North America’s largest door manufacturer migrates to Oracle Cloud Infrastructure and gains a 20% increase in application and system performance.
“Oracle and Clopay, while in dissimilar industries, are very like-minded in continually investing in innovation to advance their customers’ success. The partnership with Oracle is a key element of our customer experience strategy.”
As North America’s largest entry and garage door manufacturer, Clopay operates four manufacturing plants and more than 50 distribution centers throughout the United States and Canada.
As part of its digital transformation, service innovation, and growth strategy, Clopay wanted to modernize its applications and infrastructure, cut maintenance costs, improve system performance, and improve user experience for its dealers. After a detailed review of market offerings to support Clopay’s innovation strategy and its objectives, the company selected Oracle Cloud Infrastructure (OCI).
Why Clopay Chose Oracle
The partnership between Clopay and Oracle started more than two decades ago, and Clopay has continually adopted and benefited from Oracle’s innovation in E-Business Suite. Oracle Cloud Infrastructure offered a step-function improvement in reliability, scalability, performance, and security versus prior on-premises or hosted infrastructure. Clopay quickly embraced this platform to bring a robust feature set to its customers—specifically the dealer base. The migration to OCI facilitated by Oracle Advanced Customer Services helped Clopay realize 20% better system performance and reduce costs by over 25%.
Oracle and Clopay signed a long-term agreement to migrate and support Clopay’s complex environment of Oracle E-Business Suite, Oracle Business Intelligence, Oracle Database, and Oracle Demantra on Oracle Cloud Infrastructure. Within six months, over 120 terabytes of data were migrated across four production environments. From a financial perspective, the move to Oracle Cloud Infrastructure resulted in a greater than 25% annual reduction in operating costs for Clopay.
Meanwhile, with Oracle E-Business Suite on OCI, Clopay realized benefits to both internal and external stakeholders. Clopay employees saw a 20% improvement in system performance—specifically in key areas such as real-time product configuration, pricing, order booking, and planning. Dealers saw faster processing time and less latency on Clopay’s customized iStore, contributing to significantly better user experience. The ordering system was also scaled to support a 2X increase in online business.
Clopay continues to further invest in technology to improve customer experience. The Oracle platform and associated services offered via OCI and ACS are a key element of this strategy to enable a more modern set of applications while supporting business growth.
Clopay’s environment is highly customized with in-house developed and managed applications. For several projects, the partners are an extension of the Clopay team and manage implementations, hypercare and support in conjunction with Oracle ACS. The partners and Oracle ACS are embedded within Clopay’s team, interact directly with business stakeholders, and have a deep understanding of the Clopay processes and their impact.
In this specific upgrade project, Hitachi Vantara refined the custom code and updated the Clopay personalizations for E-Business Suite. Evoke Technologies provided quality assurance of application functionality. Cybernoor refined the functionality of Oracle iStore (a module in Oracle E-Business Suite) and recommended performance improvements. Peak Business Solutions provided configuration process consultancy for Oracle E-Business Suite.