Coocique streamlines hiring and HR processes with Oracle HCM

The credit cooperative implemented Oracle Fusion Cloud Human Capital Management to modernize its HR practices and speed up recruitment and hiring.


Working with Oracle has given us differentiation in our country. It shows we are doing things differently at a technological level, which is important to our image.

Eylin Castro CalvoDirectora de Proyectos, Modernización Tecnológica, Coocique

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Business challenges

Coocique is a savings and credit cooperative based in Costa Rica. The 56-year-old company operates 22 branches throughout the country, including a central office in Ciudad Quesada, and employs 400 people.

Coocique sought to attract new employees as it grew and wanted to improve its hiring processes. Prospective employees previously hand-delivered applications and resumes to bank branches. The company scanned and stored those documents in an on-premises database that was difficult to manage and search. The company wanted to launch an online job application function that would give prospective employees an easier way to apply. Doing so would also allow it to standardize and easily search applicant data and speed up recruitment and selection processes. Coocique could then use social media and online advertising to drive potential applicants to the online application.

For existing employees, Coocique sought to modernize its human capital management practices and digitize employee learning and training data previously held in physical files. That would allow the company to develop individual training and development plans for employees.

Oracle’s world-class tools allowed us to standardize and adopt best practices. It was also easier to sell the change to our organization and partners because these tools are used by financial institutions of all sizes around the world.

Eylin Castro CalvoDirectora de Proyectos, Modernización Tecnológica, Coocique

Why Coocique Chose Oracle

Coocique was familiar with Oracle through a previous deployment of Oracle Sales and Service applications. Its HR leaders evaluated several other providers, but ultimately selected Oracle Fusion Cloud Human Capital Management because it would easily integrate into the company’s existing systems and would allow it to adopt other Oracle tools in the future.


Using Oracle technology, Coocique standardized HR data for all 400 of its current employees and now houses that data in a single, cloud-based database that’s easy to use and search. This has improved visibility into employee information, such as compliance and training data. As training is completed, each employee’s record is automatically updated. “This information is now easier to visualize. It’s like an executive report for management who want to know how much training each employee has,” says Eylin Castro Calvo, directora de proyectos, modernización tecnológica. The company plans to eventually use the system to develop individual training and development plans for each employee.

Since implementing Oracle Cloud HCM, Coocique has attracted a larger pool of job applicants to fill its open positions. “The response to the first job post was incredible. We attracted more candidates than we ever had before,” says Castro.

Applicants can now apply for a job online without having to go into a branch. Standardized data collected from online applications allows for easier data analysis and faster hiring processes because HR personnel can easily search for job candidates with the specific skills the company needs. It also provides complete traceability of the entire recruitment and selection process.


Clever Service, also known as SSTI, helped Coocique analyze and standardize its diverse data to prepare it for migration to Oracle Cloud HCM.

Published:August 6, 2021