Oracle Customer Success — Burns & McDonnell

Burns & McDonnell

Burns & McDonnell Achieves Over 60% Improvement in Workflow Request Response Time with Aconex

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Aconex customer service and support are exceptional.

— Ty Blackburn, Project Management Director, Burns & McDonnell

Project name: Burns & McDonnell Engineering Company
Industry: Residential & Commercial
 
Burns & McDonnell is ranked #17 in the Top 500 Design Firms by Engineering News-Record(ENR). Under the terms of an enterprise agreement, the firm has adopted Aconex for project-wide collaboration across multiple global practices. Burns & McDonnell has cited Aconex as a key component of its strategic initiative to standardize project delivery worldwide.
 
Challenges
  • Standardization of project information and process management across 11 global practices.
  • Enterprise risk due to inconsistencies in document control processes.
  • Upstream and downstream collaboration with external stakeholders.
  • Transition to paperless inspections without losing the format of existing forms.
Results
  • Configurable templates for standard workflows, document types, forms, and requests for information (RFIs).
  • Complete control, tracking and reporting of project information and processes.
  • Increased external stakeholder adoption through training and 24/7 technical support.
  • Aconex Field Forms to improve field productivity with real-time data capture and process execution.
  • 64% Decrease in the average response time for 50,000 workflow requests from 14 days to 5 days.
  • Average mail response time reduced from 5 days to 1 day.
  • Decrease in existing forms by 75%, from 4,000 to 1,000, with associated time and cost savings.
  • Average RFI turnaround time reduced by 35%, from 3.64 days to 2.35 days.

About Burns & McDonnell

Headquarters

 
United States
This story was originally published on www.aconex.com.
Published:  Jun 08, 2018