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Aconex and Conject Support
Beginning November 16, 2020, an enhanced service request (SR) form and a new Support portal is available to help users submit, track and easily update SRs. Customers can also call Support for assistance.
The same support teams who supported the Aconex, BidContender, Conject and Keystone products continue to do so today.
Support Requests
Aconex Products
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Knowledgebase
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Telephone
Asia
Hong Kong: +852 3655 7461
India: 1800 226 639
Japan: +81 3 4582 8400
Macao: +853 6269 3300
Malaysia: +60 3 2299 3254
Philippines: +63 2 6263225
Singapore: +65 6436 2140
Rest of Asia: +852 3655 7461 (Hong Kong)Australia/New Zealand
Australia: 1300 226 639
New Zealand: 0800 226 639
BidContender Aus. enquiries: 1300 604 077
BidContender NZ enquiries: 0800 003 091North America
USA and Canada: 1 888 522 6639Central and South America
Chile: +56 2 24958697
Colombia: +57 1 3819799
Mexico: +52 55 50181186
Panama: +507 836 6030
Peru: +51 1 6419124
Venezuela: +58 2123357726
Rest of Central and South America: 1 888 522 6639Europe
Austria: +43 133 777 046
France: + 33 1 57 60 87 55
Germany: +49 891 430 1515
Italy: +39 02 9296 3404
Poland: 0 0800 1410199
Portugal: +351 30 880 0558
Romania: +40 31 810 7747
Spain: +34 91 187 1655
Switzerland: +41 227 999 837
UK: 0345 226 6391
Rest of Europe: +44 345 226 6391Middle East and Africa
Oman: 800 7 66 33
Qatar: 800 2269
South Africa: +27 11 319 4417
Rest of Middle East and Africa: +971 800 226 639International
International Service Desk: +61 3 9240 0200
Conject Products
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Knowledgebase
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Telephone
ConjectMI
Austria: +43 1 3377 7700
France: + 33 1 57 60 87 55
Germany: +43 1 3377 7700
Poland: +48 22 378 13 21
Russia: +7 (812) 648 1276
UK: +44 (0)115 970 7450ConjectPC
UK: +44 (0)115 970 7450ConjectPM
Austria: +43 1 3377 7700
France: + 33 1 57 60 87 55
Germany: +49 89 1430 1317
Poland: +48 22 378 13 21
Russia: +7 (812) 334 6100
UK: +44 (0)115 970 7450 or +44 (0)345 1300 999
Keystone Product
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Telephone
Australia: 1300 226 639
International: +61 2 9491 2645
Resources
- Support Assistance Matrix - used to determine which Oracle group to contact for assistance based on the request type