ACI expedites expense and requisition processes with Oracle Guided Learning
“Oracle Guided Learning helped us to quickly steer our employees to new processes, which have led us to see immediate benefits from implementing Oracle Cloud.”
Business challenges
With the implementation of Oracle’s Fusion Expense module within Oracle Cloud ERP, ACI Worldwide needed to ensure all 4,000 of its employees were able to easily follow the financial processes within the new application. Some processes, such as managing bank account information and raising requisitions, were completely new to employees.
For the first time, ACI employees were in full control of capturing and updating their banking details rather than depending on Accounts Payable. This meant a big change for all employees and as a result, they needed to understand and learn the new process as efficiently as possible.
Previous to Oracle Cloud ERP, ACI had a standalone purchasing system. Moving to the cloud allowed ACI to implement an all-in-one integrated system that enabled the company to build a new process for requisitions. For the first time, employees were able to raise their own requisitions directly into the application rather than depending on Purchasing to do it for them. Because of the introduction of a completely new process, employees required detailed training to understand and comply with the changes.
Oracle Guided Learning helped us get the right information to our employees in a short amount of time. With Guided Learning we don’t have to do as much training because learning takes place right in our solution.
Why ACI Worldwide Chose Oracle
ACI’s migration to the cloud created a significant amount of change across the organization, from new processes to new user interfaces. ACI needed a partner it could trust to help adapt to these changes. The combination of a complete in-application guidance solution directly integrated in the flow of their everyday work, and the knowledge of the Oracle University project team, made Oracle Guided Learning an easy choice.
Results
Integrating Oracle Guided Learning into ACI’s cloud application empowered employees with understanding of the process and the ability to update or capture banking details—as well as raise requisitions themselves.
Accounts Payable and Purchasing no longer had to spend precious time getting files to banks, going through paper-based information submissions, or entering requisitions manually on behalf of employees. This resulted in expense reports being processed more quickly, employees getting reimbursed faster, and requisitions being raised and ultimately approved more efficiently.
The new processes to empower employees to capture their own data was a tremendous win for Accounts Payable and Purchasing and ACI as a whole. Having employees enter their own banking details helped ensure there was only clean data in the system at go-live. Also, the self-service capabilities saved time, reduced stress, decreased the potential for error, and improved employee satisfaction.