Proactive Support Champion

Proactive Support Champion—Executive Award

Peter Bourke is Head of Group Information Systems at the CK Hutchison Group

Recognized for leadership and innovation by:

Using the executive dashboard to gain an overview of systems supportability across CK Hutchison Group
Leveraging Oracle Platinum Services to proactively monitor the health of their critical engineered systems
Proactively reviewing Oracle security updates to ensure their environments avoid any known issues
Using Oracle tools and diagnostics to speed up the troubleshooting process
Utilizing the My Oracle Support knowledge base to find and apply needed solutions

Proactive Support Champion—Executive Award

Recognized for leadership and innovation by:

Promoting the use of Oracle Support proactive tools and best practices across GAP sub-organizations
Implementing best practices from Oracle's "Working Effectively with Support" (WEWS) training module
Encouraging her teams to register on the My Oracle Support Community and stay engaged with blogs
Ensuring the GAP team completed My Oracle Support accreditation so they could leverage best practices
Driving use of proactive database and performance tools, and directly engaging Oracle support teams to mitigate and manage risks during change management events

Proactive Support Champion—Individual Award

Recognized for leadership and innovation by:

Driving adoption of Oracle's proactive support learning resources, like Oracle Support Accreditations
Increasing his team's expertise with My Oracle Support core functions and improving users' experiences
Growing the number of internal login sessions that include knowledge management and doc reviews
Using executive dashboard to aid in highlighting areas for proactive improvement