At the forefront of Batesville’s SMART team’s sales transformation goals was boosting productivity, ensuring a consistent process to drive revenue and growth, and freeing sales representatives’ time to focus on selling as opposed to administrative tasks.
As part of this goal, Batesville looked to capture customer and sales activity information in an easy-to-use, mobile solution that representatives would find useful. Previously, representatives could not access customer and sales activity information in the field and would need to spend several hours following customer visits providing requested materials and updating pertinent information in the system. With Oracle Sales Cloud, sales representatives can satisfy customer requests immediately and enter information directly in their iPads in real time, regardless of their location—freeing up time to focus on sales, while increasing visibility into sales representatives’ performance and sales trends in different markets. This enables Batesville to ensure information accuracy and effectively draw insights that support decision making and planning.