Support for GreenBytes Products

Effective July 28, 2014, the initial point of contact for GreenBytes product support has transitioned to Oracle, and is no longer provided through the GreenBytes support portal, support email address, or support hotline. Please discontinue using the GreenBytes support mechanisms effective immediately.

Please use the new Oracle support email account (GBSupport_ww@oracle.com) to submit service requests for the GreenBytes products.

How to Submit a Service Request:

1. Create an email that identifies the GreenBytes product including the version number and explains the details of the issue
2. Use the subject line format: Company Name – GreenBytes Product
3. Include a description of the issue and any error messages
4. Send the email to GBSupport_ww@oracle.com

Support Requests