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The chatbot capability of Oracle Mobile Cloud Service resulted in much greater flexibility when arranging appointments by improving the processing speed. Plus, this has led to improved relationships with our citizens.
Oracle Mobile Cloud Service enabled us to use chatbots, which allowed us to take one of the most important steps in the digital transformation of public administration by facilitating the opening of digital communication via channels that already exist and are common amongst citizens. By installing the chatbots, we could speak to citizens in their preferred, familiar channel with great ease and no risk of citizens being excluded.