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Oracle Excellence Awards—Winners
Proactive Support Champion

Proactive Support Champion

Peter Bourke
Proactive Support Champion—Executive Award

Peter Bourke is Head of Group Information Systems at the CK Hutchison Group

Recognized for leadership and innovation by:

  • Using the executive dashboard to gain an overview of systems supportability across CK Hutchison Group
  • Leveraging Oracle Platinum Services to proactively monitor the health of their critical engineered systems
  • Proactively reviewing Oracle security updates to ensure their environments avoid any known issues
  • Using Oracle tools and diagnostics to speed up the troubleshooting process
  • Utilizing the My Oracle Support knowledge base to find and apply needed solutions
Connie Santilli
Proactive Support Champion—Executive Award

Connie Santilli, Vice President of Enterprise Systems and Strategy, Gap

Recognized for leadership and innovation by:

  • Promoting the use of Oracle Support proactive tools and best practices across GAP sub-organizations
  • Implementing best practices from Oracle's "Working Effectively with Support" (WEWS) training module
  • Encouraging her teams to register on the My Oracle Support Community and stay engaged with blogs
  • Ensuring the GAP team completed My Oracle Support accreditation so they could leverage best practices
  • Driving use of proactive database and performance tools, and directly engaging Oracle support teams to mitigate and manage risks during change management events
Ram Subramanian
Proactive Support Champion—Individual Award

Ram Subramanian, Director of IT Database Services, Symantec Corporation

Recognized for leadership and innovation by:

  • Driving adoption of Oracle's proactive support learning resources, like Oracle Support Accreditations
  • Increasing his team's expertise with My Oracle Support core functions and improving users' experiences
  • Growing the number of internal login sessions that include knowledge management and doc reviews
  • Using executive dashboard to aid in highlighting areas for proactive improvement