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Trending Questions

Have questions about transitioning your services from Dyn to Oracle Cloud Infrastructure (OCI)? We have answers to most of your questions. Browse through the answers below to find what you’re looking for. And if you’re ready, sign up for your OCI account here and start leveraging the best-in-class DNS, Web Application Security and Email Delivery services within OCI.

This FAQ is for Dyn’s Enterprise customers. If you are an E-commerce customer, please go here.

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  • What is happening and when?

    Oracle originally announced retirement of Dyn/Zenedge services on June 24, 2019 with a targeted retirement date of May 31, 2020.

    The targeted retirement date for select Dyn/Zenedge services (i.e. purchased via written order and not online shopping cart) has been extended as noted in the table below. This supersedes the previous target retirement date that was originally announced on June 24, 2019.

    Legacy Product
    Previous Target Retirement Date
    New Target Retirement Date
    Dyn Managed DNS May 31, 2020 May 31, 2022
    Dyn Email Delivery Service May 31, 2020 May 31, 2022
    Zenedge WAF May 31, 2020 May 31, 2022
    Zenedge DDoS May 31, 2020 August 31, 2020
    China Network May 31, 2020 Not extended
    Bulk Hosting May 31, 2020 August 31, 2020
    TLD (Top Level Domain) May 31, 2020 August 31, 2020

    Internet Intelligence and Remote Access services are still an exception to this notice. These services will remain standalone offerings within Oracle and do not require any action at this time. Please contact Christa Johnson (internetintel_ww@oracle.com) with any questions regarding Internet Intelligence—Network services or any other Internet Intelligence offerings and support@dyn.com with any questions regarding Remote Access services.

  • I’m an existing Managed DNS, Email or WAF customer, what do I need to do?

    You can continue to leverage your existing Dyn/Zenedge services until the new target retirement date without any further action on your part. To continue receiving services from Oracle beyond the service retirement date, you will need to migrate your Dyn/Zenedge services to Oracle Cloud Infrastructure following the instructions here and locate your specific service(s) you need to migrate to Oracle Cloud Infrastructure.

    If you’re a Dyn Managed DNS customer with basic DNS services you can follow the instructions in the link above to migrate your services to Oracle Cloud Infrastructure at any time prior to the service retirement date.

    If you’re a Dyn Managed DNS advanced services customer (i.e., leveraging traffic director or traffic manager features) and some minimal downtime is acceptable, you can follow the instructions in the link above to migrate your services to Oracle Cloud Infrastructure or contact migrations@dyn.com for more details on migrating your services to Oracle Cloud Infrastructure.

    If you are not able to migrate prior to your next contract renewal, we will extend your legacy Dyn/Zenedge service subscription on a month-to-month basis until May 31, 2022. Please ensure that your transition to Oracle Cloud Infrastructure is complete on or before May 31, 2022, as services will no longer be available after that date. If you have questions, please send an email to migrations@dyn.com.

  • I’m an existing TLD, Bulk Hosting, or DDoS customer, what do I need to do?

    You can continue to leverage your existing Dyn services until the new target retirement date without any further action on your part. If you have questions, please send an email to customersuccess@dyn.com.

  • Are the pricing terms on my existing contract for Dyn and/or Zenedge services changing with the new EOL date announcement?

    No. Your existing contract for Dyn or Zenedge services will continue to be in effect and will govern your use of the services.

  • I’m a Dyn Managed DNS customer, why should I move to Oracle Cloud Infrastructure?

    There are many benefits in migrating and utilizing your DNS services through Oracle Cloud Infrastructure, which may include:

    • Significantly reduced cost for service compared to Dyn’s legacy Enterprise DNS service:
      • List of $0.85 per 1M queries for straight DNS
      • List of $4.00 per 1M queries for Traffic Management (Note that if availability monitoring of endpoints is required, then Oracle Cloud Infrastructure Health Check (OHC) is also needed at a charge of $0.30 per endpoint monitored per month)
      • No additional charges for number of zones and policies
      • No overage charge premiums. Billing is typically based on consumption.
    • Access to features not available in Managed DNS/Traffic Director
      • IP Prefix and ASN Steering
      • Modern API with multi-language SDK/CLI (Java, Go, Python, Ruby)
      • Pre-made Terraform templates to ease automation and orchestration
      • Access to full IaaS portfolio from a single console, API, and Identity system
    • Access to platform features including:
      • Resource Tagging, audit logging, integrated billing and resource management, SAML and federated authentication, fine grain access and authorization controls, resource search, cross service telemetry and logging
  • How much will my DNS services cost in Oracle Cloud Infrastructure?

    DNS queries cost $0.85 per 1 million queries. You can use the Oracle Cloud Infrastructure cost estimator to help you get an idea of how much you may save by migrating to the OCI DNS service. A quick illustrative example to use as a reference is below. Your actual queries per month (QPM) and costs/fees may not follow this example. If you still have questions about cost, contact migrations@dyn.com.

    Dyn Contract in Queries
    per Second (QPS)
    Converted to QPM
    Estimated Cost
    1 2.5M $2.13 USD
    10 25.0M $21.25 USD
    100 250.0M $212.50 USD

    For Traffic Manager or Traffic Director, the price is $4.00 per 1 million queries per zone:
     
    Dyn Contract in Queries
    per Second (QPS)
    Converted to QPM
    Estimated Cost
    1 2.5M $10 USD
    10 25.0M $100 USD
    100 250.0M $1,000 USD
  • I’m a Dyn Email Delivery customer, why should I move to Oracle Cloud Infrastructure?

