Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Commerce Agent Console Cloud Service 18B

Product Description:

Customer service agents can use the Agent Console to manage orders, customers and returns. Using the product, the agents are able to:

  • Search for and view orders created by shoppers
  • Create, submit, amend, and cancel orders on behalf of registered shoppers
  • Override prices (supervisor function)
  • View shipment tracking details
  • Create and search for return requests
  • Receive items against return requests and process refunds
  • Create exchange requests and process new orders for the exchanged items
  • Manage shipping surcharges and shipping promotions for orders and returns
  • Create and update shopper profiles
  • Re-set passwords for registered shoppers
  • View a dashboard with an overview of work and pending action

Date:

19-Apr-2018

Contact Information:

accessible_ww@oracle.com

Notes:

The documentation is provided in both HTML and pdf formats. The pdf version of the documentation is excluded from this VPAT.

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/us/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/Level A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports with Exceptions The product was tested for:
  • Images that convey information have meaningful alternative text on the ALT attribute
  • Images that are decorative have an empty ALT attribute
  • Non-text characters are not used or have meaningful alternative text
  • Pages, pop ups, modals, and applets have meaningful and unique titles
  • Form elements have a meaningful labels
  • Information shown in complex images such as charts is also available in an alternative textual form
  • In addition, CAPTCHAs are not used and the product does not contain time-based media

Exceptions:

  • REST API document is missing alt text for expand arrows. (26410144)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not Applicable

The product does not present audio or video.

1.2.2 Captions (Prerecorded) (Level A)Not Applicable

The product does not present audio or video.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not Applicable

The product does not present audio or video.

1.2.4 Captions (Live) (Level AA)Not Applicable

The product does not present audio or video.

1.2.5 Audio Description (Prerecorded) (Level AA)Not Applicable

The product does not present audio or video.

1.3.1 Info and Relationships (Level A)Supports with Exceptions The product was tested for:  
  • Form elements have a meaningful labels 
  • Data tables have a meaningful summary attribute or caption element 
  • Sections of content have meaningful headers (text only no links) and their structure and hierarchy is meaningful and groups of components are marked up with their description 
  • Style sheets are used only to change the layout and presentation on the screen

Exceptions:

  • The REST API documentation is missing HTML table summaries. (26908940) 
  • The REST API documentation has a structure violation. (26446205)
1.3.2 Meaningful Sequence(Level A)Supports The product was tested for:
  • The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)Supports The product was tested for:
  • Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
  • Instructions provided which refer to graphics include a reference to the text alternative of the graphic 
1.4.1 Use of Color(Level A)Supports The product was tested for:
  • Information conveyed by color is available in alternative formats, such as shape, text, font weight; i.e., no information is conveyed by color alone
1.4.2 Audio Control(Level A)Not Applicable

The product does not present audio or video.

 

1.4.3 Contrast (Minimum) (Level AA)Supports with Exceptions The product was tested for:
  • Text and images of text have a contrast ratio of at least of 4.5:1
  • Large text and images of large text have a contrast ratio of at least 3:1

Exceptions:

  • In the REST API documentation, the left-panel TOC/navigation fails color contrast. (26418525)
  • In the REST API documentation, there are color contrast problems for arrows, TOC, and link text. (26410156)
1.4.4 Resize text(Level AA)Supports The product was tested for:
  • Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)Not Applicable

The product was tested for:

  • Images of text are not used
2.1.1 Keyboard(Level A)Supports The product was tested for:
  • Fields and controls are accessible via the keyboard (by tabbing, enter, arrows or by documented shortcuts/access keys) 
  • Mouse-overs are not used unless they don't provide information essential for usage and comprehension of the application (image zoom hover over would be ok for example) or the information is provided some other way for assistive technologies to access. 
  • Proper operation of unique keystrokes and access keys, including those listed in the product documentation
  • The ability to use the product with OS keyboard aids: FilterKeys (feature names may be different on different platforms)
2.1.2 No Keyboard Trap (Level A)Supports The product was tested for:
  • Movement of focus through the controls using only the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.2.1 Timing Adjustable(Level A)Supports with Exceptions

