Oracle originally announced retirement of Dyn/Zenedge services on June 24, 2019 with a targeted retirement date of May 31, 2020.

The targeted retirement date for select Dyn/Zenedge services (i.e. purchased via written order and not online shopping cart) has been extended as noted in the table below. This supersedes the previous target retirement date that was originally announced on June 24, 2019.

Legacy Product	Initial Target Retirement Date	New Target Retirement Date
Dyn Managed DNS	May 31, 2020	May 31, 2023
Dyn Email Delivery Service	May 31, 2020	May 31, 2023
Zenedge WAF	May 31, 2020	May 31, 2022
Zenedge DDoS	May 31, 2020	Retired
China Network	May 31, 2020	Retired
Bulk Hosting	May 31, 2020	Retired
TLD (Top Level Domain)	May 31, 2020	Retired
Internet Intelligence	Not applicable	August 31, 2021

The Remote Access service is still an exception to this notice. This service will remain a standalone offering within Oracle and does not require any action at this time. Please contact support@dyn.com with any questions regarding Remote Access.

You can continue to leverage your existing Dyn/Zenedge services until the applicable new target date without any further action on your part. To continue receiving services from Oracle beyond the service retirement date, you will need to migrate your Dyn/Zenedge services to Oracle Cloud Infrastructure following the instructions here and locate your specific service(s) you need to migrate to Oracle Cloud Infrastructure.

If you’re a Dyn Managed DNS customer with basic DNS services you can follow the instructions in the link above to migrate your services to Oracle Cloud Infrastructure at any time prior to the service retirement date.

If you’re a Dyn Managed DNS advanced services customer (i.e., leveraging traffic director or traffic manager features) and some minimal downtime is acceptable, you can follow the instructions in the link above to migrate your services to Oracle Cloud Infrastructure or contact migrations@dyn.com for more details on migrating your services to Oracle Cloud Infrastructure.

If you are not able to migrate prior to your next contract renewal, we will extend your legacy Dyn/Zenedge service subscription at your renewal date as per the term of your contract (or as otherwise communicated to you) until the applicable new target retirement date. Please ensure that your transition to Oracle Cloud Infrastructure is complete on or before the applicable new target retirement date, as services will no longer be available after that date. If you have questions, please send an email to migrations@dyn.com.

You can continue to leverage your existing Dyn services until the new target retirement date without any further action on your part. If you have questions, please send an email to customersuccess@dyn.com.

No. Your existing contract for Dyn or Zenedge services will continue to be in effect and will govern your use of the services.

There are many benefits in migrating and utilizing your DNS services through Oracle Cloud Infrastructure, which may include:

• Significantly reduced cost for service compared to Dyn’s legacy Enterprise DNS service:
  • List of $0.85 per 1M queries for straight DNS
  • List of $4.00 per 1M queries for Traffic Management (Note that if availability monitoring of endpoints is required, then Oracle Cloud Infrastructure Health Check (OHC) is also needed at a charge of $0.30 per endpoint monitored per month)
  • No additional charges for number of zones and policies
  • No overage charge premiums. Billing is typically based on consumption.
• Access to features not available in Managed DNS/Traffic Director
  • IP Prefix and ASN Steering
  • Modern API with multi-language SDK/CLI (Java, Go, Python, Ruby)
  • Pre-made Terraform templates to ease automation and orchestration
  • Access to full IaaS portfolio from a single console, API, and Identity system
• Access to platform features including:
  • Resource Tagging, audit logging, integrated billing and resource management, SAML and federated authentication, fine grain access and authorization controls, resource search, cross service telemetry and logging

DNS queries cost $0.85 per 1 million queries. You can use the Oracle Cloud Infrastructure cost estimator to help you get an idea of how much you may save by migrating to the OCI DNS service. A quick illustrative example to use as a reference is below. Your actual queries per month (QPM) and costs/fees may not follow this example. If you still have questions about cost, contact migrations@dyn.com.

