Press Release

Oracle and Chatbox Collaborate to Bring Instant Apps to AI-powered Oracle Intelligent Chatbots

Customers Can Now Create Powerful End-User Experiences and Easily Collect Data in Existing Chatbot Conversation Flows

Oracle OpenWorld, San Francisco, Calif.—Oct 2, 2017


Further expanding its new Oracle Intelligent Bots capabilities, Oracle today announced it has agreed to embed CHATBOX® Instant Apps in Oracle Mobile Cloud. With this new capability, Oracle Mobile Cloud will provide a richer, more-contextual user experience, which enables chatbots to switch seamlessly between unstructured conversation and personalized, structured data exchange.

Leveraging Chatbox technology, Oracle Mobile Cloud will now offer customers a chatbot that can deliver an interface that is appropriate to the interaction, such as an online form with pertinent information from the conversation. Supporting many of today’s most popular interaction channels, including Amazon Echo, Facebook Messenger, and GoogleHome, customers can have powerful, contextual conversations with end users through almost any platform.

For example, using Oracle Mobile Cloud with Chatbox, a consumer interacting with a bot to return a retail item would use a Chatbox Instant App. It would guide the person through a simple, personalized experience within the messaging platform to gather all relevant information—without the need for emails, downloads, or phone calls. The bot is able to collect accurate, meaningful data in a way most convenient for the customer.

“As enterprises look for ways to streamline business processes, intuitive tools designed around existing workflows are ideal ways to increase productivity and better utilize resources,” said Steve Miranda, executive vice president, Oracle Applications Product Development. “By integrating Chatbox technology into our new intelligent bots, businesses can further leverage their existing platforms to more comprehensively engage with customers and simplify processes—both for data collection and end-user actions.”

Featuring AI-powered intelligent chatbot capabilities, Oracle Mobile Cloud is helping enterprises build applications that can automate more engaging conversations at scale. The new capabilities offer organizations a multi-channel platform, deep analytics that link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. The addition of Chatbox Instant Apps to this powerful portfolio enables enterprises to rapidly and easily build personalized experiences to better engage with customers and employees across today’s most popular messaging platforms.

“We believe that Oracle’s Intelligent Bots, coupled with Chatbox Instant Apps, will provide companies with a significant competitive advantage in the messaging space,” said Phil Gordon, founder and CEO, Chatbox. “We are proud to work with a company like Oracle that continues to invest heavily in delivering exceptional, personalized customer experiences.”

Chatbox is a simple scalable solution for businesses to communicate with customers where they respond best—messaging. Chatbox Inc. is based in Seattle, Washington. For more information about Chatbox, please visit chatbox.com.


Contact Info
Jesse Caputo
Oracle
+1.650.506.5967
jesse.caputo@oracle.com
Kristin Reeves
Blanc & Otus
+1.415.856.5145
kristin.reeves@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle OpenWorld

Oracle OpenWorld, the industry's most important business and technology conference for the past 20 years, hosts tens of thousands of in-person attendees as well as millions online. Dedicated to helping businesses leverage Cloud for their innovation and growth, the conference delivers deep insight into industry trends and breakthroughs driven by technology. Designed for attendees who want to connect, learn, explore and be inspired, Oracle OpenWorld offers more than 2,500 educational sessions led by more than 2,000 customers and partners sharing their experiences, first hand. With hundreds of demos and hands-on labs, plus exhibitions from more than 400 partners and customers from around the world, Oracle OpenWorld has become a showcase for leading cloud technologies, from Cloud Applications to Cloud Platform and Infrastructure. For more information; to register; or to watch Oracle OpenWorld keynotes, sessions, and more, visit www.oracle.com/openworld. Join the Oracle OpenWorld discussion on Twitter.

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Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of October 2, 2017 and Oracle undertakes no duty to update any statement in light of new information or future events.  


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Jesse Caputo

  • +1.650.506.5967

Kristin Reeves

  • +1.415.856.5145