Bausch & Lomb India achieves operational excellence, ensures business continuity, and reduces IT costs with Managed Cloud

Bausch & Lomb India Pvt. Ltd. is a leading global eye health company that traditionally operates in three segments: vision care, such as contact lenses and solutions; surgical ophthalmology and aesthetics, which includes cosmetic services such as scar and wrinkle removal.


Business challenges

  • Replace outsourced (on-premises) database administrator (DBA) team to ensure best practices for managing Oracle E-Business Suite applications, while reducing IT costs and avoiding the need to expand in-house IT team
  • Streamline IT management to ensure continuity for the company’s health science products business and minimize risk
  • Enable IT team members to focus on advancing core business by developing solutions to support portfolio expansion, such as vision care products and cosmetic services, and add business value instead of spending time on routine, but necessary, system administration tasks

Why Bausch & Lomb India chose Oracle

Bausch & Lomb India initially ran Oracle E-Business Suite from its on-premises data center, but encountered a number of challenges, including a lack of Oracle expertise and multiple operating server environments, that made the venture impractical. The company decided to adopt Oracle E-Business Suite Managed Cloud Services because it offered a cost-effective and flexible cloud management service with access to Oracle expertise, ensured minimal downtime and rapid support for system issues, and allowed its IT team to spend more time on supporting new business priorities instead of technical issues.


Bausch & Lomb India was the first Indian company to adopt Oracle E-Business Suite Managed Cloud Services including Oracle Financials Managed Cloud Service, Oracle Human Resources Managed Cloud Service, Oracle Order Management Managed Cloud Service, Oracle Inventory Management Managed Cloud Service, Oracle Purchasing Managed Cloud Service, Oracle Process Manufacturing Managed Cloud Service, and Oracle Advanced Pricing Managed Cloud Service. With outstanding support from the Oracle team, it completed the migration on time and within budget. Moreover, when technical issues arose, Oracle resolved them quickly, ensuring no disruption to business operations.

  • Ensured business continuity and elevated customer satisfaction by leveraging Oracle’s expertise to apply the latest Oracle technologies and innovations to optimize system performance and availability, and minimize disruption to business operations, such as billing for vision care services
  • Improved IT governance and process efficiency by using a systemized approach to maintenance tasks, such as reducing time to patch and upgrade Oracle applications to one week instead of taking two months, thanks to Oracle E-Business Suite Managed Cloud Services
  • Saved significant IT costs by eliminating floor space requirement for physical servers, hardware upgrade costs, and DBA headcount
  • Supported seamless office relocation and operational excellence by eliminating the need to transport and reinstall physical servers and ensuring hardware scalability to meet business demand
  • Freed IT team members from routine system maintenance to focus on strategic initiatives that drive the business forward, such as developing services to support vision care business unit
  • Improved service level agreement by gaining priority support for internal service requests related to business-critical processes, such as sales and distribution of eye care products
  • Ensured best practices across all technology layers thanks to monthly operational review meetings and close collaboration with Oracle Managed Cloud Services team
  • Maximized value of Oracle investment by integrating cloud management service with Oracle E-Business Suite and third-party middleware to enable interaction with suppliers’ systems, such as banks and group headquarters, increasing business process efficiency
  • Gained the flexibility to select the best cloud deployment model, without lock-in, and scale the IT infrastructure as the healthcare and pharmaceutical product business grows
Published:January 1, 2018