    There are many benefits for using the Email Delivery services through Oracle Cloud Infrastructure, which may include:

    • Simplified pricing, competitive with other cloud providers
      • List of $0.085 per 1,000 email
      • No additional charges for dedicated IPs, attachments
      • No overage charge premiums. Billing is typically based on consumption.
    • Plus, additional features not available in Dyn’s legacy Email Delivery service
      • Suppression List that is more granular—Can choose a suppression list by approved sender (fall 2020)
      • DKIM that allows for 2 DKIM keys at once for rotation purposes
      • Tagging
      • Allows Tenant Admin to tag resources like an Approved Sender
      • Helps make searching and filtering much easier
      • Cost Tracking tags can be added so that the monthly bill provides a breakdown by cost tracking tag
    • Access to platform features including:
      • Identity and access management, Unified billing, Monitoring/alerting, Reporting, Tagging, Audit, Fuller API, SDKs
      • (Java, Go, Ruby and Python), CLI and Terraform
  • I’m a Zenedge WAF customer, why should I move to Oracle Cloud Infrastructure?

    The benefits of using WAF services through Oracle Cloud Infrastructure include:

    • Significantly reduced cost for WAF services compared to Dyn’s legacy Enterprise WAF service
      • List price of $0.15/GB egress from WAF
      • List price of $0.60/million incoming requests
      • List price of an additional $4.00/million on requests if using Bot Management
      • No overage charge premiums. Billing is typically based on consumption.
    • Access to rich components including:
      • Oracle Cloud Infrastructure Web Application Firewall (WAF) is a cloud-based, global security service that is designed to protect applications from malicious and unwanted internet traffic.
      • Oracle Cloud Infrastructure WAF can help protect internet facing endpoints, providing consistent rule enforcement across a customer’s applications
      • Oracle Cloud Infrastructure WAF provides you with the ability to create and manage rules for internet threats including Cross-Site Scripting (XSS), SQL Injection and other OWASP-defined vulnerabilities
      • Unwanted bots can be mitigated while tactically allowed desirable bots to enter. Access rules can limit based on geography or the signature of the request
      • A global Security Operations Center (SOC) that monitors the internet threat landscape
    • Access to platform features not available on standalone including:
      • Audit logging, integrated billing and resource management, access and authorization controls, cross service monitoring and reporting
  • I’m a Dyn Internet Intelligence customer, what do I need to do?

    There is nothing you need to do at this time as Internet Intelligence services continue to be offered from Oracle. Please contact Christa Johnson (internetintel_ww@oracle.com) with any questions regarding Internet Intelligence—Network services or any other Internet Intelligence offerings.

  • I’m a Dyn Remote Access customer, what do I need to do?

    There is nothing you need to do at this time as Remote Access services continue to be offered from Oracle. Please contact support@dyn.com with any questions regarding the Remote Access services.

  • I can’t find information in this FAQ regarding my service or my service isn’t being offered in Oracle Cloud Infrastructure. What does that mean?

    If your service is not being offered in Oracle Cloud Infrastructure, then you will need to move to another provider by May 31, 2020. You will be able to continue to use your Dyn/Zenedge service until this date, at which time the service will be turned off. Contractual renewals will convert to month-to-month at time of renewal. If you have questions, please send an email to migrations@dyn.com.

  • Can I migrate before my contract ends?

    If you’ve migrated to Oracle Cloud Infrastructure prior to your renewal date, we will allow you to cancel the remaining term on your existing Dyn/Zenedge contract. Otherwise, the existing terms and conditions of your contract remain in place until your next scheduled renewal date. At that time, your contract will extend on a month-to-month basis until you’ve either i) migrated your services, or ii) we reach May 31, 2022 on which date WAF, Email and Managed DNS services will be turned off. If your contract is currently set to expire after May 31, 2020, it will continue as described above on a month-to-month basis through May 31, 2022, on which date it will be automatically terminated.

  • If I need to cancel my Dyn/Zenedge services, what do I need to do?

    Please send an email to customersuccess@dyn.com so we can cancel your accounts, including billing, and process any applicable refunds. If this request is the result of a migration of services to Oracle Cloud Infrastructure, please include your new OCID to help us validate your migration of services.

  • I have submitted a request to customersuccess@dyn.com to cancel my Dyn Managed DNS, Email or WAF services. Given the EOL date extension to May 2022, can I withdraw my request to cancel these services?

    Yes. If your scheduled cancellation date, as confirmed by Oracle, has not yet occurred and your services are currently active, you may email customersuccess@dyn.com to request that your cancellation request not be processed at this time.

  • I have submitted a request to customersuccess@dyn.com to cancel my TLD, Bulk Hosting of DDoS services. Given the EOL date extension to August 2020, can I withdraw my request to cancel these services?

    Yes. If your scheduled cancellation date, as confirmed by Oracle, has not yet occurred and your services are currently active, you may email customersuccess@dyn.com to request that your cancellation request not be processed at this time.

  • I have already terminated my Dyn Managed DNS, Email or WAF services. Given the EOL date extension to May 2022 can I request to re-instate these services?

    No. Once your cancellation request has been processed and your Dyn/Zenedge services have been terminated, your only option is to obtain these services through Oracle Cloud Infrastructure. We are not entering into any new orders for Dyn/Zenedge legacy services during the EOL extension period through the new targeted retirement date.

  • I have already terminated my TLD, Bulk Hosting or DDoS services. Given the EOL date extension to August 2020 can I request to re-instate these services?

    No. Once your cancellation request has been processed and your Dyn services have been terminated, there is no option to re-instate. We are not entering into any new orders for Dyn legacy services during the EOL extension period through the new targeted retirement date.

  • Once I move my services to Oracle Cloud Infrastructure, will there be a change in the way I access customer support?