Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Siebel CRM 2019 update 19.5

Product Description:

Overview
Siebel CRM provides multiple types of web based user interfaces:

  • Siebel Open UI Client
  • Siebel Mobile Client

The document applies to the web based client functionality offered by Siebel Open UI and Siebel Open UI Mobile clients including web based documentation related..  

Requirements

The browser and client environment requirements for the release used are documented in the Deployment Guide for Siebel Open UI on My Oracle Support.  Oracle may require use of latest Innovation Pack and latest Patch set for support of mitigation of accessible use cases.

What is covered by this document:

The following Open UI based interfaces running in a web browser or the Siebel Mobile Application container.  Information applies to "Out of box" features (un-customized) delivered by the license keys below.  The latest patch sets issued for this release are strongly recommended for best function.

  • Siebel Contact Profiles for Clinical Trial Management System
  • Siebel Public Sector eService 
  • Siebel Communications, Media and Energy eService, SPE 
  • Siebel Document Tracking for Clinical Trial Management System 
  • Siebel Profiles for Clinical Trial Management System 
  • Siebel Public Sector CRM Base option, SPE 
  • Siebel Payments for Clinical Trial Management System 
  • Siebel Trip Reports for Clinical Trial Management System 
  • Siebel Account Profiles for Clinical Trial Management System
  • Siebel Public Sector CRM Base, Professional Edition 
  • Siebel Oil, Gas, and Chemicals eService, SPE 
  • Siebel CME eService 
  • Siebel OGC eService 
  • Siebel Protocol Builder for Clinical Trial Management System
  • Siebel eService 
  • Siebel Public Sector eService, SPE 
  • Siebel eService, SPE 
  • Siebel Contracts for Clinical Trial Management System
  • Siebel CRM Base for Clinical Trial Management System

Note that for Clinical Trials Management System (CTMS), Public Sector (PS), related accessibility issues, outstanding defects for these areas will be followed by the label in parenthesis ()  For defects that apply to all verticals no parenthesis with these abbreviations will be listed. 

Date:

06-May-2019

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

  • Use of Oracle packages often configured together with Siebel. For information on accessibility of these products, please consult the VPAT that specifically references the relevant product
  • Use of Third Party packages often configured together with Siebel. For information on accessibility of these products, please consult the relevant vendor
  • Custom written controls generated by implementation specific requirements (Applies only to customer built extensibility to Siebel)
  • Maps Integration (information can be rendered as textual/form list data as alternative  - applies to all listed products above)
  • Task Based UI ( same tasks can be performed in list and forms views as alternative - applies to all listed products above)
  • Siebel Charts/JQuery Charts (Can be rendered as tabular data as alternative - applies to all listed products above)
  • IHelp (applies to all listed service related products above)
  • Siebel Management Console 
  • Siebel Tools
  • Siebel Composer authoring features
  • Siebel email marketing authoring features

Open UI accessibility mode is enabled by default.  The extent of accessibility enabled is detailed in this VPAT.  End user documentation for keyboard shortcuts commonly used by all users are detailed in the Open UI Fundamentals guide in bookshelf (Current version available at http://docs.oracle.com/cd/E14004_01/books/FundOUI/booktitle.html

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/us/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/Level A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports
The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

  • Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria
Conformance Level
Remarks and Explanations
1.1.1 Non-text Content (Level A)Supports with Exceptions

The product has been tested for:

  • Images that convey information have alternative text using ALT
  • Images that are decorative are marked up using ALT=""

The following items were found:

  • 21779533 missing alt tags in toolbar images
  • 19521096 image link test is confusing for screen reader users
  • 18273402 no alt text for images appended to the screen tabs
  • 26286575 Add alternative text descriptions using ALT to figures in documentation
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)Not ApplicableThe product has no multimedia.
1.2.4 Captions (Live) (Level AA)Not ApplicableThe product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)Not ApplicableThe product has no multimedia.
1.3.1 Info and Relationships (Level A)Supports with Exceptions

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • List applets/Grids have column and row headers are identified

The following items were found:

  • 22475157 on tab from application menu, focus goes to right to left
  • 21434352 on tab from application menu, focus goes to the menu items itself
  • 19363334 reading format and focus order issues in grid/list applet
  • 18392978 column and row number in list applet not read correctly
  • 17059175 screen reader cannot read the content of record count dialog
  • 17008717 no context relationship between parent and child applet
  • 26286625  Add ALT text description using a summary caption to tables in documentation.
1.3.2 Meaningful Sequence(Level A)Supports

The product has been tested for:

  • Correct reading sequence, matching the visual order.
1.3.3 Sensory Characteristics(Level A)Supports with Exceptions

The product has been tested for:

  • Instructions do not only refer to shape, size, location, orientation or sound.

