Burns & McDonnell achieves over 60% improvement in workflow request response time with Aconex

Burns & McDonnell is ranked #17 in the Top 500 Design Firms by Engineering News-Record (ENR). Under the terms of an enterprise agreement, the firm has adopted Aconex for project-wide collaboration across multiple global practices. Burns & McDonnell has cited Aconex as a key component of its strategic initiative to standardize project delivery worldwide.


Aconex customer service and support are exceptional.

Ty BlackburnProject Management Director, Burns & McDonnell

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Business challenges

  • Standardization of project information and process management across 11 global practices
  • Enterprise risk due to inconsistencies in document control processes
  • Upstream and downstream collaboration with external stakeholders
  • Transition to paperless inspections without losing the format of existing forms


  • Configurable templates for standard workflows, document types, forms, and requests for information (RFIs)
  • Complete control, tracking and reporting of project information and processes
  • Increased external stakeholder adoption through training and 24/7 technical support
  • Aconex Field Forms to improve field productivity with real-time data capture and process execution
  • 64% Decrease in the average response time for 50,000 workflow requests from 14 days to 5 days
  • Average mail response time reduced from 5 days to 1 day
  • Decrease in existing forms by 75%, from 4,000 to 1,000, with associated time and cost savings
  • Average RFI turnaround time reduced by 35%, from 3.64 days to 2.35 days
Published:June 8, 2018

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