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Oracle Excellence Awards—Winners
Proactive Support Champion

Proactive Support Champion

Mario Cremaschini
Proactive Support Champion - Executive Award

Mario Cremaschini, Network Operations and Maintenance Director, Claro Argentina subsidiary of America Movil

Recognized for leadership and innovation by:

  • Engaging his entire team to complete their My Oracle Support Accreditation exams, benefitting the group at large by expanding their MOS Knowledge Base and MOS Community usage.
  • Using advanced features of MOS Dashboard and OCM to better collaborate as a team when working Service Requests and plan a better patching strategy.
  • Decreasing support time and costs through reduced downtime and fewer Service Requests logged with Oracle Support.
Shri. Mrutyunjay Mahapatra
Proactive Support Champion – Executive Award

Shri. Mrutyunjay Mahapatra, Deputy Managing Director & CIO, State Bank of India

Recognized for leadership and innovation by:

  • Utilizing Oracle Support tools and expert engineers to prevent outages, dramatically reducing Severity-1 issues and helping resolve performance bottlenecks.
  • Engaging and encouraging other large IT companies to follow "the Oracle model" of support.
  • Innovating bank initiatives in digital, analytics, and cloud through use of proactive tools.
Travis Shope
Proactive Support Champion – Individual Award

Travis Shope, DBA Production Support Leaders, Cummins

Recognized for leadership and innovation by:

  • Requiring a minimum of MOS level 1 accreditation for all technical personnel.
  • Reduced the overall incident count by 40% in the last 2 years.
  • Increased the overall stability and availability of the business critical applications to 99.9%.
Beray Atici
Proactive Support Champion – Individual Award

Beray Atici, DBA, IsBank

Recognized for leadership and innovation by:

  • Acting as database administrator for the largest Oracle Database 12c warehouse in Turkey.
  • Influencing other team members to use Proactive tools and best practices.
  • Using proactive resources in problem-solving approaches to help reach highest-quality outcomes.