In looking at various customer-relationship management applications throughout the years, I believe that Oracle Sales Cloud has become the differentiator. The solution provides a mobile-enabled, sales-force-automation tool, which is critical to us. In addition, it provides social collaboration, a sales-prediction engine, incentive compensation, quota management, territory management, and the customer data hub—all baked into one tool—enabling our sales team to sell smarter and faster.
We are a long-time Oracle customer, so we did not go through a normal package-selection process. Since we were already using on-premise applications, we did not need to have support for our infrastructure, so we chose to stay with Oracle because it offered Oracle Sales Cloud, which provided not only the flexibility that we needed to really focus on our core business, but also a lower total cost of ownership. The Oracle solution is easy to learn and use, and puts real-time information in the hands of our sales representatives to help them focus on their jobs, even in the field when on mobile devices. Having a single source of truth for information, especially since we operate in multiple countries, is very helpful. Additionally, while Oracle Sales Cloud does the typical blocking and tackling, account contact-lead opportunity forecasting, and pipeline and interaction management, the solution’s ease-of-use and its variety of user interfaces also make our sales force more up to date, all of which are a huge wins for us.