South Korea’s CJ Logistics is a fast-rising player in the $1 trillion-plus global logistics industry, providing one-stop parcel, transportation, forwarding, project management, and other logistics services.
The 89-year-old company has completed about 10 acquisitions during the past decade, making it difficult for its 2,000 sales reps to search for account records in myriad spreadsheets, sift through customer invoices in the disconnected ERP systems the company inherited, as well as pull in credit ratings from outside agencies.
It could take reps a couple of days to build their sales reports, identify which customer contracts are up for renewal, or know when and where to upsell a new service.
CJ Logistics not only needed a sales automation tool that its global sales force could access from anywhere, from any device, but it also needed the application to connect with its multiple on-premise ERP systems.
We want to be among the top five logistics companies in the world. Oracle CX Sales is an essential element to help us connect our companies, connect to our people, and help us reach that goal.
Chief Strategy Officer, CJ Logistics
In a pilot project started in February 2018, the company’s Seoul-based sales reps began using Oracle CX Sales to help them consolidate their sales data and manage their accounts. With real-time access to all of the data about their customers, leads, and deals, reps are now able to produce sales and pipeline reports within a day.
CJ Logistics managers are also using the cloud software to track the status of their reps’ deals, close rates, and win/loss ratios, and then offer them guidance on how to improve their conversions.
As the company looks to enter new overseas markets, it plans to extend Oracle CX Sales to thousands more of its sales reps at 266 branches in 37 countries in Southeast Asia, Latin America, Europe, and elsewhere.