Diebold Nixdorf integrates HR across 62 countries with Oracle Cloud HCM

A global finance technology leader uses Oracle Fusion Cloud HCM to overcome post-merger HR challenges.


When you are making a significant investment, I believe your voice should be heard. I appreciate that relationship with Oracle.

Tiffanie LewisVice President, HR Technology and Service Solutions, Diebold Nixdorf

Business challenges

In 2016, Ohio-based Diebold acquired Wincor Nixdorf, a retail and retail banking hardware, software, and services provider based in Germany. The merger resulted in two core HR systems—Oracle E-Business Suite and SAP. The company lacked efficient, effective access to data, which led to increased complexity and compliance risk, as well as manual, time-intensive, and inconsistent processes.

The merged company, Diebold Nixdorf, sought to cut costs and streamline HR. At the same time, the business saw an opportunity to transform HR with a move to the cloud.

Oracle provided Diebold Nixdorf an HR system that is global, connected, standard, and simpler.

Tiffanie LewisVice President, HR Technology and Service Solutions, Diebold Nixdorf

Why Diebold Nixdorf chose Oracle

When compared with other vendors, Oracle Cloud HCM proved to be cost effective and performed better during a proof of concept. Diebold Nixdorf selected Oracle Fusion Cloud Human Capital Management (HCM) because it is a single, integrated, cloud-based system that would streamline and integrate HR across 62 countries in a short amount of time.

Diebold Nixdorf selected Oracle Cloud HCM because it would help the company integrate HR processes in a complex, multinational environment.


Diebold Nixdorf went live with the score HR module in 2019. From there, it developed a three-year roadmap to add modules and functionality, which ended up being consolidated into a one-year implementation. Moving to Oracle Cloud HCM allowed the company to overcome the HR challenges it faced post-merger and gain a single, integrated core HR and talent suite across 62 countries, which it internally coined HR 1Source (HR1S) for its ability to offer a single source of truth for HR data. It now has key insights into its workforce—something it previously lacked. The speed at which the company can get these insights increased as well. A simple headcount report that previously took 3 weeks to produce now takes only 5 minutes. Also, the company can better manage compliance regulations, including strict GDPR regulations in Europe.

The business also implemented direct access for employees and managers, which reduced manual processes and improved the employee experience. Today, some 96% of service requests are submitted via self-service, either by email or directly in HR1S. And using HR Help Desk, HR can now handle employee service requests faster, use the related data to improve service, or adjust resources to better meet employee needs.

Moving to a cloud-based solution also made the company more agile and better able to make decisions faster.


Diebold Nixdorf used Oracle Consulting Services for the initial implementation. Then, in 2020, it partnered with Accenture to accelerate a multiyear digital and cloud transformation program, which included streamlining its HR system. Working with Accenture, Diebold Nixdorf implemented its 3-year roadmap in just 12 months. “That would not have been possible without Accenture and the power of the resources it brought to the project,” says Tiffanie Lewis.

Published:May 16, 2022

About the customer

Diebold Nixdorf digitizes and transforms the way people bank and shop. The company is a partner of most of the top 100 financial institutions and top 25 global retailers. Diebold Nixdorf’s integrated solutions connect digital and physical channels conveniently, securely, and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with 21,000 employees worldwide.