Oracle Mission Critical Response for Cloud is our comprehensive support offering that provides additional services for Oracle infrastructure-as-a-service (IaaS) and software-as-a-service (SaaS) ecosystems. The service bundle includes a designated technical account manager who provides proactive and prioritized support, command center assistance to help resolve complex issues, and service request trend analysis to help prevent future issues.
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Operate your complex environments efficiently with personal guidance to help improve the reliability and effectiveness of your most critical solutions.
Reduce the impact of complex issues with proactive support that helps you connect the right contacts on your teams and within Oracle to quickly remediate any problems.
Rely on seamless support across multiple SaaS workloads, extensions, and integrations to help ensure high performance without the extra administrative burdens.
“Oracle and Clopay, while in dissimilar industries, are very like-minded in continually investing in innovation to advance their customers’ success. The partnership with Oracle is a key element of our customer experience strategy.”
Partner with a designated technical account manager to manage service requests and resolve mission-critical incidents quickly. Equipped with Oracle’s proprietary tooling and a clear understanding of your business priorities, this expert will provide personalized guidance to optimize your complex Oracle footprint.
Gain peace of mind with 24/7 management and escalation of service requests and cloud outages. Experience faster response and average resolution times with a triage team to coordinate issue diagnosis, outline potential workarounds, and route service requests to appropriate Oracle support teams for corrective actions.
Achieve your business SLAs with extra support for your most critical business processes. Facilitate the quick resolution of Severity 1 issues involving multiple Oracle products and support touchpoints with a war room approach and a virtual command center of the most appropriate Oracle experts to solve the problem.
Learn how to prevent critical issue recurrence with service request trend analysis that recommends operational or architectural changes to address stability and resiliency improvements. Help develop your team’s skills with recommended documentation or Oracle University training to close potential knowledge gaps.
Coordinate with the same technical account manager for all your service needs across Oracle products and global regions.
With prioritized service requests and 24/7 escalation management, you get the direct support you need when it matters most.
Keep your key workflows running at peak efficiency with routine health checks and expert technical guidance on operational processes.
Help ensure your mission-critical business processes and workflows are running at peak performance with automated alerts and triage support.
Get started with Oracle Customer Success Services.