Your Sponsoring Manager supplies your credentials, and based on what is required it can include your Username and Password for Single Sign-On (SSO), Network Access Account (NAA), or Virtual Private Network (VPN).
Subcontractors who do not have a VPN are required NAA credentials to reset their SSO password.
In most cases, it means you must reset your SSO password reset. See next.
Open https://vsupport.oracle.com/vpnpwdreset/faces/pwd_reset.jspx, and enter SSO Username and Password to log in and change your password.
Call the Oracle Global Helpdesk at 1-800-972-4664. After the system resets the password, the credentials are sent to your Sponsoring Manager in email.
Contact the appropriate person from the Contacts list.
See Oracle Time With Projects (PDF) and Oracle Contractors Expenses Entry (PDF). For information about what expenses can be submitted and reimbursed, review the Supplier Travel and Expense Policy for Billable Subcontractors (PDF) and discuss any questions with the Project Manager.
Your Sponsoring Manager should receive an automated email with your user credentials after your contractor record has been created. Contact your Sponsoring Manager for the information.
Log into https://eeho.fa.us2.oraclecloud.com/, and use the Oracle Time With Projects and Oracle Contractors Expenses applications.
For information about allowable expenses, see the Supplier Travel and Expense Policy for Billable Subcontractors (PDF).
Oracle provides extra security when you access some applications from outside the Oracle network. It requires you to enter your user credentials and a unique identification code if your computer’s IP address or device is not recognized. This identification code is sent through SMS (text) to your work mobile number that is stored in OIM (Oracle Identification Management), and for some applications, to your Oracle email if no mobile number exists.
If you are logging in for the first time, please contact your sponsoring Manager to enter your work mobile number in OIM for you.
If you have been working for Oracle and have a VPN account, follow the instructions:
In most cases, it means you must reset your SSO password reset. See "How do I reset my SSO password?” above.
Determine if you have the Time With Projects icon on the home page. Then, contact the Project Manager, or reach out to the appropriate LOB Contact, with as many details as possible, including: if you have the Time With Projects icon on the home screen, screen shots of the home page and the Existing Time Card interface, whether you can enter time some weeks but not others, and details related to what you are attempting to do and the errors displayed.
If you are not sure what values to select, or the values are not available when entering Time or Expense, contact your Project Manager or LOB Contact to make sure you are setup correctly on the project.
Contact the Project Manager, or reach out to the appropriate LOB Contact, to ensure you are setup on the project for the appropriate dates.
Click on OK to continue, and the time will still be submitted successfully.
Contact your Project Manager to resolve.
If time card was rejected and it is unclear what to correct, talk with your Project Manager. If expenses were rejected, review what can be submitted and reimbursed in the Supplier Travel and Expense Policy for Billable Subcontractors (PDF). If it is still unclear what needs to be corrected, contact your Project Manager.
Check the status of the Time or Expense report. If it shows the time or expense as “Submitted,” contact your Project Manager to resolve.
If the status shows ”Approved,” take a screen shot of the report, and follow up with your Supplier. If necessary, your Supplier can contact the appropriate LOB Contact to resolve.
As part of the supplier registration process, all new suppliers must go through the Independent Verification Process in order to get users setup to update the profile, which includes adding or changing address or bank account, or creating invoices and viewing payment details.
If you are an existing supplier and are not sure who from your company might have access already, please contact the appropriate LOB Contact to assist.
Review the Independent Verification Process FAQ (PDF) to find out more information.
Login at http://suppliers.oracle.com/ and click on the first link to get to the Oracle Cloud portal.
Once on the Oracle Cloud portal login screen, hold your cursor over the information icon to the right of the Password and click on the Forgot Password link. It will prompt you to enter your email or username and click Submit. A link to reset your password will be sent to your email.
If the password reset does not work, send email to the Oracle Supplier Data Desk at firstname.lastname@example.org and request a password reset.
After logging into the Supplier Portal, click on the “Navigator” icon at the left upper corner of the screen. When the menu expands, click “Invoices and Payments.”
View instructional video on the Oracle Supplier Portal Cloud Video Hub.
After logging into the Supplier Portal, click on “Navigator” icon at the left upper corner of the screen. When the menu expands, click “Invoices and Payments.” Under that menu, click “Create Invoice.”
View the instructional video on the Oracle Supplier Portal Cloud Video Hub.
Note: When creating an invoice, be sure to overwrite the Invoice Date and the Amount (if Quantity not available on line) fields. The date will default to the current date and the amount to the full PO line amount, which would both delay reimbursement.
If the link is not available, it could be that it has been disabled due to the Oracle Accounts Payable month end close. The dates will differ, but generally starts during the last week of the month through the first couple of days into the new month.
If the Purchase Order is not available in the search when creating an invoice, send email to the appropriate LOB Contact to determine the issue.
If either of the situations occur, send email to the appropriate LOB Contact to discuss and resolve the issue.
Send an email to P2P-helpdesk_WW@oracle.com and request that the invoice be cancelled.