Issues found include:

  • 26282323 Do not use directional references or shape of objects to describe documentation tasks
1.4.1 Use of Color(Level A)Supports

The product has been tested for:

  • Required fields are marked in red and have the * character included in the label
  • Notifications status is  highlighted using color as well as text
1.4.2 Audio Control(Level A)Not ApplicableThe product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)Supports with Exceptions

The product has been tested for:

  • Text has a color luminosity contrast ratio of at least 4.5:1.

the following issue has been found.

  • Defect 19520305: color contrast issue: drilldown / notifications (can be set via css)
1.4.4 Resize text(Level AA)Supports

The product has been tested for:

  • Text responds to the Zoom features provided by browsers.
1.4.5 Images of Text(Level AA)Not Applicable

The product does not contain images of text.

2.1.1 Keyboard(Level A)Supports with Exceptions

The product has been tested for:

  • The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

The following items were found:

  • 17552952 search requires use of go button rather than enter to execute
  • 17473405 mvg/pickapplet/calendar/calculator are invoked "f2" not enter key
  • 17034262 side bar hyperlink not visible but focusable
  • 20307276 ok/cancel button in query assistant not working from keyboard ie11
  • 26282389 Provide accessible equivalents for complex mouse actions like drag and drop in documentation
2.1.2 No Keyboard Trap (Level A)Supports

The product has been tested for:

  • Keyboard traps that prevent a keyboard-only user from navigating out of a component.
2.2.1 Timing Adjustable(Level A)Supports with Exceptions

The product has been tested for:

  • Application timeout options
  • Application timeout disablement
  • Extension times. 

Issues found are listed below:

  • Defect 16103210: CTI toolbar: No Session logout Warning before logout
2.2.2 Pause, Stop, Hide (Level A)Supports

The product was tested for:

  • Moving, blinking, or scrolling information that is designed to last for more than five seconds can be paused
  • Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden
2.3.1 Three Flashes or Below Threshold(Level A)Supports

The product was tested for:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)Supports with Exceptions

The product has been tested for:

  • Landmark navigation, where blocks of content/region can be accessed quickly by bypassing other regions.

The following defects were found:

  • Defect 18934978: incorrect landmark region name in public sector home page (ps)
2.4.2 Page Titled(Level A)Supports

The product has been tested for:

  • Page Titles have descriptive text.
  • Title elements
2.4.3 Focus Order(Level A)Supports with Exceptions

The product has been tested for:

  • Logical movement of focus through the controls.

The following items were found:

  • 18993570 unable to navigate in the mvg (selected) appt when first record is added (ps)
  • 17180696 field losing context on undo record on form applet
  • 21324459 adjacent links go to the same url
2.4.4 Link Purpose (In Context)(Level A)Supports with Exceptions

The product has been tested for

  • The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose

The following items were found:

  • 16974487 self reference anchortag requires link text or needs to be removed.
  • 21079607 tool tip for show more/less button not showing the applet title
2.4.5 Multiple Ways(Level AA)Supports

The product has been tested for:

  • Ability to drill down via hierarchical 1st, 2nd,3rd, and 4th level navigation and aria landmarks
  • Drill down via the Sitemap.
  • search via sitemap
2.4.6 Headings and Labels(Level AA)Supports with Exceptions

The product has been

  • tested for descriptive labels.

The following items were found:

  • 18254667 no dialog title for pop up opened on release button click
  • 17312479 columns displayed save as query pop titles are missing  
2.4.7 Focus Visible(Level AA)Supports

The product was tested for:

  • Visual indication of the location of the focus

 

3.1.1 Language of Page(Level A)Supports

The product has been tested for:

  • Language of Page via the presence of HTML language attribute.
3.1.2 Language of Parts(Level AA)Not Applicable

The product does not contain mixed language content.

