IDs
  • Pages validate to the HTML specification  
4.1.2 Name, Role, Value (Level A)Supports with Exceptions  The product was tested for:
  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.    
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.    
  • Custom controls have appropriate roles specified using the role attribute    
  • Custom controls have appropriate state and property information conveyed using relevant HTML attributes    
  • Custom controls have a meaningful programmatically exposed name.

Exceptions:

  • Bug 25239039 - Jump to line functionality with the screen reader does not work with click of J command
  • Bug 25228223 - The keys ctrl+ins+i with screen reader should show the list items present in the page but it does not happen

back to top

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

back to top

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

back to top

Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The product documentation describes:

  • Accessibility modes, either at installation or runtime
  • Workarounds if any

Accessibility-related documentation can be found at: "http://ohico.us.oracle.com:8888/OHI-Main/19156-DSY"

Note:- As OHI uses ADF 12.2.1 , No turning on of modes is needed as it detects the modes on the fly.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

back to top

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at http://www.oracle.com/us/corporate/accessibility/oracle-accessibility-program-173235.html) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.