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Trending Questions
Aconex and Conject Support
Beginning November 16, 2020, an enhanced service request form and a new Support portal will be available to help you submit, track and easily update service requests. Customers will still be able to call Support for assistance, although the use of email to submit new service requests will be discontinued.
The same support teams who supported Aconex’s products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, via phone, email or through your customer representative. Support website links, email addresses, and phone numbers remain the same.
As we progress through the integration of Aconex Support we will provide advance notice to you about any changes.
Support Requests
Aconex Products
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Telephone
Asia
Hong Kong: +852 3655 7461
India: 1800 226 639
Japan: +81 3 4582 8400
Macao: +853 6269 3300
Malaysia: +60 3 2299 3254
Philippines: +63 2 6263225
Singapore: +65 6436 2140
Rest of Asia: +852 3655 7461 (Hong Kong)Australia/New Zealand
Australia: 1300 226 639
New Zealand: 0800 226 639
BidContender Aus. enquiries: 1300 604 077
BidContender NZ enquiries: 0800 003 091North America
USA and Canada: 1 888 522 6639Central and South America
Chile: +56 2 24958697
Colombia: +57 1 3819799
Mexico: +52 55 50181186
Panama: +507 836 6030
Peru: +51 1 6419124
Venezuela: +58 2123357726
Rest of Central & South America: 1 888 522 6639Europe
Austria: +43 1 3377 7700
France: + 33 1 57 60 87 55
Germany: +49 89 954 140
Italy: +39 02 9296 3404
Poland: 0 0800 1410199
Portugal: +351 30 880 0558
Romania: +40 31 810 7747
Spain: +34 91 187 1655
UK: 0345 226 6391
Rest of Europe: +44 345 226 6391Middle East and Africa
Oman: 800 7 66 33
Qatar: 800 2269
South Africa: +27 10 500 1934
Rest of Middle East & Africa: +971 800 226 639International
International Service Desk: +61 3 9240 0200 -
Support Form
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Support Central
Conject Products
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Telephone
ConjectCM
Austria: +43 1 3377 7700
Germany: +49 89 95414 801ConjectMI
Austria: +43 1 3377 7700
France: + 33 1 57 60 87 55
Germany: +49 89 95414 812
Poland: +48 22 378 13 21
Russia: +7 (812) 648 1276
UK: +44 (0)115 970 7450ConjectPC
UK: +44 (0)115 970 7450ConjectPM
Austria: +43 1 3377 7700
France: + 33 1 57 60 87 55
Germany: +49 89 95414 800
Poland: +48 22 378 13 21
Russia: +7 (812) 334 6100
UK: +44 (0)115 970 7450 or +44 (0)345 1300 999
Resources
- Support Assistance Matrix - used to determine which Oracle group to contact for assistance based on the request type