Leading Costa Rica insurance broker migrates to Oracle Fusion Cloud HCM for greater time savings and better accuracy in employee data.
BN Corredora de Seguros operates as one of the five subsidiaries of the National Bank of Costa Rica financial group.
The insurer’s main goal is to provide high-quality service for its customers. It needed to expand its communication channels to establish a more prominent role among its customers throughout the country, and get users involved in the entire insurance coverage process. In addition, the company wanted customers to consider its products to be basic necessities.
Before Oracle, we used to have transaction delays that didn’t allow us to have truthful and, above all, effective and efficient information. With Oracle Cloud HCM, an employee can go to a doctor, take a picture of the doctor’s note, and upload that to an app to back up their sick leave. We’ve achieved a 25 percent time savings by not having to record this information manually.
Financial Manager, BN Corredora de Seguros
The company began an internal transformation process and evaluated other cloud providers, but ultimately adopted Oracle Fusion Cloud Human Capital Management (HCM) to streamline all its human resources processes.
In addition to having user-friendly solutions that the company was looking for, BN Corredora de Seguros chose Oracle because of its global standing, and because it met the needs that the insurance broker faced.
Oracle Cloud HCM allowed the company to keep its employees safe by gathering information about their medical conditions, contact details, documents, as well as safeguarding their monthly payments by keeping track of absences and vacations. Because employees can now enter data into the system themselves, the insurance company now has much more accurate employee information.
Employee self-service has helped to slash administrative time that used to be spent on manual data entry. Staff can access an app from any device to update information.
Previously, collecting and recording employee absence data took BN Corredora de Seguros around 3 or 4 days; now that process gets done immediately through Oracle Cloud HCM. Approvals are now processed online too.