Dyn Contract in Queries per Second (QPS)	Converted to QPM	Estimated Cost
1	2.5M	$2.13 USD
10	25.0M	$21.25 USD
100	250.0M	$212.50 USD

For Traffic Manager or Traffic Director, the price is $4.00 per 1 million queries per zone:
 

Dyn Contract in Queries per Second (QPS)	Converted to QPM	Estimated Cost
1	2.5M	$10 USD
10	25.0M	$100 USD
100	250.0M	$1,000 USD

There are many benefits for using the Email Delivery services through Oracle Cloud Infrastructure, which may include:

• Simplified pricing, competitive with other cloud providers
  • List of $0.085 per 1,000 email
  • No additional charges for dedicated IPs, attachments
  • No overage charge premiums. Billing is typically based on consumption.
• Plus, additional features not available in Dyn’s legacy Email Delivery service
  • Suppression List that is more granular—Can choose a suppression list by approved sender (fall 2020)
  • DKIM that allows for 2 DKIM keys at once for rotation purposes
  • Tagging
  • Allows Tenant Admin to tag resources like an Approved Sender
  • Helps make searching and filtering much easier
  • Cost Tracking tags can be added so that the monthly bill provides a breakdown by cost tracking tag
• Access to platform features including:
  • Identity and access management, Unified billing, Monitoring/alerting, Reporting, Tagging, Audit, Fuller API, SDKs
  • (Java, Go, Ruby and Python), CLI and Terraform

The benefits of using WAF services through Oracle Cloud Infrastructure include:

• Significantly reduced cost for WAF services compared to Dyn’s legacy Enterprise WAF service
  • List price of $0.15/GB egress from WAF
  • List price of $0.60/million incoming requests
  • List price of an additional $4.00/million on requests if using Bot Management
  • No overage charge premiums. Billing is typically based on consumption.
• Access to rich components including:
  • Oracle Cloud Infrastructure Web Application Firewall (WAF) is a cloud-based, global security service that is designed to protect applications from malicious and unwanted internet traffic.
  • Oracle Cloud Infrastructure WAF can help protect internet facing endpoints, providing consistent rule enforcement across a customer’s applications
  • Oracle Cloud Infrastructure WAF provides you with the ability to create and manage rules for internet threats including Cross-Site Scripting (XSS), SQL Injection and other OWASP-defined vulnerabilities
  • Unwanted bots can be mitigated while tactically allowed desirable bots to enter. Access rules can limit based on geography or the signature of the request
  • A global Security Operations Center (SOC) that monitors the internet threat landscape
• Access to platform features not available on standalone including:
  • Audit logging, integrated billing and resource management, access and authorization controls, cross service monitoring and reporting

There is nothing you need to do at this time. Your Internet Intelligence services will continue until the termination date of your notice but no later than Aug 31, 2021. After August 31, 2021, Internet Intelligence product family of services will be discontinued and will no longer be available. Please contact Shane Burgess (internetintelligence_grp@oracle.com) with any questions regarding Internet Intelligence—Network services or any other Internet Intelligence offerings.

There is nothing you need to do at this time as Remote Access services continue to be offered from Oracle. Please contact support@dyn.com with any questions regarding the Remote Access services.

If your service is not being offered in Oracle Cloud Infrastructure, then you will need to move to another provider by the applicable new target retirement date. You will be able to continue to use your Dyn/Zenedge service until the applicable retirement date, at which time the service will be turned off. If you have questions, please send an email to migrations@dyn.com.

If you’ve migrated to Oracle Cloud Infrastructure prior to your renewal date, we will allow you to cancel the remaining term on your existing Dyn/Zenedge contract. To do so please email customersuccess@dyn.com to cancel your Dyn agreement. Otherwise, the existing terms and conditions of your contract remain in place until your next scheduled renewal date. At that time, your contract will extend per your contract's term until you’ve either i) migrated your services, or ii) we reach the applicable target retirement date on which date WAF, Email and Managed DNS services will be turned off and your contract will be automatically terminated.

Please send an email to customersuccess@dyn.com so we can cancel your accounts, including billing, and process any applicable refunds. If this request is the result of a migration of services to Oracle Cloud Infrastructure, please include your new OCID to help us validate your migration of services.

Yes. If your scheduled cancellation date, as confirmed by Oracle, has not yet occurred and your services are currently active, you may email customersuccess@dyn.com to request that your cancellation request not be processed at this time.

Yes. If your scheduled cancellation date, as confirmed by Oracle, has not yet occurred and your services are currently active, you may email customersuccess@dyn.com to request that your cancellation request not be processed at this time.

No. Once your cancellation request has been processed and your Dyn/Zenedge services have been terminated, your only option is to obtain these services through Oracle Cloud Infrastructure. We are not entering into any new orders for Dyn/Zenedge legacy services during the EOL extension period through the new targeted retirement date.

No. Once your cancellation request has been processed and your Dyn services have been terminated, there is no option to re-instate. We are not entering into any new orders for Dyn legacy services during the EOL extension period through the new targeted retirement date.

Yes, please set up your new customer support account with Oracle.