AboutAcquisitionsMICROS SystemsCustomer Support Oracle and MICROS Systems Customer Support

Oracle has combined the talents and vision of Oracle and MICROS to create the most progressive support services available anywhere. By building on our complementary strengths and experiences, Oracle Support sets the standard.

Oracle offers the largest global support infrastructure in the industry and comprehensive services for the complete stack, from applications to disk. With Oracle Premier Support, you can expect more value from your MICROS investments. Oracle Premier Support's award-winning service includes:

• Support for Software, Hardware, and Engineered Systems
• 24x7 mission critical support for all Oracle applications and technologies
• 18,000 Customer Support Services specialists
• 28 global support centers, across 145 countries, in 29 languages

Effective April 1, 2015

If you are a MICROS supported customer in the US or Canada, you will be migrated from your current MICROS Support offering to an Oracle Support offering when your existing contract expires. Please select the link(s) below for more details on the Oracle Support offerings that apply to you:

If you have MICROS Hardware:

• Hardware Warranty and Support Offerings Available for Customers in US and Canada April 1, 2015
• Hardware Support Renewal and Migration Pricing Policies

If you have MICROS Software:

• Software Support Offerings Available for Customers in US and Canada April 1, 2015
• Software Support Renewal and Migration Pricing Policies

You may purchase Oracle Support offerings effective April 1, 2015; Oracle Premier Support for Software and Oracle Premier Support for Oracle Retail and Hospitality Hardware are available for all new product and license sales. Support fees for existing customers who purchase additional products, programs, and/or users are priced per the Oracle price list.

If you have questions regarding your Support Service Renewal, please click on the Request Assistance link in the Oracle Store and it will route your request to your Oracle Support Sales Representative.

Resources

• Oracle Store to purchase support or request assistance with your purchase
• Oracle Store User Guide for more information on using the store
• Support for MICROS Products acquisition page for frequently asked questions (FAQs) and other links
• Oracle and MICROS Systems acquisition page