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Oracle Customer Success — CDNetworks

CDNetworks

CDNetworks Gains Insight into Performance Reviews, Improves Human Resources Efficiency and Aligns Employee Goals with Global Growth Strategy

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With Oracle Human Capital Management Cloud, we gained insight into performance reviews that enables consistent employee-performance improvement, rather than merely providing evaluation data. We also improved HR team-members’ productivity, boosted employee satisfaction, and supported global expansion at lower costs.

— Sang Bin Om, Team Leader, Human Resources and Administration Team, CDNetworks

Founded in 2000, CDNetworks was Korea’s first content delivery network (CDN) company, providing one-stop CDN service for web content, media streaming, and large files transfer service. With its advanced technologies and the world’s second largest CDN infrastructure, installed in 100 cities across 46 countries, CDNetworks has become the number one CDN service provider in Asia. It integrates cloud, security, and mobile services in its product offerings, such as content acceleration and cloud portal, for customers in different industries, including financial services, travel and tourism, as well as media and entertainment.
 
Challenges
  • Construct a multi-lingual, easy-to-use, and cost-effective human resources (HR) cloud platform to standardize performance review data and improve employee evaluations efficiency and value
  • Enhance employee engagement and satisfaction by establishing a consistent and effective goal-setting approach to support performance management and individual development plans
  • Enable rapid response to growing global CDN business operations by hiring new employees or allocating personnel with the required skills and experience to fill jobs in emerging markets and lines of business
  • Introduce a scalable HR cloud service to enable rapid deployment in new markets and minimize costs for maintenance and upgrades
Results
  • Streamlined employee performance-review process by integrating performance data from multiple domestic and overseas CDN operations into Oracle Human Capital Management Cloud (Oracle HCM Cloud) instead of using time-consuming spreadsheets, ensuring data consistency, and eliminating errors and duplication
  • Gained insight into performance reviews and improved employee satisfaction by enabling managers to accurately assess job performance based on comprehensive employee data, including skills, competencies, and experience, and developing effective goals to align with strategic initiatives such as expanding web-content delivery in China and Russia
  • Improved HR team members’ productivity by cutting time and resources required to extract evaluation data for biannual performance reviews and providing managers with a complete view of performance feedback, including self-assessment, and input from peers, subordinates, and other stakeholders, on a single screen
  • Ensured more effective performance reviews by adopting global best practices with Oracle HCM Cloud and enabling managers to easily compare an individual’s performance against other employees and defined benchmarks via a highly intuitive dashboard
  • Improved competency management by allowing managers and employees to easily update goals and realign work in light of added competencies and changing content delivery business conditions, thanks to Oracle Taleo Goals Management Cloud Service, an Oracle HCM Cloud application
  • Increased employee engagement and productivity by setting high-quality employee goals and linking the goals to performance management and an individual development plan to ensure employees gain the skills and competencies required to fulfill their roles
  • Reduced costs for initial development and maintenance activities by introducing a flexible, cost-effective and scalable HR cloud platform to support business expansion in North America and Europe

Why Oracle

CDNetworks reviewed a number of global solutions and selected Oracle HCM Cloud because it offered a simple, intuitive, flexible, and scalable HR cloud platform to improve performance-review efficiency and support its international expansion strategy. Evidence of Oracle Cloud services’ stability, provided by various global references, was another important factor in the decision.
 

Thanks to Oracle HCM Cloud’s comprehensive and user-friendly functionalities, we could easily manage performance review processes and reset individual goals to align with organizational strategic objectives.

— Sang Bin Om, Team Leader, Human Resources and Administration Team, CDNetworks

Execution

With Oracle Consulting’s expertise and support, CDNetworks standardized HR terminology and defined mapping requirements for the new integrated HR cloud platform. Oracle Consulting also assisted in data migration and testing over three months. It completed the deployment in just five months, and the new HR platform has been operating smoothly since going live.

“Oracle Consulting team members spared no effort in providing total project support,” Sang said. “Their professionalism and sheer dedication were exceptional, enabling us to realize the benefits of Oracle HCM Cloud from day one.”

About CDNetworks

Headquarters

 
Seoul, Korea

Employees

 
450

Partners

Published:  Dec 21, 2015