The product was tested for:

  • Time limits in the product can be extended with at least 20 seconds warning up to 10 times

Exceptions:

  • The Agent Console UI does not provide a warning prompt before session timeout, nor allow the end user to extend the session. (21860980)
2.2.2 Pause, Stop, Hide (Level A)Supports

The product was tested for:

  • The product does not contain moving or blinking information
2.3.1 Three Flashes or Below Threshold(Level A)Supports The product was tested for:
  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz 
2.4.1 Bypass Blocks(Level A)Supports with Exceptions The product was tested for:
  • A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
  • Structure and hierarchy is marked up with header elements outside of repetitive navigation link

Exceptions:

  • Documentation needs "Skip to Main Content" link. (26934844)
2.4.2 Page Titled(Level A)Supports The product was tested for:
  • Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)Supports The product was tested for:
  • Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)Supports The product was tested for:
  • The purpose of a link can be determined by its text 
2.4.5 Multiple Ways(Level AA)Supports The product was tested for:
  • Pages are fully inter-linked to one another
  • Page contains controls that enable reaching other pages
2.4.6 Headings and Labels(Level AA)Supports with Exceptions The product was tested for:
  • Form elements have a meaningful label either as a displayed label or using title 
  • Row and column headers are identified for data tables and their meaning is clear 

Exceptions:

  • In the product documentation, the row headers on tables should be more meaningful. (26934986)
2.4.7 Focus Visible(Level AA)Supports The product was tested for:
  • Visual indication of the location of the focus 
3.1.1 Language of Page(Level A)Supports The product was tested for:
  • Pages have properly set lang attributes
3.1.2 Language of Parts(Level AA)Supports The product was tested for:
  • Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)Supports The product was tested for:
  • When an element receives focus, it does not result in a substantial change to the page, or an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)Supports The product was tested for:
  • Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window 
  • In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components 
3.2.3 Consistent Navigation(Level AA)Supports The product was tested for:
  • Navigation mechanisms that are used in multiple pages are consistent
3.2.4 Consistent Identification(Level AA)Supports The product was tested for:
  • Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)Supports The product was tested for:
  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports The product was tested for:
  • Form elements have a meaningful labels (input, select, textarea), either as a displayed label or using title 
3.3.3 Error Suggestion (Level AA)Supports The product was tested for:
  • Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports The product was tested for:
  • Submissions can be reversed by the user
  • Data is checked for input errors with an opportunity for the user to correct them
  • Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)Supports with Exceptions The product was tested for:
  • Pages validate to the HTML specification

Exceptions:

  • Duplicate IDs are found on the Order Details page when an order contains more than one main item, each with child items. (27120482)
  • Duplicate IDs are found on the Order Details page when an order has an item with quantities sent to the same shipping addresses with different shipping methods. (27734624)
  • Duplicate IDs are found on product documentation pages. (26324715)
4.1.2 Name, Role, Value (Level A)Supports with Exceptions The product was tested for:
  • HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Custom controls have appropriate roles specified using the role attribute
  • Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
  • Custom controls have a meaningful programatically exposed name
  • Frames have a meaningful title specified in the title attribute

Exceptions:

  • In the REST API documentation, element with role Tab must not have children that take focus. (26410099)
  • REST API resource tabs are marked up as radio buttons in code. (26410127)
  • Expand and arrows in the REST API list of endpoints are marked as page tabs. (26410137)
  • In the REST API documentation, there are duplicate labels on page tab and pushbuttons. (26446187)

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2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesNot ApplicableThe product is designed to be isolated from the underlying platform.
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesNot ApplicableThe product is designed to be isolated from the underlying platform.
503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

"Using Oracle Commerce Cloud Agent Console" contains a chapter, "Understand the Agent Console," with a section on Accessibility Tasks, explaining how to navigate the user interface using the keyboard. The product's compatibility with assistive technology is available out of the box, with no action needed on the user's part.

602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Product documentation is available in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at http://www.oracle.com/us/corporate/accessibility/oracle-accessibility-program-173235.html) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.