Vocado Support

Effective 1-Apr-2019, support for the Vocado product transitioned to My Oracle Support and the Oracle support hotlines and is no longer provided through the Vocado support channels.

The same support team who supported Vocado’s product continues to do so today.

Support Requests

Logon to My Oracle Support to open new service requests or track existing service requests.

To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory. Reference the list of phone numbers by region or country.

Resources

• Support Assistance Matrix (PDF) - used to determine which Oracle group to contact for assistance based on the request type
• Support Process Guide (PDF) - contains brief instructions for My Oracle Support registration and service request creation