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Using Oracle Service Cloud to support one of our key customers, we comfortably and confidently manage more than 300 inbound support incidents each month. Saving 30 hours per month means we can spend more time with our customer—the detailed analytics enable us to better manage our business.
We selected Oracle Service Cloud because of its modern multichannel support, flexibility, agility to rapidly improve customer satisfaction, and short implementation time with zero infrastructure maintenance. Oracle Service Cloud was perfectly suited to enhance our IT support business.