Scottish Water taps Oracle Cloud for key systems
See how Oracle ERP Cloud can help your business.
About the customer
Earning the public trust
More than 2.5 million households and businesses count on Scottish Water to supply Scotland’s most precious natural resource, from source to tap, while caring for the environment.
With Oracle ERP Cloud, Scottish Water has experienced 40% faster book closings and 21% higher customer satisfaction levels.
We want to be Scotland’s most trusted business. Reputation is key to us.Brian Strathie, Financial Controller, Scottish Water
Focus on efficiency
Given its limited funding sources, Scottish Water must improve efficiencies to make cash available for new services.
But with an outdated, overly complex ERP system, the organization found it a challenge to efficiently provide financial information. For one thing, its heavily manual processes resulted in a lack of confidence in data, making it hard to drive productivity and service improvements.
Scottish Water conducted an end-to-end review of operations to cut costs and fundamentally rethink the business. That review led the utility to choose Oracle ERP Cloud to run its critical back-office functions.
By insisting on zero customization of its Oracle Cloud applications, Scottish Water ensures that regular updates are simple and that its processes are integrated and scalable. As a result, the utility has shortened its order lead times significantly, reduced customer complaints, and boosted overall customer satisfaction levels.
Oracle Cloud portfolio
Oracle ERP Cloud
Oracle ERP Cloud has helped Scottish Water realize 12% more accurate project tracking and a 15% lower cost of IT ownership.