City of Chicago automates recruitment process to rapidly identify and hire top candidates 75% faster

With nearly three million people, the city of Chicago is the third most populous city in the United States. It is a center of finance, industry, and culture in the Midwest region with multiple sports teams, the Chicago Mercantile Exchange, and among other businesses a blossoming theatre district. The City of Chicago is one of the largest employers in the metropolitan area. With more than 34,500 employees, including 18,000 police and fire employees, its mission is to facilitate effective city service delivery by hiring the best possible candidates and maintaining professional human resources practices and programs.

The City of Chicago originally invested in Oracle’s HCM solutions in 2007 with the candidate experience career site, then again in 2008 with the candidate management and workflow deploying the Staffing WebTop functionality of Oracle HCM Cloud. The city regularly completes migration to new versions, on time and under budget.


With Oracle HCM Cloud, we have created an automated, transparent recruiting process that enables us to better screen our applicants and fill positions faster.

Christina BatorskiDeputy Commissioner, Department of Human Resources, City of Chicago

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Business challenges

  • Review more than 300,000 annual applications for open city government positions while adhering to strict hiring regulations and union protocols
  • Automate the two-step, manual application screening process, which can take months, to ensure the city selects the best qualified candidates and moves them through the interview process quickly
  • Expand the talent pool beyond the city limits while ensuring the city recruits for municipal positions in a fair and objective manner

Why City of Chicago chose Oracle

“The City of Chicago has a rigid hiring process. Oracle Recruiting Cloud Service is a flexible solution that we can easily configure to address our specific processes. We also needed complete transparency to ensure that the city meets municipal and union regulations, and the Oracle solution meets that need.”
—Chris Owen, First Deputy Commissioner, Department of Human Resources, City of Chicago


  • Implemented Oracle Talent Acquisition Cloud to better manage the massive volume of resume submissions—more than 300,000 per year and as many as 35,000 for a single position—and ensure that the city considers the best qualified candidates for open positions
  • Created an objective, auditable process around the development of referral lists and bid referral lists using Oracle Human Capital Management (HCM) Cloud’s configuration process
  • Put restrictions around who has the ability to view and modify candidate data and captured all changes in the tracking history for each record
  • Conducted business in compliance with laws and regulations regarding the security of personal information
  • Automated workflows for standard hiring processes, including a highly detailed, two-round screening process to meet the very strict compliance requirements placed on the city to limit process variance and minimize recruiter discretion
  • Ranked top-tier candidates automatically, based on self-reported qualifications, reducing the number of candidates recruiters must manually screen by an average of 90%
  • Reduced average time to fill a position from 1 year to approximately 90 days and created cost savings of several million dollars annually with Oracle Recruiting Cloud Service
  • Increased recruitment and hiring transparency and flexibility required by the city, simplifying the audit process and making it easier to address union grievances
  • Benefitted continuously from innovations in new Oracle Talent Acquisition Cloud releases to help increase efficiencies when moving candidates through processes, such as changing candidate status in batches of 1,000 instead of 30, and automating job postings on social media
Published:August 31, 2019

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