Custella boosts its SaaS application by moving to Oracle MySQL Database Service

The field force management software provider shortens application response time by 20% with Oracle MySQL Database Service.


We migrated our SaaS application from a widely used database and cloud hosting solution to MySQL Database Service on Oracle Cloud. This resulted in increased performance, scalability, and security, which has helped us improve our customer satisfaction and expand our business.

Hari PrashanthProduct Director, Custella

Business challenges

Custella offers field sales and service as well as transport, SLA, and asset management software for companies of all sizes worldwide. Its flagship application helps businesses with real-time location tracking and job order processing, and handles the logistics of planning, executing, and optimizing shipments.

Custella was using a popular cloud hosting provider for infrastructure hosting and another common database provider as a database. Within months after launch, though, the company started facing scalability issues with the database. Combined with the lack of in-depth monitoring features, the system did not have the capabilities to provide real-time insights, limiting Custella’s capacity to take actions to improve database uptime and service quality.

Strengthening the security of the database was another challenge. Plus, working in an open source environment made the task of ensuring the security of all stored data a complex one.

The scalability of MySQL Database Service is much higher than the original database and cloud hosting provider. Now, when there are spikes in usage, the servers scale up seamlessly and provide us with the needed performance.

Andrew ThomasManaging Director, Custella

Why Custella chose Oracle

Custella selected Oracle MySQL Database Service and Oracle Cloud Infrastructure (OCI) as the enterprise-grade and established cloud database services vendor to provide credibility to clients regarding the security, scalability, and reliability of Custella’s applications.

Before making its decision, the company evaluated various database service providers, then began a proof of concept with MySQL Database Service. The project lasted three months and convinced Custella that MySQL Database Service was the right answer. Custella’s IT team also found the MySQL database architecture much easier for streamlining the process of managing multiple servers.

The Oracle MySQL team helped with training to assist Custella in the onboarding process. The team also provided guidance on the product profile and best practices on the architecture, helping Custella with decision-making and accelerating implementation.


Migrating from its legacy database to MySQL Database Service was smooth, resulting in substantially increased availability of Custella’s application. It functioned faster, was more reliable and secure, and gave customers 24/7 access to the information they need.

Quantifiable results did not take long to appear. The response time of Custella’s applications has shortened by 20% on average. This is critical for clients with enterprise resource planning (ERP) systems, customer relationship management (CRM) systems, and help desk applications that work with Custella’s software suite. A client’s system captures and sends orders to Custella and subsequently receives information back for inventory checks, invoicing, warehouse team hours, and reporting, among others.

The page load time of Custella’s applications has improved on average by 15%. This represents a major benefit for field representatives and drivers who now have faster access to information such as historical visit records or shipment data.

Custella also benefits from end-to-end data security with MySQL Database Service, compliance with privacy regulations and data protection laws across the world, and simplified database monitoring and administration through MySQL Enterprise Monitor.

The outstanding tech support from the MySQL and Oracle teams was critical during and after the migration phase. It helped Custella deploy the solution with ease on OCI and focus on making the most out of the adjacent benefits.

Partnering with Oracle also opened new business avenues for the company. With MySQL Database Service on Oracle Cloud, Custella can scale computing and storage capacities as the company continues to grow.

Published:February 4, 2022