3.2.1 On Focus(Level A)Supports with Exceptions

The product has been tested for:

  • Reception of focus by components doesn't cause the appearance of a new window, move focus to a different component, go to a new page, or significantly re-arrange the content of a page.
The following items were found:  
  • 16995366 screen view tabs don't have visual focus for keyboard
  • 16832116 pdq should dynamically be announced as part of the view label
3.2.2 On Input(Level A)Supports

The product has been tested for:

  • Changes in the value of user interface components do not automatically cause a change of context.
3.2.3 Consistent Navigation(Level AA)Supports

The product was tested for:

  • Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order 
3.2.4 Consistent Identification(Level AA)Supports

The product has been tested for:

  • Consistent use of icons
  • Consistent terminology
3.3.1 Error Identification(Level A)Supports

The product was tested for:

  • When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)Supports with Exceptions

The product has been tested for:

  • Labels or instructions are provided when the product requires user input

The following item was found:

  • 17020555: control fields in form applet not program. determinable
3.3.3 Error Suggestion (Level AA)Supports

The product has been tested for:

  • Meaningful corrective actions in error messages.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)Supports

The product has been tested for:

  • Ability to reverse, correct, and/or confirm transactions.
4.1.1 Parsing(Level A)Supports with Exceptions

The product has been tested for:

  • Pages validate to the HTML specification
  • Completeness of start and end tags

The following item was found:

  • 17042075: bad html markup in export menu cant close or next
4.1.2 Name, Role, Value (Level A)Supports with Exceptions

The product has been tested for:

  • Standard controls have a programmatically associated name, derived from the appropriate HTML elements and attributes, including LABEL and TITLE.
  • Synthesized controls use WAI-ARIA markup to identify role, state and value information.
  • Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
  • Controls have a meaningful programmatically exposed name
  •  Frames have a meaningful title specified in the title attribute

The following items were found:

  • 19512401 form element without label or title in open ui
  • 17168901 page loading text announced by screen reader is noisy
  • 17048917 aria landmark not defined properly for pdq label: queries
  • 17041752 form applet input control has miscellaneous issues
  • 17038429 state of input elements not programmatically determinable
  • 17022081 aria landmarks dont convey correct relationshp to user
  • 16904182 menu uses aria role=¿application¿ to provide programmatic info

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2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria
Conformance Level
Remarks and Explanations
302.1 Without VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited VisionNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of ColorNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited HearingNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without SpeechNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited ManipulationNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and StrengthNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning AbilitiesNot ApplicableThe product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

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Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria
Conformance Level
Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
 502 Interoperability with Assistive TechnologyHeading cell - no response requiredHeading cell - no response required
502.2.1 User Control of Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility FeaturesSupports

The product was tested for

  • Does not disrupt platform accessibility features such as Sticky Keys, High Contrast and Large Fonts
 502.3 Accessibility ServicesHeading cell - no response requiredHeading cell - no response required
502.3.1 Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object InformationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and HeadersNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.4 ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of ValuesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.6 Label RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical RelationshipsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.8 TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of TextNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.10 List of ActionsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on ObjectsNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus CursorNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.3.14 Event NotificationNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility FeaturesNot ApplicableThe product is not a platform or does not have access to platform accessibility features.
 503 ApplicationsHeading cell - no response requiredHeading cell - no response required
503.2 User PreferencesSupports

The product supports user preferences via browser and operating system options as well as predefined themes.

503.3 Alternative User InterfacesNot ApplicableThe product does not have assistive technology features.
 503.4 User Controls for Captions and Audio DescriptionHeading cell - no response requiredHeading cell - no response required
503.4.1 Caption ControlsNot ApplicableThe product has no multimedia.
503.4.2 Audio Description ControlsNot ApplicableThe product has no multimedia.
 504 Authoring ToolsHeading cell - no response requiredHeading cell - no response required
504.2 Content Creation or EditingNot ApplicableThe product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format ConversionNot ApplicableThe product is not an authoring tool.
504.2.2 PDF ExportNot ApplicableThe product is not an authoring tool.
504.3 PromptsNot ApplicableThe product is not an authoring tool.
504.4 TemplatesNot ApplicableThe product is not an authoring tool.

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Chapter 6: Support Documentation and Services

Criteria
Conformance Level
Remarks and Explanations
 602 Support DocumentationHeading cell - no response requiredHeading cell - no response required
602.2 Accessibility and Compatibility FeaturesSupports

The Accessibility-related documentation can be found in the Fundamentals Guide in the Bookshelf and describes:

  • The run time accessibility mode
  • special keystrokes needed to operate controls.  
602.3 Scope - Incorporation of WCAG 2.0 AASupportsSee the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support DocumentationNot Applicable

Documentation is provided in electronic format.

 603 Support ServicesHeading cell - no response requiredHeading cell - no response required
603.2 Information on Accessibility and Compatibility FeaturesSupportsOracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication NeedsSupportsOracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

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Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at http://www.oracle.com/us/corporate/accessibility/oracle-accessibility-program-173235.html) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.