Oracle Cloud Platform—Oracle Process Cloud Service

Oracle Process Cloud Service

Move Quickly from
Idea to Execution

By Debra Donston-Miller

 

Rapid Business Automation in the Cloud

Learn about rapid business automation in the cloud.

“There’s got to be a better way!” How many times have you thought that while taking days to complete a task that you know should take mere hours, or as you work to get new services for customers from idea to usable application? In the past, the path to that “better way” led directly through the IT department—via a long development queue that your requests never seemed to get to the front of quickly enough.

Today, there is a better way: cloud-based platform as a service (PaaS), which enables automation of business-driven process applications in a fully provisioned environment that saves time and money. More specifically, PaaS for business process automation empowers the business user to quickly automate processes and deliver multichannel experiences that make life easier—and work more productive—for employees and customers alike.

The key word in all this is “quickly.”

“The workforce is becoming more and more tech savvy, and the speed at which companies have to take things to market has increased exponentially,” said Mala Ramakrishnan, director of product marketing, Oracle Cloud Platform. “Everyone has a smartphone, everyone is online, everyone wants what they want when they want it. As a result, organizations need to be able to increase the rate of speed between an idea and execution of that idea. And these tech-savvy workers can be empowered to execute, independent of the IT backlog.”

Take Your Ideas to Market

Oracle Process Cloud Service enables organizations to move at this rate of speed because it’s the knowledge workers—and not the IT department—who are doing the moving.

“We’re empowering the business user to build out business applications at the speed at which they need to go to market,” said Ramakrishnan. “No longer are line-of-business managers completely dependent on IT. They can now automate, ad hoc, frequent-change business processes—from design to deployment to testing to auditing in a zero-coding, self-service environment. In addition, they can monitor and manage these new applications and get actionable insight for continuous improvement.”

Ramakrishnan said the ability for the people closest to the customer to put ideas into action is especially important when it comes to digital transformation. Oracle Process Cloud Service’s simple drag-and-drop interface enables knowledge workers to meet the needs of customers with new business apps and mobilization of existing processes for a seamless, multichannel experience. Ramakrishnan illustrated the power of this kind of rapid business-process automation in the cloud with several use cases from organizations that are currently onboarding Oracle Process Cloud Service.

Mala Ramakrishnan

 No longer are knowledge workers and line-of-business managers completely dependent on IT. They can now automate business processes in a self-service environment.  

—Mala Ramakrishnan, Director of Product Marketing, Oracle Cloud Platform

  • Purchase Requisition: At a public/government parks and recreation agency that is the nation's leading provider of green space and recreation, contracts are signed with vendors that provide parts and services used by employees to complete jobs throughout the park district. Employees then order these parts and services as they need them. The process is paper-based, but Oracle Process Cloud Service will enable agency workers to build an automated, web-based system for not only ordering parts and services, but also for getting the approvals needed to finalize the acquisitions.
  • Asset Allocation: Customers of a mercantile exchange request new repository registrations that allow for financial reporting and record keeping. The customers—trading companies that have seats on various financial exchanges—currently submit their requests and wait for an internal team to process them in a long and opaque process. Line-of-business managers at the mercantile exchange plan to use the drag-and-drop, business-friendly interface to build a web-based user interface that will let customers more efficiently make requests (and see the progress of their requests), while automating the internal routing of the request all the way through to fulfillment.
  • Employee Evaluation: A nationally recognized teaching hospital and network of outpatient healthcare centers wants to automate its performance evaluation system for the 6,000 employees working in its centers. The performance evaluation process includes an employee self-evaluation in addition to a management evaluation. The performance evaluation, which is tied to compensation, is routed for approval—currently, a paper-based process. The hospital plans to use Oracle Process Cloud Service to accelerate the entire process, including development of a web-based UI that will let evaluators enter information into and score the evaluation, automating the approval process along the way.

These organizations, and many other early adopters, see the value of, and the critical need for, a simple, efficient way to automate new business processes.

“IT is freed from the burden of maintaining systems and platforms, and business users can hit the ground running with automated processes that they implement themselves,” said Ramakrishnan. “This translates to faster time to market, lowered total cost of ownership, quicker return on your investment, and more satisfied customers.”


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